LOXONE Electronics Reviews 

120
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being knowledgeable, helpful, and supportive, making interactions pleasant and productive. Many people also highlight the product's power, reliability, and high quality, noting its intuitive nature and robust engineering. The overall user experience is often described as excellent, with many appreciating the comprehensive support and strong ecosystem. However, some customers also noted issues with product reliability, experiencing problems like failing actuators or systems not functioning as expected. A few other people also felt that the support from authorized partners was unsatisfactory, with some reporting difficulties in getting issues resolved or facing additional costs for faulty units.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers expressing satisfaction with the team's... See more

Product

People report ambiguous experiences with the product, with many praising its power, flexibility, and high... See more

User experience

Customers had ambiguous experiences with user experience, with many finding the system easy to understand and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the professional skills,... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the products as high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent location. Brilliant Team who find time to assist. The training course is at a fast pace but the trainers are helpful in returning to previous topics. The class was held together well... See more

Company replied

Rated 4 out of 5 stars

Having worked with Loxone and installed their hardware for 10years, I can thoroughly recommend them. It's such a flexible product which can be applied to so many situations. The staff are knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team a... See more

Company replied

Rated 5 out of 5 stars

We have been a Loxone installers for 7years. I can thoroughly recommend them. The staff are friendly, knowledgeable and extremely helpful. The product is very intuitive and adaptive to suit a verity o... See more

Company replied


Company details

  1. Electronics Manufacturer
  2. Automation Company
  3. Home Automation Company

Written by the company

Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.


Contact info

4.0

Great

TrustScore 4 out of 5

120 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(120)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Customers love he security features and energy managment

We at RAR Technology work with Loxone systems for smart homes and offices and have had excellent experiences. The platform allows seamless integration of shading, audio, security, and energy management, creating comfortable and efficient spaces. Our clients especially appreciate the energy savings, reliability, and ease of use. Loxone is a smart automation solution we trust and confidently recommend.

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

The team at Loxone UK are very helpful…

The team at Loxone UK are very helpful and approachable. They always go above and beyond to help where they can.
They collectively have a wealth of knowledge around all aspects of the BMS world and work with you to reach your expectations.

January 22, 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Lee,
Thank you for leaving us a review.
We are always glad to support you and your business!

Rated 5 out of 5 stars

We've been implementing Loxone across…

We've been implementing Loxone across our hospitality and larger residential projects for approximately two years, and our experience has been exceptional. What sets this system apart is its remarkable ability to seamlessly integrate all third-party devices into a single, unified platform. This consolidation eliminates the frustration of managing multiple systems and creates a cohesive smart building environment.

The user interface deserves special mention—it's impressively intuitive for both our hospitality staff and residential homeowners. Whether dealing with daily operations in a commercial setting or managing a sophisticated home automation system, users find the app straightforward and accessible. This ease of use has significantly reduced training time and support requests, making Loxone an invaluable addition to our projects.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

The Premier Integration Platform for Building Automation

As integrators at Automated Controls Inc., we genuinely enjoy working with systems designed specifically for the job site. Our hands-on experience with the hardware makes it clear how impressive it is.

The Miniserver and its distinctive green terminal blocks stand out as a significant upgrade over the usual consumer-grade equipment found everywhere. This reliable, "brain-first" system effectively manages HVAC, lighting, and access control. If you're looking for a sturdy, industrial-grade backbone for a building, Loxone is definitely a great choice.

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

As a Loxone partner

As a Loxone partner, I can attest to its exceptional capabilities, offering intelligent solutions and comprehensive support for both residential and commercial equipment. The sales and support teams in the USA are highly commendable. I hold Loxone in high regard.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

The Operating System for Modern Living

Grizzly Tec chooses Loxone for one reason: it works. No cloud dependencies, no unnecessary complexity. It’s the backbone of our support subscription model because it allows us to deliver a premium, proactive service to our clients. Loxone US has been a solid partner in helping us scale our vision.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Par-Boiled or frozen, you decide Loxone!

