I bought a puffer vest from Lorna Jane Dressmart Outlet on 12 April 2025 and returned it on 17 April. I received a confirmation receipt for the refund, but no refund ever appeared in my account. Aft... See more
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Review summary
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Reviews shaping this summary
After purchasing black3/4 leggings 3 years ago they began to fray on both legs- they looked disgusting. My gym friends all commented on the poor quality compared to their gym wear. Customer service wa... See more
Company replied
I have spent hour upon hour trying to havemy name and email removed as I am receiving countless messages about their sales etc. I have sent screen shots to the store but have been told that I cannot s... See more
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I’ve been loyal to Lorna Jane for years because I love their leggings, but the quality has really slipped. Every time I buy the same pair, the sizing is different, the length is inconsistent and the... See more
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Company details
Written by the company
At Lorna Jane we are passionate about inspiring you towards Active Living. We are committed to excellence in our brand, our product quality, our customer service and influencing your life in a positive way. We believe that wearing Activewear has the power to inspire you to be active. That's why we design pieces that are not only functional but also comfortable and fashionable enough to wear all of the time. We want you to feel confident and motivated to be active throughout your day, whether it's hitting the gym, practicing yoga, going for a run, or simply incorporating movement into your daily routine. Active Living is more than just a workout. It's about embracing a lifestyle that prioritizes health, fitness, and overall well-being. We want to be there with you every step of the way, providing you with the Activewear and inspiration you need to make Active Living a part of your everyday life. Thank you for being a part of the Lorna Jane community. Together, we can inspire each other to live our best lives and make every day an opportunity for Active Living.
Contact info
Australia
- www.lornajane.com.au
2.1
Poor
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What is wrong with cash
Needed to purchase a gift that could be exchanged/returned as it had to be sent interstate and I was unsure of sizing. When I went to pay I noticed the sign NO CASH ACCEPTED. I had already committed to the purchase and shop assistant had been very helpful so will not be shopping there any more.
January 7, 2025
Unprompted review
Reply from Lorna Jane
Hi Dianne, thank you for your review. Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can certainly talk you through all accepted payment methods we offer via Live Chat through our website. Thank you.
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Awesome customer service
Awesome customer service. I lost both my gift cards and they quickly supplied me with new card. Absolute pleasure to deal with.
January 6, 2025
Unprompted review
Reply from Lorna Jane
Hi Maria, thank you so much for your 5 star review! Our Customer Care team via Live Chat are dedicated to providing in the moment resolutions, therefore we love to hear of your recent experience and cannot wait to pass your kind words along! It was a pleasure supporting you, and we look forward to you spoiling yourself to some new Activewear with your LJ Gift Cards! Thank you.
Good experience
Changing a bad review! Initially I wasn’t happy with my experience as I couldn’t get hold of anyone in customer service to exchange two pairs of leggings that got holes in them after only a few months of wear. However, I have since been in contact with the customer care team who were extremely friendly and helpful, and were more than happy to exchange or refund my leggings. I am hopeful that the new pairs I receive will last longer as I really like the fit and feel!
January 6, 2025
Unprompted review
Reply from Lorna Jane
Hi Jordyn, thank you for your review. If you are noticing concerns with your LJ, we absolutely want to know about it, therefore kindly ask that you connect with our Customer Care team via Live Chat through the website. Please do ensure you are reaching out during their available hours to be connected with the first available team member who can sort this with you in the moment. The team look forward to supporting you! Thank you.
Very responsive customer service and…
Very responsive customer service and good guidance.
Thank you.
December 31, 2024
Unprompted review
Reply from Lorna Jane
Hi Leng, thank you for taking the time to leave a review! Our Customer Care team are dedicated to providing in the moment guidance and support for our LJ Community, therefore we are delighted to hear you enjoyed your recent connection! We look forward to sharing your lovely words with our team and cannot wait for future interactions with our brand. Thank you.
