LullaBellz Reviews 

I had an issue with one of my recent orders, and Amor from LullaBellz handled it brilliantly. The response was quick, friendly, and really helpful — a replacement was arranged straight away with no hassle at all.

I’ve ordered several times before and always been happy, but this level of customer service really stood out. Thank you again, Amor, for making everything so easy!

I had a terrible experience with LullaBellz and honestly feel completely cheated.

I placed an order #2033307 and never received it. I tried contacting their customer support multiple times through their website, and the experience has been shocking. Not only are they extremely slow to respond, but when they finally did, they shared what looked like a fake delivery screenshot just to close the case. After that, they completely stopped replying to my emails.

This is not just poor service this is unacceptable and misleading behaviour. When a company takes your money and then avoids communication, it raises serious concerns about trust and legitimacy.

After this experience, I looked at other reviews and realised I’m not the only one. There are multiple complaints from customers saying they paid but never received their orders or struggled to get any proper response.

I would strongly advise others to be very careful before ordering from this brand. Until they fix their customer service and delivery issues, I cannot recommend them at all.

I could not be more grateful for such amazing staff! I’ve been emailing back and fourth asking many questions and asking for help with my hair colour and I was emailing with, Amor. Excellent staff was extremely happy and grateful with the support and help, amazing service.

Have had extensions from Lullabellz before and they lasted two whole years…today I’ve had a new head of nanos and again I’m in love ❤️ highly recommend

Received a blow dry clip in, awful quality and weft was protruding out the top.
Emailed customer services 12th March, chased for two weeks until a ‘manager’ Gina replied offering a replacement. I responded yes. It’s now been A MONTH and there’s been no update. I have chased so many times and I’ve just been ignored.
DREADFUL CUSTOMER SERVICE, so disappointed!!

When I had a problem with an order, Amor at Lullabellz provided fantastic and timely customer service. In fact I would say she went above and beyond and couldn’t have been more helpful! Definitely makes me want to buy from this company again. Thank you !

My daughter order some colour match extensions they arrived and the colour doesn’t match at all, tried returning but order says unfulfilled, I have emailed, what’s app and tried contacting on Facebook no reply, complete scam of a company now she’s out of pocket

This company seem very quick to want to reply when they see you as a potential customer, but the minute you have a problem with a purchased item they never get back to you. They also don't allow you to return items together (even though they get sent out in one package) and so sting you twice for postage. Would NOT recommend. They also got my colour match wrong. Do not use.

Love this brand never had any product issues apart from a recent order, emailed the care team and they sorted me a replacement out and repose time was super quick

Opened package to see the colour their specialist had chosen for me. You know you want to see the strands in the light and hold it up to your own hair, the match was dreadful and because you’ve opened the package it’s non refundable. The tags were still on! You’re supposed to be able to view and match your hair through a clear plastic window in the package.
If you buy don’t open the package

I’m really disappointed with my experience with LullaBellz.

I paid £10 for guaranteed next day delivery before 12pm, but my order didn’t arrive on time, which completely defeats the purpose of paying extra.

When the hair extensions did arrive, the quality was extremely poor. Straight out of the packaging they were heavily matted and shedding excessively, making them unusable. This is not what I would expect from a brand like this.

I contacted customer service on 04/04 and have received no response, which is very frustrating. It feels like there is no support when something goes wrong.

Their returns policy states you can’t return items once opened, but this shouldn’t apply when the product is faulty. Customers shouldn’t be stuck with defective items.

Overall, poor quality product, missed delivery guarantee, and no customer service response. I would not recommend based on this experience.

I had a great experience with Amor from Lullabellz.

Helped me more than I could have hoped for.

Thank you

Proof of delivery was the parcel showing in the delivery man’s hand outside of my post box, order never received. Been contacting for over a month to very slow and little replies, finally was provided a DNR form and sent it back promptly and now that’s been ignored for over a week. I just want my money back. Nightmare company

Maria at lullabellez couldn't have been more helpful. I've ordered lots from here and will continue to do so 😊

Exact colour match and look so so natural I got the 16inch halo and clip in pony extension . slight delay on shipping and no replies to any emails but other than that super stunning looking product had multiple compliments! So happy with them 💕

I ordered a colour match clip in pony tail for next day delivery on Monday it’s now Friday and I’ve received no contact to say if it’s been dispatched or not. I’ve also tried contacting through there email , what’s app , instagram and there has been no response. I’m extremely disappointed and won’t be ordering from them again.

Cheap and nasty synthetic hair extensions that feel like old dolls hair once you’ve worn them once. Heavy and hard brittle hair. Would pay 50 p for

I have used Lullabellz multiple times with no issues. I ordered for next day delivery on 18/03 and still nothing two days later. Chased it up with the ‘customer service’ and got a response to say I can’t cancel? The order hasn’t been shipped and I have no tracking number and two orders that haven’t been delivered? It’s a shame as the previous service I’ve had is great.

I don’t think the quality are really high as they prescribe it. It’s not even five days of the usage of the clips I have bought and the hair look cheap and the quality is horrible. They can only be bin .
I would highly not recommended they only look great at first, but after a few days of usage, they just absolutely crap .

Bought hair piece and cant send it back as I opened it to see the piece. Apparently in the small print somewhere you cant open it if you want a refund !! So do NOT EVER Buy from them.. EVER