LullaBellz Reviews 

This review is for the excellent level of customer service I received from Maria. I had to contact customer service several times regarding an issue I had with my order. Maria was fantastic, really patient and professional.

I’ve used synthetic hair from here for years the shades are always great i wouldn’t shop anywhere else

Customer service is awful! Following several attempts to get the correct colour hair colour even after using their colour checker, buyin samples and getting a couple of colours ordered and sent. I then sent back the hair that was not needed. They would only refund me with store credit... even after emailing and explaing requesting refund tk my PayPal. They have not returned and email or directed me to management

Amor was very helpful and gave great customer service. The quality of their extensions are superb!

Amor was amazing at resolving my problem. Excellent service. What a helpful and polite person. Many thanks, Amor.

Maria provided consistently professional and courteous customer service throughout the entire exchange. Even when the situation was complex and initially restrictive regarding the refund policy, she responded with empathy, clear communication, and patience.

She took the time to acknowledge the frustration, escalated the matter appropriately, and kept me informed at each stage rather than leaving me waiting without updates. Ultimately, she ensured the issue was resolved by processing the refund and confirming the timeline for the return of funds.

Her approach was calm, respectful, and solution-focused, and she maintained a helpful tone from start to finish. Overall, Maria demonstrated strong customer care skills and a genuine willingness to support me until a fair resolution was reached. Thank you Maria!

Product itself it great. Customer service is appalling. 3 emails and an Instagram message and not a single person got back to me.
They charge an extra service fee and n top of the charge listed on their website, and they done stipulate that.
Also paid extra coe next day delivery which states on their website can be fulfilled if order placed before 10pm and item didn’t arrive. Can’t get hold of anyone to refund me! It’s been 4 weeks

Sent me wrong item i emailed immediately and they neber responded. Dont waste your money

Edit no block and no emails

The WORST customer service ever. I wanted to return hair as it was in the wrong colour but the returns portal wasn’t working for me. Customer service then got back to me AFTER the returns window and are useless as reading what I wrote in my note and I had to say the same thing three times and they have not get sorted out a return for me.

I order a clip on hair piece -never received it -sent in a request for find my order’ or get refund. Customer service are impossible to deal with no replies to emails - just got one message to fill out a no receipt declaration and nothing since - I would think very carefully if you order and need to return or not receive an. Item because you will end up tearing your hair out literally no pun intended just extreme frustration.

The product that I ordered didn't match my hair colour. Amor was super helpful, efficient and patient when dealing with my problem. I would definitely buy from here again, and would recommend to others.

Ordered twice, late both times, (even though i paid next day delivery before the cut off) trying to return but gives me an error message saying it has not been fulfilled so just had to email, unsure why I bothered again with them.

I ordered extensions with a colour match and was matched wrong. When the hair arrived from the clear section on the packaging the colour matched so I opened it. The hair was too light and was a complete wrong match. I was unable to get a refund because I opened it. DO NOT order unless you know your hair will match. Wasted my money for a ‘perfect colour match’ from them and can’t get it back. I wouldn’t be so annoyed if I picked the colour wrong but the fact someone else did is a joke. Ordered from another company with the exact same pictures and got a perfect match. Only ordered due to such high reviews but will never order from them again.

I purchased a halo hair piece which I sent photos in for a colour match by lullabellz. Unfortunately the colour did not match my hair. I reached out via email to see if anything could be done and Amor replied very swiftly, and within 30 minutes a new colour match was made and the halo was shipped out to me. On top of this Amor added a colour match piece so that I wouldn’t have to open the actual halo if it needed to be returned. I also did not have to return the original hair piece I received.

Initially I was v frustrated with the service as I needed to refund my clip on hair piece, for which the colour tone didnt match my hair.. I followed up a couple of times and a very helpfulbrepresentive resolved my issue and sent me a link to progress my return. So all good.

Honestly so disappointed. The Clips broke after only 1 wear. Have tried to contact customer services, but they are not replying. Not great and not cheap for just one wear. Will not be buying again.

Absolute SCAMMERS!!! Bought a clip on fringe ( girls please avoid the quality is diabolical) i requested a colour match next day ( took 4 days)
Sent this back as the colour was so far off it was actually comical!!!!
Cost £28.95 including postage and i was refunded £4.95 and £ 3.95 so i was charged £20 for NO PRODUCT!!!
ABSOLUTE DISGUSTING AND I URGE YOU NOT TO USE THIS COMPANY .
EMAILED 7 times and no RESPONSE

Customer Service Associate Amor was so helpful with my issue! She has been responsive, polite, and extremely helpful with my emails. I would highly recommend this company as Amor dealt with the issue very promptly and with a high level of professionalism. It was a minor issue anyway where I ordered 2 sets of halo clip ins and one were sent in the wrong colour. Apart from that the right colour which I have opened and since tried has been great! Very easy to put in, light weight on the head and great quality hair. Will definitely order again in the future !

I made an order almost 4 weeks ago that I still haven't received, emailed lullabellz multiple times and no response to the issues I've been facing. Still no package, very upsetting. On the website it states they cover custom fees and taxes on orders in EU below 149€ but sadly they have not honoured this policy for my order, I'm still being asked to pay custom fees. This is unfortunate because I've had nothing but good experiences with lullabellz in the past but not this time around, still no response from the accounts team after numerous days.

Amor was super helpful! Would 100% recommend!!