Super service
Super service, I put the wrong email in an online giftcard, Michaela sorted it though online chat in an instant.. Thanks very much, a grade customer service
December 31, 2024
Unprompted review
Reply from Lorna Jane
Hi Anthony, thank you so much for your 5 star review! It is wonderful to hear you have chosen a LJ Gift Card to spoil a loved one with, we are truly honoured. Our friendly Customer Care team is there to provide in the moment support, therefore we are thrilled to hear of your interaction with Michaela! We cannot wait for your giftee treating themselves to some new Activewear and look forward to many more connections with you! Thank you.
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Circuit Breaker Ankle Biter Leggings
Circuit Breaker Ankle Biter Leggings
Love, Love, Love these leggings!
They are super flattering, a perfect fit, and I love the red down the sides.
100% recommend buying these leggings!
December 12, 2024
Unprompted review
Reply from Lorna Jane
Hi Jana, thank you so much for such a wonderful review! We absolutely love hearing from our LJ community and are delighted to know that you are enjoying our exclusive collections, we love this style too! We love having you in our LJ Family and look forward to continuing to support your active lifestyle. Thank you.
Two days trying to order a gift card…
Two days trying to order a gift card and still no reply or help from customer service. Very poor service. Their system is not accepting credit card numbers. I left multiple messages thru the chat but no response. Wont be buying from them in future.
December 19, 2024
Unprompted review
Reply from Lorna Jane
Hi Elizabeth, thank you for your review. We absolutely recommend reaching out to our Customer Care team via Live Chat during their available hours where the team can provide in the moment support through the checkout. We can see you have left an offline ticket outside of our available hours where our team have responded within 2 business days to assist you further with placing a successful order. Thank you.
Quick and easy resolution, very happy!
The lady who helped me was very helpful and gave me a quick solution! I didn’t have to wait in the cue long at all and she fixed my issue for me straight away. She was very lovely to speak to and made it a pleasant experience :)
December 18, 2024
Unprompted review
Reply from Lorna Jane
Hi Chloe, thank you so much for your 5 star review! We are delighted to hear of your recent experience with our Customer Care team who strive for service excellence and are dedicated to providing in the moment support and resolutions via their Live Chat platform! We cannot wait to share your kind words with our team and look forward to many more future interactions with our brand. Thank you.
They made an error issuing a gift card…
They made an error issuing a gift card and when we went to use the card it didn’t work and we were told there was nothing they could do about it. So their error cost me $100.
December 16, 2024
Unprompted review
Reply from Lorna Jane
Hi Jessica, thank you for your review. If you are experiencing concerns with your LJ Gift Card, our Customer Care team via Live Chat can certainly look into this with you and assist with a resolution to ensure you can redeem this on some new goodies! We kindly ask that you connect with the team via Live Chat through the website for in the moment support and look forward to resolving this for you! Thank you.
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Excellent Service _ Lorna Jane Kawana
As soon as I walked in to Lorna Jane Kawana, I was greeted by these two beautiful girls, Sophie and Ella. They were very conscious of my feelings and were totally honest about what did and did not suit me. That was invaluable to me, they weren't just after a sale, they were genuinely there to assist me and make sure I felt the best and looked the best in the clothes that I purchased. I am so very grateful for my experience with them and will most definitely be going back for more of their beautiful clothes.
October 22, 2024
Unprompted review
Reply from Lorna Jane
Hi, thank you so much for your beautiful review! It absolutely warms our hearts to hear of your recent visit to our Kawana store where Sophie and Ella created such a positive shopping experience! Sophie and Ella truly reflect our commitment to empowering and supporting our LJ community while finding the perfect Activewear, and we are beyond blessed to have them! We are incredibly grateful for your kind words and cannot wait to share them with the team. We look forward to you visiting again soon! Thank you.
Best leggings ever
Loveeeee my new leggings from Lorna Jane. I had a problem with the original size, returned them for the correct size (which was very easy), and the new ones are fantastic! Love love love them!
