While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered March 30, 2023. Credit Card was charged immediately. Have not heard or received anything. Seriously thought I was ordering from JCP outlet. Has anyone reported This to JCP as this compan... See more

Rated 1 out of 5 stars

I thought I was ordering from JC Penney. Great deals but I've gotten great deals from them before. Then this Luminana shows up but showed items I had picked from Penneys so I thought some kind of dist... See more

Rated 1 out of 5 stars

I placed an order from their Facebook page thinking I was ordering from JCP(indicating I was ordering from JCPenney). My credit card has been charged two separate times(Apr 08 and May09, 2023), and I... See more

Rated 2 out of 5 stars

Update RECIEVED A REFUND FROM LUMINA THIS MORNING. Happy about that. Added a star for refund. But people do not order from this company If I could write zero I would!!! SCAMMERS DO NOT ORDER ANYTH... See more

Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

On March 27

On March 27, 2023 I ordered $46 of clothing from this company. I have not heard a word I, have emailed and tried to contact them but to no avail. I’ve heard nothing from them at all and I’m out $46. It said JC pennies so that’s who I thought I was ordering from.

March 26, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

SCAM SCAM SCAM

I ordered March 30, 2023. Credit Card was charged immediately. Have not heard or received anything. Seriously thought I was ordering from JCP outlet. Has anyone reported This to JCP as this company is ruining their name.

March 30, 2023
Unprompted review
Rated 1 out of 5 stars

I placed an order from their Facebook…

I placed an order from their Facebook page thinking I was ordering from JCP(indicating I was ordering from JCPenney). My credit card has been charged two separate times(Apr 08 and May09, 2023), and I have yet to receive my order,

April 8, 2023
Unprompted review
Rated 1 out of 5 stars

Imitating JC Penney!

I thought I was ordering from JC Penney. Great deals but I've gotten great deals from them before. Then this Luminana shows up but showed items I had picked from Penneys so I thought some kind of distributor or something like a marketplace. I can't even locate that now. If I search my mail there's nothing from this company now, or from JC Penneys. This is becoming so common I'm about ready to stop shopping online. I think a lot of people are. These scammers have become too good. I have had to cancel and get reissued a debit card about 3 times in 6 months. It's ridiculous!

April 3, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

WOW!!! SCAMMED!!!!!!!!!!

WOW!!!! What a Scam!!!! I ordered on 4/1/2023 & today is 4/25 & nothing!!! I've been emailing & no responses. I would like to report them but don't know where. I really need a refund!!!!

April 1, 2023
Unprompted review
Rated 2 out of 5 stars

If I could write zero stars I would!!

Update RECIEVED A REFUND FROM LUMINA THIS MORNING. Happy about that. Added a star for refund. But people do not order from this company

If I could write zero I would!!! SCAMMERS DO NOT ORDER ANYTHING FROM JCP ITS NOT REALLY JCPENNY

April 23, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Luminara scam

If the rest of the reviews are correct I've been ripped off as well. They took my money 10 days ago and I haven't seen or heard anything more. Mine looked like it was from JCP as well. The site they give you to contact them doesn't exist. Beware!!

April 10, 2023
Unprompted review
Rated 1 out of 5 stars

Fraud company

I also placed an order and haven't received it. I'll be reporting this company to the BBB and the police. What a scam!!!

March 23, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

fraud DO NOT BUY

A total fraud bought two jackets for 250 USD after two months waiting received a XXXI low quality T shirt instead, they do not answer email, i put the police case in Sweden and reported it to google . BE careful.

March 2, 2023
Unprompted review
Advertisement
Show reviews in all languages. (33 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look