Luisaviaroma.com Reviews 

Bought few months ago a pair of Versace trainers which i was really proud of it in terms of the way they looked as a design , as soon as they arrived they were professional packed with certificates nice bag nice box all good.First day i worn them i had white sox i rember just after an hour when i took the sox out they become blue toward black from the interior of the shoes... i said to myself no problem it will go away one day until yesterday being on the train going out i was looking down to admire them i have noticed the front of both of them on outside got unglued i went just shocked and disapointed in the same time to see them after i spent few hundreds of pounds lile that! I can mention i use this pair of trainers no more then maximum 7 times in their life! Not even had the chance to wash them once or wipe them for dirt as they still are looking new!

I am very disappointed, I ordered the clothes on 2.12. and 13.12. The package was supposed to arrive by the end of the day. The status on LVR app is that the package has been delivered. DHL tracking says that the package has been handed over to a third party and that information about the package is not available. The customer support from LVR rudely replied that the package had been delivered, Dhl customer service does not provide any information on when the package might arrive and whether it will arrive at all.
Based on all of the above, I've wasted my time and money. Information is impossible to get and the disrespect for customers and their money is a big zero!

Disappointed with my first purchase. The size guide is generic and not specific to the product. A waste of time and money with 16.00 euro shipping fees. Will not be buying from here again.

Thanks for your response below… but why would you make it so complicated for customers and have a size guide associated with a product that’s isn’t accurate!? Furthermore you expecting the customer to do the work!? Makes no sense.

very good and lots of sales my fave shop online

Never have issues, always quick to resolve any queries, super fast shipping to the UK

Never had any issues , great delivery and all well labeled and secured

Title: Disappointing Service and Empty Promises

I ordered an item from Luisaviaroma on the 1st of December and paid for express shipping, expecting a smooth and prompt delivery. It took them four days just to ship the item, which is far from “express.” To make matters worse, DHL missed the scheduled delivery date on the 6th and has yet to deliver the package.

I contacted Luisaviaroma’s customer service multiple times via email and phone, only to receive empty promises and no real solutions. It’s frustrating to pay extra for express shipping only to face such delays and lack of accountability.

At this point, I still haven’t received my order. Extremely disappointed and hesitant to shop with them again.
* as you can see from their reply,no accountability…..if you have excess workload,hire excess staff….

Luisa Via Roma is perfect with the best selection of clothes!

I’ve started purchasing my high end clothes and shoes from Luisviaroma for the past 3 years, and each time the delivery was fast and accurate. I’ve had to send some items back due to sizing and my refunds were timely as well and DHL has been very fast, friendly, and helpful with handling the products. Only thing is when you send the items back there are 4 pieces of paperwork needed. Other than that I’m very satisfied and they are still my preferred store for high fashion at reasonable prices! Keep up the good work Luisviaroma!

Before they were offering delivery with UPS and you could choose a pick-up point, now they use DHL and removed the option to get your package delivered in a pickup point!! And they charge you 16€ for that! I was not home that day so it was a nightmare to get my package delivered by DHL, really annoying and a real turnoff. I won't order more until they fix that. Also it was not advertised before purchasing, if I knew I didn't have any option to get it delivered to a collection point, I would've bought somewhere else.

Best shop online ever

Website and phone app are easy to take in hand.
Excellent product selection
In sales period, very good discount

Package never came. The customer service was beyond horrible. Took days to respond and each time answered with - we are talking to DHL. This went on for weeks. There was no tracking info. I still don’t have the items or a refund. I cannot believe this is a real business. This was a large large order. Will never buy here again. Sticking to farfetch and mytheresa. Shameful.

Been a customer for 5+ years, always coming back for the best discounts on the brands I love!

Recently I placed my first order on this store, and never expected a so called 'luxury' online store can gave me such headache.
The shopping and payment process were actually fine, no complain here. My order was shipped in 2 days, then the surprise starts. They use UPS for my order, however when I received the box, the bottom was completely cracked to open, seems like someone throw it around, and the box they use is rather thin and brittle, definitely not the box you like to hold your expensive orders. I could tell if there was no wrapping paper inside all my stuff will be lost.

Then the 2nd nightmare, the return. I filed to return 2 items, and have sent back via their preferred UPS. I'm not so sure how the box arrived to their warehouse, but I received an email from their customer service saying that one item is missing from my order, without any proof that the item was missing. How could i believe it wasn't lost during transportation? or taken by someone else? Instead of investigate a bit, just blame the customer.

I have used so many online stores, this is by far the worst experience I had, I guess my lesson learnt here.

If I could give 0 stars I would!! I received the items very quickly however when they arrived, my daughter could not fit them, so I instantly went through the process of sending it back with the security tag that comes with it attached. When I sent it back, they came back with an email stating that the security tags were not intact and that I wouldn’t receive a refund. Well that’s that was truly wrong. I sent everything back with the security tags attached. Then once I told them that I did send the items back with the security tags on them I was told that when I received another email, it stated that it wasn’t the security tags now it was the quality meaning they’re saying that it was worn or that anything that made them think that it wasn’t in quality for what their saying. Then I reached back out again stating that that was untrue and that everything was never worn washed or anything that the security tags were still attached so apparently they sent the order back to me because I received a phone call from DHL stating that my package from them was about to be delivered so I was like oh no I literally rejected the package so that it could go back when contacting them with the number that they have on the site, I was then told to give the information to them which they took. She came back with everything that I said and said that now is something else so I then told her I was gonna write a review. I already have contacted the Better Business Bureau And that I also was gonna take to social media because this is wrong. You shouldn’t treat people like this when I say that next thing I know a message come says you have been kicked out the conversation when I then tried to contact back. They hung up in my face before I could even say anything to them so they must have caller ID, but at this point do not and I repeat do not Buy anything from these people. The customer service level is horrible. Their refund process is horrible and I wouldn’t put anybody through this. This is why I’m leaving a review.