Lumories Reviews 

582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are beautifully made, featuring high quality materials and designs that look even better in person than online. Additionally, consumers note the fast and reliable delivery service along with careful packaging that ensures orders arrive safely at their destinations. Some reviewers were not happy with delayed deliveries, noting that shipments took significantly longer than initially promised by the company. A few other people also felt that certain products arrived with unexpected defects, minor damages, or noticeable discrepancies compared to what was advertised. People mentioned facing challenges when trying to resolve these specific order issues through customer support.

What people talk about most

Product

Clients share positive opinions on product quality, design, and pricing. Consumers report that items match... See more

Delivery service

Customers had ambiguous experiences with the delivery service, reflecting a mix of satisfaction and severe... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Order

Users describe ambiguous interactions with order, highlighting mixed experiences regarding fulfillment and... See more

Service

Consumers find service to be exceptionally positive, praising the fast response times and amazing product... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality, good prices, solid packaging . +++ What you see on their site is exactly of what you get (color,size,material) no surprises . - Tracking order could be better (Exact Package arrival... See more

Rated 4 out of 5 stars

Goods are delivered from their warehouse in Germany. So for delivery to Greece you need some patience. The lamp arrived finally in good condition 👍

Rated 4 out of 5 stars

It was easy and fast to shop. One of the products had an issue but it was really easy to return it according to there policy. Very organised and fast costumer service. Good quality products. Ove... See more

Rated 4 out of 5 stars

If I am not mistaken, the order was placed 30/11 and my parcel was delivered 12/12. As I was under the impression that delivery was on the slow side or possibly tracking info was not being updated oft... See more


Company details

  1. Lighting Store

Written by the company

Η Lumories είναι ο ψηφιακός σας σύμμαχος για το φως και τον φωτισμό. Με φωτεινές ιδέες φωτισμού, κάνουμε τους χώρους σας όχι μόνο πιο φωτεινούς, αλλά και πιο ευχάριστους! Προσφέρουμε μια ποικιλία από πάνω από 400 μάρκες - λάμπες και φωτιστικά για κάθε γούστο, κάθε ανάγκη και κάθε προϋπολογισμό. Η τέλεια ατμόσφαιρα φωτισμού για κάθε περίσταση, κάνοντας το φως πηγή ευεξίας. Στην Lumories, επωφελείστε από συμβουλές και καθοδήγηση από ειδικούς, όλα με την ηρεμία μιας εξαιρετικής εμπειρίας παράδοσης.

50 ημέρες δωρεάν επιστροφές

Η πολιτική επιστροφών μας χωρίς ταλαιπωρία

Στη Lumories, προσφέρουμε δωρεάν επιστροφές εντός 50 ημερών. Αυτό σας δίνει την ευκολία να επιστρέψετε οποιοδήποτε αντικείμενο έχετε παραγγείλει από εμάς μέσω της ειδικής πύλης επιστροφών μας.

Contact info

4.0

Great

TrustScore 4 out of 5

582 reviews

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1-star

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4.0

All reviews

(582)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Too much waiting time to receive my product

Too much waiting time to receive my product. Not perfect product.

April 10, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you have received the order with delay. I see that both parcels left the warehouse the next day you made the order, so the ACS carrier had the parcel for a few days without delivering it.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 5 out of 5 stars

Stylish Lamp with Amazing Lighting & Fast Delivery

I ordered this hanging lamp for my country house and I couldn’t be happier with it. The service was exceptional—everything was smooth, and I received my order within just one week, which was a great surprise.
The lamp looks exactly like the picture and fits beautifully in the space. The light it gives is fantastic—warm, adjustable, and perfect for creating different moods. I especially love that it comes with a remote control, allowing you to easily change both the brightness and the type of light depending on the setting you want.
Overall, I’m extremely satisfied with this purchase and would highly recommend it to anyone looking for a stylish and functional lighting piece!

February 26, 2026
Rated 1 out of 5 stars

Why are two of the lamps in my order…

Why are two of the lamps in my order broken? I sent you a photo and you didn't replace them

April 8, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you have received faulty items. In that case you will need to fill the return form and reply if you wish refund or replacement. https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 2 out of 5 stars

Dekivery delay / Annoying emails

The product is of fine quality, The problem is that the delivery was not clear towards the customer.

Also the delivery took too much time, probably because of the intermediate logistic distributor.

Lastly, I am receiving emails almost daily, thing that I know it's for marketing purposes, but it is annoying. People do not need to check for lights every day, not all people are architects or interior designers.

April 7, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you are not happy with the product. You can always return the item https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 3 out of 5 stars

The transport company was unacceptable

I have no complaints from lumories department in Greece. The transport company that delivered the products, Vianox, was however completely unprofessional and inappropriate.

April 1, 2026
Lumories logo

Reply from Lumories

Αξιότιμε κύριε / κυρία, Σας ευχαριστούμε για την αξιολόγησή σας. Λυπούμαστε ειλικρινά για την αναστάτωση και την κακή εμπειρία με την μεταφορική. Εχουμε αναφέρει το πρόβλημα που αντιμετωπίσατε με την μεταφορά.
Σας ευχόμαστε μια ευχάριστη ημέρα και παραμένουμε στη διάθεσή σας για οποιαδήποτε περαιτέρω ερώτηση.
Με εκτίμηση,
Η ομάδα της Lumories

Rated 3 out of 5 stars

Very nice products but availability…

Very nice products but availability timelines are not good

March 27, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret for the delay. We always inform by email if there is any delay apart from what we have promised.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 1 out of 5 stars

It broke in 2 days

It broke in 2 days. Awful

March 26, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that the item broke that fast. You can always fill the return form and ask for a refund or replacement. https://www.lumories.gr/exipiretisi-pelaton/epistrophes-kai-epistrophes/
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 1 out of 5 stars

I received one broken item

I received one broken item, filled the application on your website, but no one reached out to me.

March 17, 2026
Lumories logo

Reply from Lumories

Dear Sir / Madam,
Thank you for your review. We sincerely regret that you received a faulty item. We just checked in the system and there is no return request. Can you please repeat it by another device? If not please send us the photos of the faulty item by email to check it.
We wish you a pleasant day and remain at your disposal for any further questions.
Your Lumories Team

Rated 5 out of 5 stars

Reliable site

Nice designs on the products, wide variety, very good delivery service, reliable order processing

March 25, 2026

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