August 16, 2024
Unprompted review
Reply from Lorna Jane
Hi Nicole, thank you so much for your 5 star review! With such a wide variety of designs and fits, it is all about finding the perfect LJ for you, therefore we are delighted to hear of your smooth experience with our exchange process. We love having you in our LJ community and look forward to your new Leggings supporting you in your Active Living journey! Thank you.
I purchased leggings from Rundle Mall…
I purchased leggings from Rundle Mall store. No email receipt received. They refuse a printed out receipt. Worker kept coming in change room when I was half naked. I'm never shopping there again. I see they are going bankrupt anyway.
September 4, 2024
Unprompted review
Reply from Lorna Jane
Hi Anne, thank you for your review. Lorna Jane is committed to sustainability, taking various measures to minimize our environmental footprint. In the event a retail store customer does not have an email or doesn’t want to provide it to us, there are multiple avenues that we can provide a physical receipt, either through the support from team in store or via contacting our Customer Care team. We are sorry to hear how this experience has left you feeling as we strive to create a comfortable and empowering environment instore. Rest assured, this will be addressed directly with the team, and we hope to have the opportunity to turn this experience around in future. Thank you.
Poor Customer Service In Store
I went in store with the intent to leave with a much needed workout tank and tights. The lady in store asked if I needed help, no smile, very serious. I said I was looking for a workout top and needed new tights. I sorted the tights out without any hassle as I knew which ones I wanted. As for the tops, well… After walking around the store, the lady approached me and looked down at my open gym bag as if to suggest I may have been placing clothing in it. Her eyes were doing a good search. I found this to be offensive and rude. Then when I found a tank top I loved she replied “oh no but thats fitted” and then suggested I “need a tank style loose muscle style shirt”. Once again, she seemed to be implying I would not suit a fitted top. I live in fitted stretchy tops so once again found this rude. Im a size 16 or L-Xl in LJ tops.
Then she seemed frustrated in her tone of voice and fed up facial expression and asked “do you just want to buy the tights today” as
if to suggest she was fed up. I said “well on that note, yes, I will leave the tank
top for another time”. If I didn't need the tights I would have walked out.
I have shopped with LJ for so many yrs and most of my activewear is LJ.
I didn't find this lady's customer service friendly or helpful at all.
Friendly customer service is the key to happy customers and making a sale.
She could do with some intense training.
Erina Fair store.
August 29, 2024
Unprompted review
Reply from Lorna Jane
Hi, thank you for taking the time to share your recent instore experience. We are dedicated to creating an inviting and empowering atmosphere in our stores for our community to enjoy and we are truly heartbroken to hear that this experience fell short of our high service standards. We absolutely want to ensure your invaluable feedback can be addressed directly with the correct team, therefore kindly ask that you connect with our Customer Care team via Live Chat to provide further insight into your recent visit. The team look forward to connecting with you and having the opportunity to turn this experience around in future. Thank you.
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Reply from Lorna Jane
Hi Sinead, thank you so much for your 5 star review! Our Customer Care team is committed to providing exceptional service and loved connecting with you for in the moment support! We look forward to future interactions with you to continue your Active Living journey together! Thank you.
teck ankle bitter
Love all my other tights from lorna jane , just that the black phone pocket tights are not same quality as they used to be i guess because of the new recycled material they just don't last as long but I guess have to accept changes sometimes
July 1, 2025
Unprompted review
Reply from Lorna Jane
Hi Tracey, thank you for your review. We are committed to excellence in product quality, therefore if your LJ Leggings are not living up to your expectations, we want to know about it! We kindly ask that you connect with our Customer Care team via Live Chat on our website during their available hours, where the team can look into this with you right away! We look forward to connecting with you and talking through your concerns in the moment. Thank you.
Excellent Style and Outstanding Customer Service
I have been a loyal customer of Lorna Jane for many years and have always loved their style and quality. In my recent online purchase, I encountered an issue with the process, but the support team was extremely responsive and resolved it quickly. Highly recommend their products and service!
