LOXONE Electronics Reviews 

The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team are unbelievable, so knowledgeable, helpful and supportive and nothing is ever too much trouble. It's massively reassuring to know that if you get stuck or don't quite understand something they are always there to get you up and running quickly. I have installed a lot of equipment from a lot of different suppliers over the years, but never had support & backup like this. Well done and thanks again for everything you do to support us.

Truly cool and hugely capable stuff with a great team.

Good product poor (non existent) technical support.
I understand they want to pass their support to third party contractors.
But when you upgrade to a new version (16) and customers are reporting:
1) Loxone Config terminated due to an error!
2) Reboot due to watchdog (00000004)
You need to have minimum decency to support your low quality assurance. Sometimes you may learn from this and make better products.
Post response:
It was no SD card issue, or skills issue. It was a upgrade issue on Automatic Designer who fails (I reproduced and shared the scenario), then more fatal errors with Loxone config.
Restoring an older backup (before version 16, fixed the problem) as well identifying the invalid rule that worked on v15 but doesn’t work on v16.
As I’m saying they only send you to third parties instead reading your case. You can replace them with Chat GPT and get better support service. At least Chat GPt reads your message.

Just finished update expert training. Niko very knowledgeable a joy to spend a few days at UK HQ.
Friendly staff as always make you feel part of the family.

All of the staff were very friendly and knowledgeable on the products and the different ways in which they could be. No question was too small and they were happy to help the entire time I was there and continue to be helpful in my projects going forward.

After having the whole house fitted with Loxone, the long term experience is rather underwhelming. We have had numerous fails of plug switches and sensors, and whilst I understand the "cutting edge" of these technologies it seems like it's bolted together at times with string and sellotape. Add to that the very poor warranty on items (we just had a presence sensor fail at £120. it should have more than a 24 month warranty.

The training is very well thought out, the company set out it values and what they think they can achieve.
Through the week we worked on the system and by the end its very obvious that they have a great product.
The staff are all very nice and (hopefully) it will be a please to work with them in the future

Loxone is amazing and Niko has a thorough knowledge of the products and software.

All the staff are really friendly and helpful, and the lunches were the icing on the cake.

The training course was excellent and well organised. I really enjoyed it. Great facilities and the training was delivered at a good pace. Thanks very much to Niko for being such a great instructor.

I attended a 4 day course at the Loxone office in Reading in February 25. All I can say is WOW..I was blown away by the Loxone System. Over the years I've had to deal with various systems and specialist subcontractors who can't provide the seamless integration Loxone provides. The course itself was so well presented by Niko and the daily interaction with all the staff was fantastic..really felt part of a team there. If you're thinking of doing the course..do it..Delighted I attended

I am writing to express my sincere gratitude for the valuable Foundation Loxone Training Course, that I recently completed at Loxone Uk Theale Office. The course provided me with Most useful and helpful Loxone Control, practical skills in configuring a strong foundation in Loxone Training Course.
I especially want to acknowledge the exceptional guidance and support of my instructor, Nikolay He was highly knowledgeable, patient, and engaging, created a supportive and encouraging learning environment, made complex concepts easy to understand. He consistently went above and beyond to ensure my understanding and success.
This training has significantly enhanced my professional development, personal growth, career prospects. I am confident that the skills and knowledge I gained will be invaluable as I pursue my career in Control and automation, contribute to my current role.
Thank you again for this enriching experience.

Incredible product. Foundation Training was excellent. Couldn’t be more excited about working in partnership Loxone delivering Smart Buildings

Attended a course at the Reading office for certification on the system.
Great people, great place and a real in depth course.
Product is next level

Great trading !
Excellent and Faultless System!
Amazing and Helpful Trainer (Nico)
Can’t wait to work with them

Thanks guys

Great course and material. Very friendly and helpful trainers and staff.

Great products, support and partnership training network

Excellent advanced training course content and presentation.

**Disappointing Performance and Unjustifiable Costs**

I’ve been using the Loxone system for a while now, and frankly, it has been more frustrating than helpful. The biggest issue is how **slow the system connect to the server** to commands. Every time you open the app, whether it’s for turning on the lights, opening a gate, adjusting the thermostat, or even controlling the blinds, there’s often a noticeable delay. It’s not uncommon to find myself waiting several seconds, sometimes up to a minute, for the system to respond. This might not sound like much, but when you’re used to other smart home systems that are nearly instantaneous, it feels like you’ve stepped back in time.

This lack of reliability makes the whole experience frustrating—especially when I just want things to work smoothly, as you would expect from a high-end smart home system.

On top of that, the system is unnecessarily **complicated to set up and modify**. Unless you stick with the same subcontractor who installed it, good luck making any changes. If you decide to switch providers or update the system, you’re going to face **extreme costs**. The way Loxone locks you into working with specific subcontractors is a major financial burden. The system is expensive enough on its own, but the moment you try to change anything or hire someone else to handle updates or repairs, the prices skyrocket. It feels like they’ve built a system that traps you into their ecosystem with no flexibility.

To make matters worse, Loxone doesn’t offer much in terms of intuitive support or easy self-management for users. Every tweak or adjustment has to go through their network of installers, making what should be a smart, convenient home system a constant source of **inconvenience**.

For the price you pay, both initially and in ongoing support costs, this system should perform flawlessly. Instead, it’s sluggish, over-complicated, and incredibly **expensive to maintain** if you ever want to change or upgrade anything. There are better, more responsive, and more user-friendly systems available at a fraction of the cost. Save yourself the headache and avoid Loxone.

I can't say enough about the exceptional experience I've had with Loxone! As someone deeply involved in smart home technology, I've worked with various systems, but Loxone truly stands out. Their smart home solutions seamlessly blend cutting-edge technology with user-friendly interfaces, making it easy for both tech-savvy and non-tech-savvy users to enjoy a fully integrated smart home experience.

From installation to daily use, Loxone’s system has exceeded my expectations. The intuitive Miniserver and smart devices offer unparalleled control and customization, allowing for a truly personalized living environment. The automation features are incredibly smart and reliable, streamlining everything from lighting to heating and security with impressive efficiency.

Customer support has been top-notch, providing prompt and knowledgeable assistance whenever needed. It's clear that Loxone is committed to both innovation and customer satisfaction, which is reflected in their outstanding products and service.

If you’re considering a smart home system, I highly recommend Loxone for its exceptional performance, ease of use, and stellar customer support. It’s a game-changer for creating a modern, connected home!