Lulus Reviews 12,801

I absolutely love Lulus dresses! Every time I wear one, I get so many compliments and always feel like I stand out in the best way. The styles are soo flattering and perfect for any occasion. Their dresses make me feel confident and put together every single time. Definitely one of my go-to places to shop!

We used the size selection tool on the website and were very satisfied with the fit of the dress when it arrived! The shipping timeline was also accurate.

Arrived on time and the color, fit and material matched the pictures and descriptions

Service was prompt, courteous, and my issue was addressed and taken care of in a professional way. Thank you.

I recently purchased a Crochet dress online, and I couldn't be happier with my choice! The moment I took it out of the package; I was impressed with the quality of the fabric and the craftsmanship. The crochet detailing is beautiful and adds a unique touch that sets it apart from other dresses in my wardrobe.

Fast shipping and easy return process. Waiting for refund

I would give zero stars if I could. I ordered this dress in an XS and it was too small so I exchanged it for a S. The S is defective and I’m trying to exchange for another but the site won’t let me. Zero stars. Never ordering from here again.

I purchased the green romper and I couldn’t be more pleased. I didn’t have to wait long for delivery and once I received the item I was very happy. The quality is excellent. The sizing was accurate. I would definitely purchase more items from LuLu in the future.

I contacted customer help about a return, needing an order number as I may have accidentally deleted from email. The person helping me said they resent me an email of my order number which I never received and now, I’ve missed my window for returning my item.

Lulus is always great to shop at. Main reason why I love shopping there is because of that “know your size”. It never disappoints. They’re always on point. Never need to return or exchange.

Pretty dress but size S was too big (I am a pretty consistent S across most brands) and I had to alter the chest and under-arms. Then after 1 wear the next time I picked it up, the lace had a huge rip and it was not salvageable. Not the quality I expect from the price.

I paid for overnight delivery and my dress came stained. Service was great with getting it fixed, but not happy with the product.

Fantastic customer service.

Everything was really good, including ship times, quality, and how easy it was to access. The only thing is that I wish the dress was a little bit longer.

I like the material, the shape, the price and the fast delivery. Also the convenience of returning the other dress that did not worked out.

Quick response and remediation of issue.

I purchased the Arylee White Ankle Strap Heels in July 2025 and the heel broke the first time I put them on. I contacted Lulus in April 2026 asking for a simple store credit to replace a defective shoe I never even wore. They denied me for weeks using policies that do not exist on their website and I had to escalate to their CEO and legal team just to get $39. They then sent me a written notice saying I would no longer receive customer service because I advocated for myself. I bought my wedding items from this brand. I was a loyal customer. Do yourself a favor and shop somewhere else.

Amazing experience. I really like the product that I purchased from this site.

The dress is beautiful. Fits perfect. Thank you.