We had our underfloor heating system installed with loxone capacity 5 years ago and we are still trying to resolve the ongoing, do whatever you want actuators temperature wise, result. The actuators are a nightmare, several have failed and had to be replaced and the rest just do whatever they want randomly as opposed to what is being asked of them. They have caused e hours of frustration and upset, we are either par-boiled or frozen. I was not surprised when our fabulous contact for the system informed us that he has recently been swapping out Loxone actuators for more basic ones as they run the system efficiently and as requested, nor that Loxone have recently changed/upgraded their actuators. A whole heap of money at approx £80 per actuator for a system that cannot be controlled. Would never recommend.

January 26, 2026
Unprompted review
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Reply from LOXONE Electronics

Hi Emma,
Thank you for your recent review. So that we can look into the facts, we have contacted you today requesting the information of your Loxone Installer so that we can see if any support tickets have been raised by them with us, and understand how they have configured your installation to work. From there, we hope to be in a better position to respond to your concerns and either provide more information to clarify misunderstandings or reach a resolution. We look forward to hearing back from you via that email. Thank you

Rated 5 out of 5 stars

Home / Bisiness Automation that works

As an AV and automation integrator company with over 20 years in the business, we have our choice of companies to use for our automation projects. Loxone has always been great, the products just plain work and the support is fantastic when we need it.

January 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Great system

Great system, great service, amazing people, they always want to help. The system is strong and friendly, reliable, I'm happy with it. I'm not using any other system.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

All of the team at Loxone were great

All of the team at Loxone were great, from the initial arrival, to all the training staff. Really engaging and helpful with any queries we have/had. Would 100% recommend anyone looking into home automation to get involved with the Loxone team.

January 15, 2026
Unprompted review
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Reply from LOXONE Electronics

Hi Adam,
Thank you very much for taking the time to write a review.
We are glad to hear that you had such a great time on training with us and would recommend us to others.
We look forward to working with you on your upcoming projects.

Rated 5 out of 5 stars

It Was Great Presentation Very well…

It Was Great Presentation Very well explanation from Loxone Teams Through the learning process about Smart Home system design and installation including Configuration & management.I highly recommend this course it will connect you with Loxone Partners for any projects you become Loxone partner and enjoying all the benefits. Thank you Loxone

January 15, 2026
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Thank you very much for taking the time to leave us a review. We are glad to hear that you had a great time on training this week and we look forward to working with you on your first projects.

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Rated 5 out of 5 stars

Real and Quick partner support.

As a partner, some companies are slow to offer support. With Loxone, not only is it easy to get in touch with a real life person when support is needed, but they are always eager to jump in and help get things done.

January 13, 2025
Unprompted review
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Reply from LOXONE Electronics

Thank you! We pride ourselves in offering industry leading support from real experts who REALLY care about our Partners success.

Rated 1 out of 5 stars

The system has some great features but…

The system has some great features but there are limited number on qualified installers and the company is not very helpful in resolving issues. System does have some integration issues with HAVC equipment and it's difficult to figure out how to fix or program scenes (tried to eliminate lights coming on during night due to presence detection--no go) probably better to investigate systems with better support. It like choosing the Beta max of home automation (I'm dating myself--but VHS became standard with Beta Max ending up a pile of rubbish)

December 16, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi William – thank you for taking the time to leave a review. We genuinely value the perspective of users and installers, even if that perspective is a negative one. That’s how we’re able to improve!
You’re right that Loxone is a powerful system, and with that power can come with a learning curve, especially if the installation or commissioning experience didn’t meet expectations. Installer availability and support quality can vary by region, and when that gap shows up, it’s frustrating. That’s something we actively work to improve through expanded training, direct partner support, and taking a concerted step towards filling regional gaps in installer availability.
Regarding HVAC integrations and scene logic (like presence-based lighting at night), those use cases are absolutely achievable with Loxone, but they depend heavily on correct planning and configuration. In many cases, challenges like nighttime presence behavior or HVAC control stem from default settings or incomplete commissioning rather than system limitations. Our support and partner teams regularly help resolve exactly these scenarios.
We welcome the opportunity to review your setup and help get things working the way you expected. If you’re open to it, please reach out directly via phone (610-810-3344) or email (office@loxone.us) with your project details so we can connect you with a qualified partner or our technical team. Your experience matters, and feedback like this helps us improve. Both for you and for future customers.

