LOT Polish Airlines Reviews 

Rubbish unable to check in and have to travel to the airport early to check in. Absolutely rubbish system where I am unable to
Remove my id and add my passport. Totally rubbish airlines

We had a flight from London to Warsaw by LOT airlines. It started with chaotic delayed bag drop off, which made us wait for it to open for ages and then as a result our flight was delayed. The staff was rude, unattractive and gave no updates whatsoever.
We then queued long time to board the plane.

GOVANA NE VALJAJU DVA PUTA SU
MINKOFER OSTAVILI U POLJSKU NIKAD VISE SVW IM PROSTO NE VIDJELI SJUTRA DANA

My underage daughter flew with a transfer in Warsaw. The flight was delayed by 1 hour. The next flight was also with the same airline, LOT. They were unable to organize and wait for the delayed flight. They didn't even notify us in time and didn't inform us about other alternatives in such a situation. My daughter had a panic attack at the gate when she saw that the plane had left without her. It was her first flight with a transfer and her first experience of this kind. I would not recommend this airline to anyone and would advise avoiding it.

This is the worst aviation company I have ever seen. They have been letting people almost 4 hour in the aircraft and at the end they told people to get off the aircraft and flight cancelled. Everybody got off to their front desk to reschedule the flight and the line took 7 hours to reschedule and at the end they told people that there is no next flight and go back and book the flight again. This is the most ridicilous aviation ever seen. Never ever gonna use it again.

Worst airlines, it’s not my first time in this airline but it’s exceeded the limit! Always not on time, the delays time and worst is up to 1 hour! And now we wait for our luggages to claim but we wait for 1 hour!

If I missed my deadline at work, like you do I would get fired… soo?

UPDATE: waao second time in one day - is it then called a re-re-booking?

You are even worse than Ryan :o
Never LOT of problems again

I had a fantastic experience with LOT Polish Airlines’ customer service. Every time I reached out, their team replied quickly and provided clear, helpful, and informative answers. They made the whole process of booking, seat selection, and travel very smooth and stress-free. I really appreciated how attentive and professional they were — it made me feel confident and well taken care of throughout my journey. Highly recommended!

I wish I could give them 0 stars. Worst airline ever - Canceled my flight to Bombay 3 weeks before I was supposed to leave. Booked me on a flight 3 days after my original booking date - did not have other flights to put me on. I was going to India for a personal emergency in December and could not rebook on another airline as the flight tickets had skyrocketted to $7k and I had already paid $3.8k for this flight and when I requested a route change to Delhi because I literally was desperate to get to Bombay- I was made to PAY $800 for a route change that was triggered by their incapability of getting me on a flight and they refused to refund the amount or do anything. Customer service is annoying and repeats the same thing - they do not even escalate matters and literally do not want to help passengers at all. Polish might give you a cheaper rate to fly to your destination but they are unreliable and I would 1000000% not recommend them. And when you email them - you get generic answers of "this is what our policy states" and just no help or understanding towards any passengers situation. Truly regret buying my ticket with them

I recommend choosing other airlines instead of LOT. I was 15 minutes late for my flight and was denied boarding, even though the aircraft doors were still being closed when I arrived. I asked the staff to at least radio and check if I could be let in, but they refused to even ask. Since this was a connecting flight from Vilnius to Berlin via Warsaw, I later received a message from LOT that due to this delay they had canceled all of my flights, including the return, even though they had already been paid for. As a result, I had to buy another ticket for €580. Additionally, an employee at LOT’s Lithuanian office started blaming me for not reading the purchase rules and said nothing could be done, insisting I had to buy another return ticket. Eventually, I managed to reach LOT’s international support line and, for an extra €214, was able to reinstate my return tickets. This is a company with poor service that does not respect its passengers. Because of such behavior, I intend to file a complaint. To avoid such bad service, I recommend choosing other airlines.

I was forced at the gate to hand over my carry-on luggage to be put in the cargo hold, even after clearly stating it contained important personal and valuable items. This caused extreme stress and anxiety for the entire flight.

This was coercive, careless, and completely unprofessional. No passenger should ever be forced to give up essential belongings. Zero empathy from staff. Zero regard for passenger safety or peace of mind.

I will never fly with LOT again.

LOT refuses to reimburse me the US$106 I had to pay for checked baggage on a replacement SAS flight, claiming they cannot find the relevant flight document.
After LOT cancelled my original return flight from Seoul, their staff at the airport rebooked me onto SAS and issued only a handwritten note with a booking reference. The new booking did not include the prepaid checked baggage from my original LOT ticket. I was therefore charged US$106 at the SAS check-in counter, which I paid.
SAS confirms that LOT, as the issuing and rebooking airline, has (or can access) all necessary documents and receipts. LOT, however, claims the document belongs to SAS. Neither airline is willing to take responsibility, and LOT refuses to refund the amount they owe me.

Got a flight to Krakow to New Delhi via Warsaw, which cost 5000zl+ for 2. We wanted to skip the Krakow Warsaw flight worried due to the flight delays and fog and decided to travel to Warsaw by train so we will be on time. When we called customer support to ask if it's okay to skip Krakow Warsaw flight, they said you will cancel your whole reservation and if you want to skip the flight, you should pay 4000zl for 2 persons. Lol, this is absurd height imagine Krakow Warsaw flight which is already paid for and I don't even want a refund, but if I skip I should pay 4000zl. Wonderful

LOT cancelled one leg of our flight and did not provide any viable alternative. Each alternative had a date very far from the date of the flight which was cancelled. We had to cancel the complete LOT flight and book another airline. Due to short notice we paid much more than the original ticket.

Their workers stole money from my suitcase!
I was traveling with a carryon baggage which they promptly asked me to check in at the gate (due to lack of a sufficient headspace). Given that it all happened in a rush, I forgot 300 euros inside my suitcase and when I landed and unpacked it I found out that the money was stollen. Complaints to the company and airport police were answered very slowly ( a month) and the answer was that it’s not the company’s responsibility. If a worker at a business steals money, it is the business responsibility!
I fly alot but will never fly with them again

Lot does NOT ACCOMMODATE DISABILITIES. I paid for an extra seat, and they still wouldn't allow me to bring my medical supplies since it weighed 5 kilos more than they allowed, even though I paid for an extra seat. they squeezed out a few more hundred dollars to allow me on with my necessary medical needs. GREEDY, I will most definitely sue, but I don't wish this horrible experience on anyone.

Experience with the tickets was humiliating!

I've ordered the ticket for LOT airlines via tickets.pl. they are aggregator ofc but I received not just the ticket but made check-in and got my boarding pass.

After passing all security checks, and doing check-ins only on the boarding line they told me ticket does not exist, and they failed to allow me to pass to board.

Weekend is screwed, and both the booking, the hotel everything failed.

Most strange is, even though check-in and security was passed they did not escalated on time, and I failed with a trip not even having time to fix the things!

The guy from LOT on help cencer was extremely unhelpful "yeah we can't do anything, yeah your flight is leaving I can't stop it" "year your ticket doesnt exists, while I'm keeping that ticket with a successful checkin in my hands"

It's insane, do not recommend them at all!

Don't fly with these people. Worst airline ever.

Everything was nice, more space for legs compared to cheap airlines, free snack and drink, just 30min delayed both times didn't help

A company that appears deceptive charged almost $7,000 for a round trip from Miami to TLV. They lure you in with images of a business class upgrade, but upon payment, you end up with a standard seat, which they insist is their business class. This behavior is truly disappointing.