The ordering process was a bit bumpy because my order did not arrive after a month, without any explanation. Once I pointed out the problem, it was dealt with immediately. Marcus took care of everyt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service…
The item I bought was a tad large when delivered and no longer on the website, the staff where able to find me the size I required in the warehouse and the exchange was made. Great customer service
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Gareth,
Thank you very much for taking the time to leave us such a fantastic 5 star review. We are absolutely delighted to hear about your positive experience.
We understand how disappointing it can be when an item isn’t quite the right size, especially when it’s no longer available online. It’s wonderful to know that our team was able to locate the correct size for you in our warehouse and arrange the exchange smoothly. Going the extra mile to find a solution is exactly the level of service we strive to provide.
Your kind comments about our customer service truly mean a great deal to the team, and we’re so pleased we were able to ensure you received the item you wanted.
Thank you again for your valued support of Lyle and Scott. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Advertisement
Requested a return & refund a month…
Requested a return & refund a month ago. You received product, within days, but ‘forgot’ to issue refund & I had to chase you - VERY poor!!
February 17, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for bringing this to our attention, and we are sincerely sorry to hear about your experience.
While our returns and refunds are processed automatically through our system once an item is received, on this occasion the refund was unfortunately not completed as expected. We want to reassure you that this was not 'forgot ' about however, we fully appreciate how frustrating it must have been to see your return delivered and then have to contact us to have the refund issued.
This is certainly not the level of service we aim to provide, and we truly apologise for the inconvenience caused. Your feedback is being taken seriously and will be reviewed internally to help ensure this does not happen again.
As soon as you contacted us, our team prioritised your case and resolved the matter well within our service timeframe. Nevertheless, we completely understand that you should not have needed to chase this in the first place.
If there is anything further you would like us to look into, please do not hesitate to get in touch. We appreciate you taking the time to share your feedback.
Kind regards,
Customer Support, Lyle and Scott
It was very quickly and professionally
It was very quickly and professionally
February 17, 2026
Unprompted review
Reply from Lyle & Scott
Hello Taras,
Thank you very much for taking the time to leave us a fantastic 5 star review. We are absolutely delighted to hear that your experience was handled quickly and professionally.
Providing efficient, straightforward, and high-quality service is exactly what we strive for, so it’s incredibly rewarding to know this was reflected in your experience. Your kind feedback truly means a great deal to our team.
We greatly appreciate your support of Lyle and Scott and look forward to welcoming you back again soon. If you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Reply from Lyle & Scott
Hello Aamir,
Thank you very much for taking the time to leave us a fantastic 5 star review. We are absolutely delighted to hear that you found our team very supportive.
Providing helpful, understanding, and responsive assistance is something we truly strive for, so your kind words mean a great deal to us. It’s always incredibly rewarding to know that our support made a positive difference to your experience.
Your feedback will be shared with the wider team, as recognition like this encourages us to continue delivering the high level of service our customers expect from Lyle and Scott.
Thank you again for your support. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
I just wanted to share a really great…
I just wanted to share a really great experience I had with Lyle & Scott.
I placed an order a while ago, but unfortunately the package seemed to get stuck somewhere in transit and basically disappeared. It was pretty frustrating at first, since there were no updates and it looked like it might be lost for good.
So I reached out to customer support — and honestly, they were amazing. Super friendly, quick to respond, and very understanding. No complicated back and forth, no stress. They immediately arranged a replacement shipment, and it arrived really fast. I was genuinely impressed with how smoothly and professionally they handled everything.
Then, about two weeks later, the original package unexpectedly showed up! I contacted them again, sent it back, and as a thank-you they even gave me a 20% discount voucher. Totally didn’t expect that, but it was such a nice gesture.
Mistakes can happen with shipping, but great customer service makes all the difference — and Lyle & Scott absolutely nailed it. I’ll definitely be ordering again.
February 15, 2026
Unprompted review
Reply from Lyle & Scott
Hello Sebastian,
Thank you very much for taking the time to leave such a fantastic 5 star review. We are absolutely delighted to hear about your experience.
We are very sorry that your original parcel appeared to go missing in transit, and we completely understand how frustrating that must have been. However, it is wonderful to know that our customer support team was able to step in quickly, arrange a replacement without any stress, and ensure it reached you promptly. Providing friendly, efficient, and straightforward support is exactly what we strive for.
We also truly appreciate your honesty in returning the original parcel when it unexpectedly arrived. Your understanding and cooperation mean a great deal to us, and we are pleased that the gesture of a discount voucher was a nice surprise.
While shipping issues can occasionally happen, we are committed to making sure the resolution is handled smoothly and professionally, so it is incredibly rewarding to know we achieved that for you.
