Lulu and Georgia Reviews 

I have not received my item yet- nor any communication regarding delivery day or time.

I worked with Farah Atta to complete my purchase. She made shopping online really easy.

The shelves themselves are beautiful. The wavy edge and the color of the wood is perfect. However, the large shelves are heavier than listed. They weigh 10.6 lbs and not the listed 9.5 lbs.

The shipping/delivery process was a nightmare. The tracking numbers rarely worked. The first shelf showed up without mounting hardware. I reached out to customer service and they were unable to ship another set of hardware so they ended up just sending another of the same shelf which was fine. The 2nd shelf in the order got lost in transit and after nearly 2 weeks of realizing it wasn’t coming, customer service sent another one. Another week later, the lost one showed up but with a broken screw in the metal piece that’s attached to the shelf. The replacement shelf they sent took over 10 business days to even ship but it did finally show up. Customer service was helpful and responsive and did at least give me a refund for the $35 we paid in shipping.

Now onto the mounting process…. It would seem like a simple mount as it’s custom for the shelf but it has a design flaw. Because of how the mounting pieces are designed, the shelves don’t quite mount totally flush to the wall so they slant forward and we can’t place anything on the shelves unless we command strip them to the shelf. Very disappointed in these shelves for how much they cost.

I ordered an item that was back ordered and the delivery got postponed 2 more times before it actually arrived. I placed the order in May and it did not arrive until August for 2 pillows. For such a small order, I don't believe that it was worth the wait, but the quality once received was good.

My order was delivered damaged. I couldn’t find any way to connect with a human to speak with. The only option I saw was to write an email. This was 3 days ago and I’ve yet to hear back. Meanwhile I haven’t gone and offered a replacement so now it will be quite a bit longer of a wait to get the product I need . While the shipping damage may not be entirely lulu and georgias fault, they certainly could have packaged the product better. The box came very visibly damaged .

Didn’t receive any of the samples I ordered. I recieved identical samples of a wallpaper I didn’t order. I did not hear back from customer service. I guess I won’t be using them.

very fast shipping. arrived well-packaged and in perfect condition. the wallpaper is absolutely gorgeous!

I deal with too many high end companies that have superior customer service and no hassle returns to ever bother with this company again.

I purchased three match cloches just under 200.00 dollars and none of the matches will light. Lulu and Georgia is asking for photos of matches not lighting. I am much too busy and I am not performing a job they should have already performed. Making sure the items work before selling them is their job not mine. So now they are dragging their heels with a response with multiple emails (5 no less) and they can’t even tell me if I will be able to return my defective items. I’m glad I didn’t order something expensive that would rob me of my precious time problem solving with them. Run! Do not do business with this company. They have no internal quality assurance. I will stay with my usuals from now on Serena & Lily, Neiman Marcus, McGee and Co and even Amazon!!!

I had a problem with a discount code.
I contacted LuLu and Georgia and almost immediately got results.
Thank you!

Easy ordering, customer service and follow up emails!

My wallpaper arrived promptly and was well packaged.

Beautiful pieces and great customer service

I received the wrong color and it has been impossible to get through to customer service to resolve the issue.

Super friendly and helpful staff and gorgeous materials! God bless!

The chaise is gorgeous and just as advertised. Also, great delivery experience! The guys were on time and cleared the debris after putting things in place.

The delivery team was awesome and top notch

My order arrived damaged from the warehouse. I have not had great follow up on that status of rescheduling and reconciling this inconvenience. It sounds like they are planning to redeliver but I have not heard back from anyone on a discount to make up for the damage and delay.

I have ordered 3 products from Lulu and Georgia.

1) Large coffee table Ombra was delivered 3 times, damaged each time. I am still awaiting the scheduled of a fourth attempt to deliver an intact table.
2) Small coffee table Ombra was delivered 2 times damaged, finally received intact on the third attempt.
3) Mischa rug was backordered, finally scheduled for delivery 2 months later, then I received a phone call that "we can't deliver it today," so was rescheduled to a few days later. This rescheduling notice mentioned that I requested this change. I did not, and suspect the shipping company made this decision for me without good reason.

The amount of time and money wasted by anonymous one-time customer service agents who clearly don't care or follow-up (same problem has repeated multiple times at this point) is really unbelievable. The amount of time I have gone in my home without ordered products is disappointing and annoying. Overall I will choose to shop with other furniture companies in the future.

The Cora sideboard is perfect for our entryway, but the inside smells strongly of acetic acid or similar. Maybe something used for shipping. While I am sure it will eventually dissipate, it is quite strong. Additionally waiting 2.5 months for the item to ship is a little long for a non-custom piece. It looks great but remains to be seen how it holds up in time. Delivery service was great, on time and very friendly.