Lothian Domestics Ltd Reviews 

1,231
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, with engineers often resolving issues swiftly on the first visit. The staff are frequently highlighted for being polite, friendly, knowledgeable, and communicative, explaining problems clearly. People find the online booking system easy to use and appreciate the clear communication, including timely updates on engineer arrivals. The transparent and reasonable pricing, along with excellent customer service, contributes to a seamless and highly satisfactory overall experience. Many recommend the company for its reliable and expert appliance repair services.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting its ease and... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication and prompt... See more

Price

Users describe positive interactions with price, often highlighting the reasonableness and transparency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Lothian Domestics on 21st July due to an issue with our washing machine. The online booking system was easy to use and I was able to get an appointment for 22nd July. Communication was exc... See more

Company replied

Rated 5 out of 5 stars

Easy process to book. Allows for earliest date and specific date bookings which was handy. We went earliest and, after 24hrs we got a message to bring it forward by a couple of days which suited us... See more

Company replied

Rated 5 out of 5 stars

The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more

Company replied

Rated 5 out of 5 stars

Made an online booking at 0810am. Confirmation 10 minutes later. Phone call & text message advising Ross would be round 09.20am traffic permitting. Called as advised and problem solved within 30 minut... See more

Company replied


Company details

  1. Appliance Repair Service

Written by the company

Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,231)

198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Washing machine repair

Very efficient communications before visit... Excellent work on the machine and a perfect end result

June 9, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Advertisement
Rated 5 out of 5 stars

Efficient easy to book and great…

Efficient easy to book and great service from Paul

June 5, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient

Steven was really knowledgeable and well prepared for our fridge repair. Really happy with the service. Thank you.

June 3, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant service from Lothian Domestics…

The complete booking service was fast and accurate, including the update messages. Paul, the engineer, arrived exactly when anticipated and was highly professional in his approach to our problem washing machine. (I an a fully qualified engineer so I feel able to appreciate these things). Paul diagnosed the problem quickly and had the required part in his van, which was ideal. After fitting it, he carried out a thorough function test.
In addition Paul has the perfect manner for dealing with the public and is a credit to your company.
Overall, I cannot fault the attitude, professionalism and service from Lothian Domestics and will have no quams in recommending them in this area.

June 2, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Advertisement
Rated 4 out of 5 stars

Ice box repair

Engineer is a sub contractor from Samsung. I had to wait few days and there wasn't any option for a different appointment.
Technician was punctual and polite. Repair took 45 minutes. All working fine now.

May 29, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Steven was great!

Steven was prompt, informative and tidy. Would recommend Lothian Domestics

June 1, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

They were so helpful in all…

They were so helpful in all aspects,very polite and courteous. Would definitely recommend then to everyone. Thank you.

June 1, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Fast and efficient

Fast, efficient and super friendly. Engineer was sent out very quickly after enquiry was made. Washing machine was fixed and back up and running.

June 1, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Advertisement
Rated 5 out of 5 stars

Excellent Service

Easy online booking. Paul the engineer arrived on time. Thorough check and tests carried out and Paul explained what the issue had been. All in working order now, and gave me peace of mind. Would highly recommend this company. Thank you Paul.

May 30, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Efficient service.

Very efficient service. Kept me informed re timings and did repair quickly and efficiently.

May 29, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Very quick to come round when my cooker…

Very quick to come round when my cooker broke down. Unfortunately getting the new part took a bit longer before it was repaired. Very good at keeping me informed of progress and a very reasonable price for repair. Staff were very polite and pleasant.

May 28, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Advertisement
Rated 5 out of 5 stars

Very easy to arrange visit

Very easy to arrange visit. Engineer arrived promptly as agreed and fixed the problem. A fair price. Will use again and would recommend.

May 27, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Good aexperience

Tha appointment was tracked within the window so easy to narrow down the arrival time.
Paul was easy to get along with and completed the faultfinding / fixing the oven and replacing the parts reqd in good time. He had spares in his van.
No mess. Had a chat. What's not to like 🙂

May 23, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Engineer Stephen was very efficient and…

Engineer Stephen was very efficient and identified the problem immediately. The only negative is the £93 call out charge.

May 26, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 1 out of 5 stars

Useless

I don't think they did much more than give the appliance a cursory look. Absolutely useless. May have well flushed my money down the loo.

April 13, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Thank you for your review.

We're unable to match this to a booking on our system. If this does relate to a visit from us, please get in touch with your address so that we can look into this.

Advertisement
Rated 5 out of 5 stars

Easy to arrange repair

Easy to arrange repair and communication good.

May 19, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, very easy to book, excellent communication with regular updates and tracking of engineer on the way to the appointment. Stephen was very professional and helpful, sorted the washing machine quickly,at a very reasonable cost. I would highly recommend and would happily use this company again. Thank you very much for your help

May 19, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

Rated 5 out of 5 stars

My Combi Microwave door wouldn't open

My Combi Microwave door wouldn't open. The repair man (Paul) from Lothian Domestics arrived within the promised time. He was smart, well-mannered, efficient and had the problem fixed within 30 minutes. No components needed this time so I paid the flat rate fee by card.

May 14, 2026
Unprompted review
Lothian Domestics Ltd logo

Reply from Lothian Domestics Ltd

Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look