Luggage Pros Reviews 

363
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

“Great duffle bag! It has alot of storage space, light wt to meet my needs and stay within the international airline regulations without having to pay extra. This wheeled duffel will be almost perfe... See more

Rated 1 out of 5 stars

This Site SHOULD BE SHUT DOWN. They claim to produce personalized luggage but always claim pictures are too blurry or pixelated to print and their Customer Service is beyond TERRIBLE it's unprofess... See more

Company replied

Rated 2 out of 5 stars

I didn’t like the fact: 1- free shipping inside USA and they are not mentioning that in main page where the at is. 2- they tell you sign in for notifications and get 10% I discovered that on seco... See more

Company replied

Rated 5 out of 5 stars

When my trusty 30 in Samsonite Silhouette (aka Big Red) gave up the ghost after many years of years, I did my research and decided I wanted to replace it with the Delsey Chatelet Air 2.0 Trunk Spinner... See more

Company details

  1. Travel Agency

Information provided by various external sources

Luggage Pros - Large selection of luggage, bags, briefcases, handbags, laptop bags, travel accessories, and more. Low price guarantee, free shipping, and easy returns!


Contact info

3.6

Average

TrustScore 3.5 out of 5

363 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(363)

5 reviews in the last 12 months

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Rated 4 out of 5 stars

I had no issues with the online…

I had no issues with the online shopping experience but the way you packaged my bag really sucked. You could have at least put 1 silica pack in it and put it in a plastic bag...there are scratches and smudges on it as if it has been used...someone had opened the box and had to re-seal it...I think you substituted a new one for a used one - the tape was really shoddy. I can hardly believe such a cute bag was given such class-less treatment. To me this bag was over-priced and not worth the $90 I had to pay for it. You can count on my buying nothing else from this site EVER AGAIN and neither will I recommend it to anyone else.

Cee McAdams

March 30, 2018
Unprompted review
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Rated 5 out of 5 stars

High Quality Product

I purchased a backpack for my high school son. The quality is far superior to any he's had. He was using an Eddie Bauer backpack and had it replaced after nine months because the zipper broke. The second backpack also ripped after less than a year of use. The Samsonite backpack seems to be heavier duty material and better quality and is larger so everything fits. The backpack arrived two days after purchase. I'm very happy with the overall experience with Luggage Pros.

March 21, 2018
Unprompted review
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Rated 5 out of 5 stars

City Scapes

Website very user friendly. I just placed my order and I am sure that I will be very happy with my purchase upon its arrival. In the event that for some reason, that I am unhappy, I will relay that information. Samsonite makes a great product, so I am not all concerned. We travel a lot and look forward to using our new luggage!!

March 7, 2018
Unprompted review
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Rated 5 out of 5 stars

Happy with luggage and service

I first received a notice that the luggage was back ordered. I called to see if I could order a different color, but decided to wait. The luggage arrived as ordered a couple days later. Great price and eventually quick shipping.

February 18, 2018
Unprompted review
Rated 1 out of 5 stars

Unacceptable experience

Ordered a bag through the website on 1/1/18. Was initially told the product was back ordered for 2 weeks after the order was processed. After 2 weeks, I received an email that the bag was on back order for 3 MONTHS!! Yet still, the website continues to list the item as in stock with only 1 left. Hurry, don't be left out! Unacceptable company practices and poor ethics.

February 13, 2018
Unprompted review
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Rated 5 out of 5 stars

Very nice piece of luggage

Very nice piece of luggage; perfect for a carry on. This piece is durable, light weight, and easy to manuveur. The product arrived exactly as shown and shipping was fairly quick.

February 11, 2018
Unprompted review
Rated 5 out of 5 stars

Have not had a chance to use this set …

Have not had a chance to use this set of luggage yet but the construction looks to be of good quality and I do like the inside extras! After shopping around I really felt this was a good value.

February 5, 2018
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Rated 2 out of 5 stars

They sent me an email with a code for …

They sent me an email with a code for 10% off my first purchase from them. The code did not work. In fine print they put a link to a small list of products that the 10% can actually be applied too. Very deceptive practice.

February 1, 2018
Unprompted review

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