Discrete packaging. Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click. Deliv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... See more
Goods arrived very quickly; tracking them was good abd informative every step of the way. Goods as advertised and arrived undamage and discreetly package. Overall..impressed and will order again.
Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... See more
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, Bath, United Kingdom
- www.lovehoney.co.nz
4.3
Excellent
612 reviews
Asks customers to review
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I love how discreetly it was packaged.
I love how discreetly it was packaged.
(I missed the delivered to my house and had to pick it up from the post shop; which could have been embarrassing.)
March 1, 2026
Product was true to size as advertised
Product was true to size as advertised, great quality. Great company to purchase from. navigating website easy and clear. From purchase to delivery communication was excellent. Iam a repeat customer.
February 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still waiting for it to arrive
Still waiting for it to arrive! Once it arrives I’m sure I will enjoy
February 27, 2026
Reply from Lovehoney
Hi There,
We are sorry that you have yet to receive your parcel.
We are working hard with our carriers to ensure every parcel is delivered on time. We are sorry that in your case this did not happen and we do understand the frustration this causes.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
I still havn't recieved my items
February 25, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you have not received your order yet.
I have contacted you directly via email to get this resolved.
Kindest regards,
Lovehoney Customer Care
GREAT services and product
February 23, 2026
All good, great to deal with
Had a slight hiccup but was sorted fast so very happy with service. Great products
February 22, 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you're missing a part of your order.
Our Customer Care team will be in touch shortly to see if we can get this sorted to your satisfaction.
Kind regards,
Lovehoney Customer Care
Never received my order :(
February 22, 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you have not received your order.
Unfortunately I have not been able to locate the order with the details provided within this review.
Please contact us directly via email or live chat so we can assist you further.
Kindest regards,
Lovehoney Customer Care
Process was quick and easy
Process was quick and easy, plenty of info during shipping and delivery was quick. Product feels good and comfortable.
February 21, 2026
Delevery Excenlent
February 18, 2026
Easy web site to use goods arrived…
Easy web site to use goods arrived promptly and we're as specified on the web site
February 18, 2026
Discrete packaging.
Discrete packaging.
Website can e a bit clunky-going from 'add to cart' to back to shopping is difficult. Be nice if it saved your place and you could just go back to shopping with one click.
Delivery time is quite long for a NZ based company
February 15, 2026
prompt delivery
February 14, 2026
PROMPT DELIVERY AND GREAT PRODUCT
February 12, 2026
Awesome experience super quick and…
Awesome experience super quick and easy to deal with
February 11, 2026
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