Lorna Jane Reviews 

CALLING OUT CASHLESS BUSINESS LORNA JANE. I was about to purchase $550 of clothing when I noticed the sign on the counter CARD ONLY, “DISGUSTING” anti life policy. Never shop there. Now I know why NO ONE was in the store!

I think it's disgusting you no longer accept cash in your stores. This terrible decision has fallen upon your staff to deliver to customers which I'm told quite often leads to customers being upset at the staff. I was about to make a $400 sale and instead opted out as I refuse to support a business that doesn't accept cash.
Maybe, if this is the direction LJ wishes to take they should employ only those equipped in conflict resolution as a regular sales clerk does not get paid enough to have to deal with the decisions made by those that never work in store.

very easy to deal with and were able to answer all my queries

I just tried to buy a birthday gift voucher for $50. The transaction was initially declined and then suddenly 4x transactions have been taken off of my bank account!! Seriously!!! And to add insult to injury, the transaction is still sitting in the shopping cart! and there was no clear explanation on how to complete a gift voucher purchase with pins etc!!

Seriously disappointed!! Want a full refund!

My leggings I received had a small hole and the team replied instantly to my chat and within a few minutes had arranged for a returns label to be emailed to me so my leggings can be replaced.

I just had the most lovely experience with the online customer service team. In particular Trinity. I reached out about an issue I had and Trinity went above and beyond to help me.
They definitely have a loyal customer in me with the service they were able to provide. Also sidenote- The Lotus leggings and shorts are the comfiest leggings shorts I’ve ever worn! I’m a plus size girly and I was sceptical at first but these have replaced any other pair I own! Thank you again to Trinity & The customer service team!

ISABELLA is incredible. Was so lovely and kind and able to help return a pair of tights and arrange for another pair to be sent back. She even included a postage label. 12/10

I just walked into LJ for the first time and had an amazing in-store experience. I was looking for maternity pants and was immediately helped on walking in. I’m only 12 weeks so I know it wasn’t pregnant privilege ;) I was in a bit of a rush but the staff helping me were so efficient and knowledgable, they had me in and out of there in 20 minutes with three new pairs of pants I adore. It was busy, but they were still attentive and helped me find the right sizes from the fitting room so quickly. I didn’t get a chance to peruse the tops but 100% would go back.

Online shopping is a quest.
After the purchase made no confirmation email sent. Lorna Jane doesn't answer emails and all phone numbers are wrong or discontinued.

Hands down the fastest most efficient response I’ve ever received on a chat platform.

Thanks for helping!!

I bought a pair of the grey Amy tights with the phone pocket on the side just less than a year ago. Besides a sports bra that was gifted to me, this was my first purchase from Lorna Jane. I was expecting the quality to be great and at first they were amazing but after a few washes the fabric started to give and the eventually I had small holes appearing at the seam and also these weird areas where it’s like the fabric is becoming super worn and the elastic in the fabric is like disintegrating or something in these certain areas which are like the size of a 20c piece. I’ve had to throw them away and I’m going to stick with LSKD from now on. I bought tights from them way before I bought my Lorna ones and they’re still going strong plus I’ve worn them way more.

I recently purchased $700 worth of clothing online from Lorna Jane. After I made the purchase, I found out that I was entitled to a gift with purchase as I had spent over $250. This wasn’t advertised very well on their site. They hide their offers in the FAQ and the Shipping tabs at the bottom of the webpage, which unless you know about the offer and where to look it’s very difficult to find. I reached out to the online chat because this is the only way to make contact with customer service and asked if they would send the gwp, as I had spent almost 3 times the qualifying amount. They suggested I send the clothes back for a refund (at my own expense) and reorder the clothes with the gwp promo. I said I had worn the clothes so they weren’t suitable for their returns policy. They said they couldn’t help then and that was the end of the conversation. I think this is an extremely poor and disappointing response. Based on this experience, I have no confidence in this company or their desire to deliver genuine customer service. They are not solutions focussed and their blanket approaches are impersonal. I recommend spending your money elsewhere such as PE nation who have outstanding customer service and actually value the experience of their customers.

Recently walked into the Lorne Jane store at Rouse Hill was greeted immediately by a lovely staff member, I asked for her name (Khadija).
She greeted my daughter and I with the warm smile and was very helpful with our purchase.
She was very professional and extremely polite and not to mention very informative about the sizing and taking care of our item She very knowledgeable about the overall apparel at her store.
I highly recommend Lorne Jane to those looking for quality fitness or lounge wear.
Best retail experience I've had in a long time.
Definitely will go back to Lorne Jane at Rouse hill 👍

Love this brand. Really appreciate the quality and design of the product and how beautifully activewears are designed considering the minor details on it.

Just sent back an item for an exchange and they very promptly sent the new item back to me. I also dealt with their customer support team via live chat online and they were prompt at resolving my questions.
Lorna Jane have always had great quality clothes (especially leggings!) and great customer service, not sure why the trust pilot rating is so low. My experience with them has always been great.

i get the answers imidiatly. the only thing that the company didnt took care yet is the name of the billing recite.
i dont know to whom should I write more... i tried many time to call, write, chat and nothing. i really need this changing name on my recite. it should be under the card I paid with. mabey from here it can happen. thanks , shavit kremer-zilberman

Easy and convenient ordering and return process. Lost my log in details and the customer service team were super quick to reply and help me out. Great products, I live in the lotus leggings 😍

The service was extremely friendly and helpful, unfortunately they would not accept my cash, and weren't able to provide me with a paper receipt.

I was given a LJ crop top for my birthday in April. Too big. Rang Garden City store to exchange. They found my friend's receipt and it turns out she purchased in Feb - but I didn't receive it until April. Was told there's a strict "no exchange" after 30 days policy. It's unworn with tags on and it's a current style. I just need to swap the XL for MED. That's all.

I've had the manager and assistant manager on separate calls who said "there's nothing we can do". I gave my name and number to them and asked them to have head office call me. I got a call back from Garden City manager saying "Head office said after 30 days there's nothing they can do" but I could lodge a support ticket either live chat. What? Nobody from head office had the courtesy to ring me?

Do they know the concept of "customer lifetime value"? Is this how they nurture a customer fir a repeat purchase. It's laughable.

My jaw is on the floor. I run my own small business so I know how to deliver and delight and be reasonable. Despite "a
corporate policy" that says "no exchange after 30 days" common sense and decency says if the item was a gift and it's unworn with tags on and it's a current style, then it's reasonable to allow a size exchange. I don't want a refund. Just a size that fits.

The attitude of the Garden City staff was abrupt and unhelpful. It was almost like they would risk getting fired if they made a decision to go outside company policy.

Thus experience has turned me from a loyal LJ customer to an disappointed and shocked former customer who will never shop there again.

The active wear market is pretty competitive and I'm shocked that Lorna Jane thinks they can survive in this retail market with such unreasonable and inflexible exchange policies (especially when it's a current style).

Look forward to the team response to this.....(although they'll probably just reiterate their corporate exchange policy). Just woeful

This company didn't accept my cash. They also claimed their products protected against COVID. Further, they claim they empower woman, but have the biggest gender pay gap in the retail industy. Boycott this business