The product is good, I was happy to be able to get it in Canada. Arrived in good condition and pre-charged. Unfortunately it arrived after the estimated delivery date and I gave four stars because... See more
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The only reason for the 4 stars instead of 5 is that delivery was not as indicated. When trying to chat with the chatbot, it was providing conflicting info. was telling me it was delivered when it was... See more
Easy and discreet shipping right to your door pretty quick Products were good but I would mind the one piece lingerie because unfortunately my tits wont stay in them well. The strap on undies are to... See more
Well, I'm still waiting on delivery to be honest.. Package tracking is pretty crappy. Still shows that the package hasn't even left the UK after 2 weeks. I have requested tracking and have rece... See more
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Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, United Kingdom
- www.lovehoney.ca
3.8
Great
3K reviews
Asks customers to review
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Amazing products 😍 10/10
February 1, 2026
Lack of instructions
The toy I purchased works well, but it was necessary to call in to customer support to get instructions on how to unlock it. I would suggest that a user manual be loaded to the website.
February 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just terrible
Me and my partner ordered multiple products from them. The toys were not great and we wanted to return them and get our money back. Guess what? You cant return multiple products. You have to pay for return shipping, and they don't even give your money back - they give you a gift card. Terrible policies and customer service. There's no way to even talk to someone on the phone. Would never buy anything from them ever again.
February 16, 2026
Unprompted review
Reply from Lovehoney
Hi there,
We're so sorry to hear that you were unhappy with your experience.
Unfortunately we are unable to reach out to you as there is no order number on the review.
We'd love the chance to turn your experience around so please do reach out to us directly so we can work with you to get this resolved.
Kind regards,
Lovehoney Customer Care
Delivery delays and not cooperative customer support
My order, which was scheduled for delivery on February 8th, has not yet arrived as of February 15th. The customer support team has been unhelpful, and despite informing them that there will be no one available to receive the delivery for the next month, they have not offered a resolution.
February 1, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that your order has not arrived.
I have contacted you directly via email to get this resolved.
My apologies again for the inconvenience caused.
Kindest regards,
Lovehoney Customer Care
Product was great, shipping was SLOW.
In 2026, when ordering in Canada from a .ca site, it shouldn't take almost two weeks to get two fairly common items.
February 1, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that your order arrived late.
I have contacted you directly via email to get this resolved.
Kindest regards,
Lovehoney Customer Care
I had amazing experience
I had amazing experience. Got orgasm within few minutes. I don’t need a man if I have thi.
February 1, 2026
Amazing
Love the items the quality was way better than expected and it all fit perfectly
February 1, 2026
Bad quality and worse service
January 29, 2026
Reply from Lovehoney
Hi Sam,
We are terribly sorry to hear that you are unsatisfied with your purchase and our service.
Our Customer Care team will take care of your issue and work with you to try resolve the query to your satisfaction.
Kindest Regards,
Lovehoney Customer Care
My order has not arrived
My order has not arrived and the AI bot just tells me it's been shipped. It appears to have gotten stuck along the way and has not even made it to my continent yet.
January 27, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm very sorry to see that your order has not arrived still.
It looks like this one has become lost in transit. I am sorry about that.
We have contacted you directly to get a replacement or refund organised for you.
Kind regards,
Lovehoney Customer Care
Lovehoney makes it easy to love them!
ease of ordering
Wide selection
Delivery timely
Quality fit and finish of garment
January 26, 2026
Reply from Lovehoney
Hi Lakshya,
We are terribly sorry to hear that you did not receive your parcel.
Our Customer Care team will take care of your issue and work with you to try resolve the query to your satisfaction.
Kindest Regards,
Lovehoney Customer Care
Lingerie was beautiful but shipping was not
Received the products and to be honest they fit beautifully and the quality is great.
My first issue was I thought I was dealing with a Canadian company; however, the products were shipped from the UK. Usually not an issue, however, I was promised delivery by February 1st. Did not arrive, when I reached out to inquire, they said everything was delayed to weather in the UK and if I did not receive by February 6th I would receive a refund. February 6th arrived and no delivery, reach out again and was told product was stuck in customs and both customs and weather were not something they could control so no refund but they offered to resend the products so long as I promised to send back the original shipment if it arrived. This is silly, I refused. Product was finally received February 8th.
So if you are ordering from Canada, add be aware of shipping delays.
January 27, 2026
It wasn't anything Love Honey did
It wasn't anything Love Honey did, just the product fell short of expectations
January 27, 2026
Reply from Lovehoney
Hi John,
I’m really sorry to hear that the item you purchased isn’t quite right.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee.
Under this you are welcome to return one toy per order for a gift voucher.
To find out more, please click the link below:
https://help.lovehoney.ca/promise-terms.html
We have contacted you directly to get this sorted for you.
Apologies again for any inconvenience caused.
Kindest Regards,
Lovehoney Customer Care
The product I bought was unsatisfactory
January 26, 2026
Aces all around
Easy site to navigate. Prices are decent. Delivery was quick and undamaged.
August 5, 2025
Well priced products and quick shipping, great selection
Very easy process from finding what I wanted and getting it shipped out. Wide selection of products at great prices. Highly recommend!
January 23, 2026
Reliable company
Ships from Europe but I still received my order in Canada quickly. I am satisfied with the quality and price of my purchases.
January 23, 2026
Very fast with getting the item out for…
Very fast with getting the item out for shipping, I was surprised how quickly that was done! Very good selection of items as well. Descriptions, pictures, and videos are very helpful in making decisions. The website is great, don't change a thing on that. Love the discreet packaging as well, thank you.
January 23, 2026
Arrived with a hole in it
Arrived with a hole in it, also the cups are pretty small, it said it would fit up to 45 inches and definitely doesn't... it fits well other than the cups at least
January 21, 2026
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