Lothian Domestics Ltd Reviews 

1,230
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the efficiency and speed with which issues are resolved, often within minutes. People frequently highlight the staff for being polite, professional, and knowledgeable, often going the extra mile to assist and explain things clearly. The online booking process is described as easy and transparent, with effective communication about appointments and engineer arrivals, including real-time updates. However, some people mentioned having to wait a few days for an appointment or for a new part to arrive before their repair could be completed, impacting the overall turnaround time for those specific cases.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, politeness, and... See more

Booking process

Reviewers express high satisfaction with the booking process, consistently describing it as easy, simple, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the excellent communication and... See more

Price

Customers consistently note positive experiences with price, often describing it as very reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Lothian Domestics on 21st July due to an issue with our washing machine. The online booking system was easy to use and I was able to get an appointment for 22nd July. Communication was exc... See more

Company replied

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(1,230)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and reliable. Booking process was easy with clear pricing and transparent. Engineer Ross provided sound advice regarding the issues he identified and best next steps.

May 13, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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Rated 5 out of 5 stars

I received excellent service when they…

I received excellent service when they carried out a warranty repair on my Samsung washing machine.

May 8, 2026
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Booking an engineer was quick and easy

Booking an engineer was quick and easy. Paul was polite and efficient . Overall a painless experience.

May 6, 2026
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent customer service

Communication regarding the appointment was excellent, Paul turned up exactly when I was advised. He was friendly & got the job done very fast. Thank you for your help, would definitely recommend.

April 29, 2026
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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Rated 5 out of 5 stars

Efficient service

Efficient service, everything runs very smoothly from booking to an engineer arriving etc. Great online system, texts, emails regarding the booking, and a phone call/text updating when engineer will arrive on the day.

April 27, 2026
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

The engineer was very pleasant fixed my…

The engineer was very pleasant fixed my grill with no problem. I’ve used this company before and can’t fault it.

Thank you

April 27, 2026
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Engineer came the next day

Engineer came the next day, very efficient and fixed the problem quickly
Would highly recommend

April 23, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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Rated 5 out of 5 stars

Lothian domestic are very good Fast…

Lothian domestic are very good Fast service Ross the engineer very helpful and professional would recommend them fully

April 23, 2026
Unprompted review
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Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Great comms

Great comms, notified us 30 min prior to arrival
Their engineer (Ross) was able to sort our problem without difficulty- courteous and professional- call out fee was very reasonable

April 22, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Cooker repaired

Really friendly. Had the parts readily available. Would definitely use again, thank you

April 21, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Broke Saturday fixed by Monday

Great service and fast service for broken washing machine

April 20, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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Rated 5 out of 5 stars

Speedy and efficient service

I requested a callout at 8.30 am and the engineer, Ross, arrived before 1pm the same say.
Ross was very courteous and efficient.
He explained the problem, and gave me an honest explanation for the next step.
Thank you very much for a speedy and efficient service.
I would recommend using this company, and would use again.

April 15, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Engineer came within 20 mins of…

Engineer came within 20 mins of request. Completed repair quickly and efficiently.

April 14, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

First class engineer

First class engineer. Steven came already prepared with all of the spare parts required to fix our machine on his first visit. Amazed at the speed of this repair without requiring any follow up visits. Highly recommend this company. Extremely professional and courteous, delighted with this service.

April 10, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Washing Machine repair

Engineer Steven was on time, resolved issue rapidly without any problems. Also gave advice on the washing machine schedules as well as some handy tips on maintenance.

April 10, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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Rated 5 out of 5 stars

Excellent service

Washing machine wasn’t draining and was showing error message. Our engineer was quickly sent out and fixed the issue in less than an hour including testing of the appliance. Would highly recommend using this company and an excellent job from Scott.

They also have a helpful call notification service that lets you know when your engineer is close. Flawless service.

April 7, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Really great service

Really great service. Professional, quick response, fixed the issue for a reasonable price. Really can’t fault them and would recommend to other users.

April 3, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Excellent service from Lothian Domestics Ltd to…

Contacted Lothian Domestics Ltd to repair my 2 year old Samsung fridge/freezer and the service from that first contact until the fix was completed was of the highest standard. They gave an exceptional approach to keeping the customer informed at every stage and Steven the engineer who attended to diagnose and then return to fit parts was so knowledgeable, so enthusiastic about his job and such a lovely person to deal with. This was by far the best experience with a repair I have come across, if I could have given 10 stars I would. First class company.

April 2, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

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