My current recharge which was supposed to expire on 28/07/2026, where did it go? The recharge was done by mistake. You have applied it from now on. My mobile number is +4368864813783 A... See more
Company replied
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Review summary
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Thank You, to customer service MIKA who patiently listened to my query and solved my issue with the SIM card activation. I am a senior, anxious and technically not vert savvy customer. She got frustra... See more
Company replied
Do you think it’s normal that I canceled already 3 times the option that they try to take money from the bank automatically and they still do it !!! Should I go to court with the company or what ?... See more
Company replied
I'm not sure how they're even legally allowed to do business in Australia. There's zero customer service. Like many others here, they took my money and ghosted. I can't activate my simcard even though... See more
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Company details
Written by the company
Lycamobile bietet GRATIS SIM Karten mit günstigen, internationalen Tarifen. Jetzt unsere Prepaid Angebote mit kostenlosen Anrufen prüfen und gleich GRATIS SIM bestellen!
Contact info
1080, Vienna, United Kingdom
- www.lycamobile.at
2.4
Poor
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good morning
Good morning, is possible to change my setting and language in english ?
June 17, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Nicolo,
We are happy to see your positive opinion shared over our process. We understand that you would like to change your language, please tell us if you wish to change your IVR language. If so, please reply back to our email: trustpilotreview@lycatel.com with your mobile number to the necessary changes
Regards,
Neelima
The best bundles
April 28, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Inna Martin,
Thanks for taking the time to share your opinion on Lycamobile Service. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation
Do not hesitate to contact us. If you ever need any assistance,
you can always reach us through the Customer Services or our website,
where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Excellent service.
April 15, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Abdul Razzaq Ghumman,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website,where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Easy and fast
April 15, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website,where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Terrible customer care
Terrible customer care. No wonder why you are decaying in countries like Austria
I was thinking as mobile telecom company, most certain things can be done online(as it is Corona time) but unfortunately nothing works for me despite sending email and calling on your custometcare.
The person who takes customer calls when calling from Austria is a tragedy. It looks like you dont get right persons for customer care and you are just managing a burden in your office!!!
April 15, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We are sorry to hear that you haven't had the experience we would expect. Our customers usually receive exceptional customer care and we are sorry to hear you feel yours was not. We sincerely hope that you will have no further cause for any complaint in relation to our service in the future. I understand your frustration in not receiving help at the required time. Accept our apologies for same. Should there be anything that we can do for me now please don’t hesitate to provide us with your Lycamobile number or alternate contact number.
Regards,
Lycamobile Team
Reply from Lyca Mobile AT
Dear Carlos,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website,where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Did not solve my problem which was too…
Did not solve my problem which was too easy to solve.
April 9, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
We feel sorry to hear about your experience with us. We understand from the review posted that you had some problem. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Customer service isn't supportive
Customer service isn't supportive. There are many problems which couldn't be resolve on the phone. No physical store in Austria.
April 6, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Faisal,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile number.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
The net is very very very slow
April 4, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Raviraj Bhaktraj,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile data speed.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
very big problems with the payment with…
very big problems with the payment with VISA on the website, very cumbersome and complex
April 4, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile payment.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
You cut my sim card why????
You cut my sim card why????? Please check this I paid 15 euro and cannot talk and no Internet please
April 4, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile topup.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Reply from Lyca Mobile AT
Dear Vladislav Dimitrov,
Thank you for taking the time to leave us a review. I am sorry to hear that you did not have the experience we would expect. Our clients typically receive exceptional customer service and we feel that this is not the same in your case.
The Company strives to provide a professional service to its customers at all times, and we note that on this occasion the service you received did not meet our usual standards. Please regard this message as a sincere apology from Lycamobile for the inconvenience caused.
We regret to inform you that we were unable to understand your exact problem from the published review. If you could briefly explain your problem to us, this will allow us to make further inquiries. We sincerely hope that in the future you have no reason to complain about our service.
If there is something we can do for you now, please do not hesitate to let us know your Lycamobile number or alternate contact number along with the issue to assist further. Kindly reply us back to our email address : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
bought a SIM card last week
bought a SIM card last week because of cheap international calls. I cannot register the card in Vienna or on the Internet. I wait until tomorrow for an answer, then I request the purchase price back.
Sincerely, Mad Herbert
April 1, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Mad Herbert,
We are extremely sorry to hear about your experience caused. We understand you received the sim card but havent registered with the bundle purchased. To check on this please share us your Lycamobile number, email address registered, reference contact number for further investigation.
Kindly reply us back to our email ID : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Very good internet
March 30, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Sir/Ma‘am,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We consider customer’s satisfaction our priority. So once again, thanks for your kind words.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
this is very good.
March 28, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Sir/Ma‘am,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We consider customer’s satisfaction our priority. So once again, thanks for your kind words.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Very disappointed
Very disappointed. No one answers to the e-mail support ...
The registration of the sim card is a bad joke, the software that recognizes the pictures of the face and the identity card is not able to recognize and approve the registration. Silly joke honestly ... disappointed.
March 27, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Fulop,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile registration.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and your ID proof details to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Allways best !!!
March 27, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Sir/Ma‘am,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We consider customer’s satisfaction our priority. So once again, thanks for your kind words.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Slow internet
Pros:
Good offers/price
Good coverage
Cons
Very slow internet although
The network is 4G
March 25, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Adam,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with Lycamobile number.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Excellent network
March 24, 2020
Unprompted review
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Reply from Lyca Mobile AT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
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