July 25, 2024
Unprompted review
Reply from Lorna Jane
Hi Azin, thank you for your lovely review! Our Customer Care team via Live Chat are absolutely available for support in the moment, therefore we are pleased to hear that your concern was resolved quickly, and you were able to continue your online shopping journey! We love having you in our LJ community and look forward to many more years supporting you in Active Living! Thank you.
I have been purchasing 7/8 ultimate…
I have been purchasing 7/8 ultimate support tights for over 5 years. The newest one I got last week was an inch shorter in length, half an inch smaller in the waistline and the waist band kept rolling down. When I first put it on, it felt very snugged, I thought it might just because it is new. After few ware, I measured against my other 3 pairs and the whole design was different. Very disappointed and will not purchase again.
July 1, 2024
Unprompted review
Reply from Lorna Jane
Hi Camila, thank you for your review. With such a wide variety of fabrics, features and designs, it is all about finding the perfect LJ for you! However, if you are noticing concerns with your garments, we absolutely want to know about it. We kindly ask that you connect with our Customer Care team via Live Chat through our website during their available hours to talk through your concerns in the moment. We look forward to connecting with you! Thank you.
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I use to love Lorna Jane Amy leggings
I use to love Lorna Jane Amy leggings , but lately have noticed they are all perishing in the knees , the quality has drastically decreased. I know others are having same issues
July 10, 2024
Unprompted review
Reply from Lorna Jane
Hi Megan, thank you for your review. We are committed to excellence in our product quality, therefore we absolutely recommend reaching out to Customer Care team via Live Chat through our website during their available hours! Our team look forward to talking through your concerns with you in the moment. Thank you.
I used to love LJ, but the quality now is terrible
I used to love LJ, but the quality of the products has slipped. Years ago, I bought a nice visor from LJ and I use it to this day, very comfy, but it is getting old so I got a new one a couple of weeks ago. I didn't expect to have any issues as it should essentially be the same product, but after wearing it I noticed that it was really digging into my skin and leaving marks, it was not too tight, it was just that the finish on the product is very poor and not smooth. I tried to return it but they wouldn't take it back as I threw out the tag. They said I needed to have a tag even if the product was faulty, which is ridiculous!!
UPDATE: So I contacted LJ through the chat as advised and it was a complete waste of time. They would not accept a return as I have no tag and told me that I should have tried the visor on before purchase (which I obviously did - but wearing something for a couple of minutes is not the same as for a few hours). They said I should give it to someone if I don't want it. Well, maybe LJ is happy giving poor quality stuff to unsuspecting people, but I'm not. So now I not only have wasted money, but also more time.
July 1, 2024
Unprompted review
Reply from Lorna Jane
Hi, thank you for your review. We are dedicated to creating quality products here at LJ to support you in your Active Living journey! Therefore, if your products are not living up to your expectations, we absolutely recommend reaching out to our Customer Care team via Live Chat through our website. We look forward to connecting with you to talk through your concerns! Thank you.
Safety for going cashless doesn't stack up
I have been purchasing and using Lorna Jane products since my children were babies (early 2000's) and have loved the quality and how long they last (I still have some clothes from then), however, I am extremely disappointed to have gone into my local store today to purchase some items and was told I could not use cash. I don't have cash often but when I do, I expect to be able to use it. I still purchased, relunctantly. However, when researching your decision on why you have become cashless, I feel you are not being transparent at all. I think your team members are now at more risk of disgruntled customers having to explain why they can't take our cash. I respect your right to not take cash but have to admit that my longstanding respect for this Aussie grown business is now not great. I will now shop at alternative brands like lululemon (shame money will go offshore) where I have the option of how I pay. It definitely left a sour taste for me.
June 30, 2024
Unprompted review
Reply from Lorna Jane
Hi Melanie, thank you for your review. We are delighted to hear that you have been part of our LJ community for some time and are pleased to hear of your love for our high quality styles! Lorna Jane became a cashless business in August 2022 ensuring no cash is held on our premises, to focus on the safety of our team in store. We can certainly talk you through all accepted payment methods we offer via Live Chat through our website. Thank you.
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