Rated 5 out of 5 stars

Great Experience and technology

December 11, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Connor,
Thank you for taking the time to leave us a review.
We are glad to hear you are so happy with training and our technology.
We look forward to working with you on your first projects!

Rated 4 out of 5 stars

Excellent location

Excellent location.
Brilliant Team who find time to assist.
The training course is at a fast pace but the trainers are helpful in returning to previous topics.
The class was held together well without disruption and equaled a working day with someone available from 8am right through to 5,30pm . No one expects you to be an expert, that is why there is second to none support. Looking forward to my first installation which is on-going. Thank you Team.

October 13, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Kevin,
Thank you for sharing your experience so far with Loxone.
Glad to hear that you had a great time on training and we are extremely proud of our team that offer industry leading support.
We look forward to continuing to grow together with your first project already started which is just one of many to come.

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Rated 5 out of 5 stars

Had great experience very knowledgable…

Had great experience very knowledgable and welcoming

October 16, 2025
Unprompted review
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Reply from LOXONE Electronics

Hi Jamie, Thank you for taking the time to leave us a review - we are glad to hear about your great experience. Look forward to continuing working together.

Rated 1 out of 5 stars

Loxone is a terrible and overpriced system that doesn't work properly

I’ve had a very negative experience with the Loxone Gold Partner in Iceland, local.is, which sells the Loxone heating control system. I bought the system from them at a very high price, but quickly discovered that I couldn’t turn it on unless I was physically at home. They initially said they would come and fix the issue, but then wanted to charge an additional 200,000 ISK. For comparison, a brand-new system from heitirpottar.is costs 170,000 ISK.

What made things worse was that the system still didn’t work afterwards — it was still impossible to turn it on unless you were near it. When I complained that the issue remained unresolved, they shut the entire system off. This is especially serious, as tampering with my setup at home without consent could be considered a violation of privacy laws.

After this extortion, they have refused to respond or provide any maintenance for the system. I strongly recommend that people not do business with this company. Instead, buy a different system than Loxone. If you are looking to set up a smart home, there are many better and more affordable systems to use than Loxone.

September 30, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hello Mr. Shahin,

Thank you for your feedback. We are very sorry to hear about your negative experience. We sincerely regret that you encountered complications and inconveniences when working with our Partner in Iceland. Such an experience is definitely not in line with the standards we set at Loxone.

We would like to help you find a solution. We will immediately assist you in finding another certified Loxone Partner who will be happy to take care of your installation, provide the necessary service, and ensure that you can fully utilize all the features of our system without further complications.

Therefore, we kindly ask you to contact us directly via email at partner_int@loxone.com so that we can agree on the next steps and help you restore the reliable functioning of your system as quickly as possible.

Once again, we apologize for the inconvenience and thank you for the opportunity to rectify the situation.

Best regards,
The Loxone Team

Rated 3 out of 5 stars

Loxone is a great system however you…

Loxone is a great system however you are at the mercy of your electrician to make small changes and the ongoing charges are just outrageous. Loxone should give the owner the power to make these changes rather than to the electrician.

September 27, 2025
Unprompted review
LOXONE Electronics logo

Reply from LOXONE Electronics

Hi Jay,
Thank you for leaving your feedback. We appreciate your love of the Loxone solution. We are a professionally-installed system and would always encourage the selection of a Loxone Partner that you feel comfortable with. There are endless possibilities to Loxone that make it exceptionally powerful and at the same time this means that some changes need an experienced professional level of understanding to the nuances. That said, once the system has been appropriately configured, there are many changes that can be made by users directly within the free Loxone App - both basic and expert level settings. If you are interested in knowing more about the possible changes that are in your control, please check these with your installer, too.

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