Thank you again for your kind words and for your continued support of Lyle and Scott. We look forward to welcoming you back again soon, and if you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Advertisement
Was an item missing from my order
Was an item missing from my order
Micheal very kindly sorted it out quickly.
Excellent service
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Debby,
Thank you very much for taking the time to leave your wonderful 5 star review. We are delighted to hear that, although an item was missing from your order, the issue was resolved quickly for you.
We are especially pleased to know that Micheal was able to assist and sort this out promptly. Providing efficient and supportive service when things do not go to plan is something we truly strive for, so it is fantastic to hear that this resulted in an excellent experience for you.
We will be sure to pass your kind comments on to Micheal and the wider team.
Thank you again for your generous feedback and for supporting Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Customer service was excellent a few…
Customer service was excellent a few issues with delivery though.
February 13, 2026
Unprompted review
Reply from Lyle & Scott
Hello Karl,
Thank you for taking the time to leave your review. We are really pleased to hear that you found our customer service to be excellent. That is wonderful feedback for our team.
We are sorry to learn that there were a few issues with the delivery. We completely understand how frustrating this can be and appreciate you bringing it to our attention. While delivery is handled by our courier partners, we certainly take your feedback on board and will continue working to improve the overall experience.
If there is anything further you would like us to look into regarding your order, please do not hesitate to reach out. We are always here to help.
Thank you again for your feedback and for supporting Lyle and Scott.
Kind regards,
Customer Support, Lyle and Scott
Reply from Lyle & Scott
Hello Luka,
Many thanks for taking the time to leave us a review. We are disappointed to see that you have left a one star review. After looking on our system we are sorry to say that we have no record of an order being placed in your name.
We have also had no email or call from yourself regarding this therefore we would kindly ask if you can contact us as soon as possible so we can help where we can.
We look forward to you contacting us.
Kind Regards,
Customer Support, Lyle & Scott
Everything was fine with communication…
Everything was fine with communication with the seller. The problem is the shipping once it arrives in Portugal.
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Rui,
Thank you very much for taking the time to leave your review and for your honest feedback. We’re really pleased to hear that you were happy with the communication from our team throughout your order.
We’re sorry to learn that your experience was impacted by the shipping process once the parcel arrived in Portugal. We understand how frustrating this can be, especially when everything else has gone smoothly. While local delivery is handled by our courier partners in the destination country, we absolutely take your experience seriously and will use your feedback to review this with them.
If there were any specific issues with the delivery, please do not hesitate to reach out to us directly so we can look into this further and see how we can help.
Thank you again for your feedback and for supporting Lyle & Scott.
Kind regards,
Customer Support, Lyle & Scott
Advertisement
Reply from Lyle & Scott
Hello Roel,
Thank you very much for taking the time to leave your 5-star review. We are pleased to hear that you had a positive experience with our aftersales support when you needed assistance.
Providing reliable and responsive service, especially when resolving an issue, is extremely important to us. It’s great to know that our team was able to support you when it mattered most.
Thank you again for your feedback and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
The customer service was exceptional
The customer service was exceptional. My gilet was out of warranty but they still went over and beyond and provided me with a brand new gilet even though I was happy to pay for my garment to be repaired. Micheal was happy to help from start to finish.
Restored my belief in Customer Service companies.
Big thanks to Lyle & Scott.
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave your wonderful 5-star review. We are absolutely delighted to hear that you found our customer service to be exceptional.
Although your gilet was out of warranty, we are so pleased that we were able to provide a positive resolution for you, and that Micheal supported you every step of the way. Going above and beyond for our customers is something we truly strive for, so it is fantastic to know this helped restore your belief in customer service.
We will be sure to pass your kind words on to Micheal and the wider team.
Thank you again for your generous feedback and for your continued support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
So helpful
So helpful
Solved all my problems and then followed up to make sure I was happy
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Stephen,
Thank you very much for taking the time to leave your 5-star review. We are delighted to hear that our team was so helpful, resolved all of your concerns, and followed up to ensure you were completely satisfied.
Providing attentive, thorough, and personable customer service is extremely important to us, so it is wonderful to know that this was reflected in your experience. Your feedback truly means a lot to our team.
Thank you again for your kind words and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Superb service from Lyle & Scot
Superb service from Lyle & Scot, the clothing is second to none!
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Stephen,
Thank you very much for taking the time to leave your 5-star review. We are thrilled to hear that you received superb service and that you feel our clothing is second to none.
Providing high-quality products alongside excellent customer service is extremely important to us, so it is fantastic to know that your experience reflected this. Your kind feedback truly means a lot to our entire team.
Thank you again for your comments and for your support of Lyle and Scott. If you need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Advertisement
fantastic fast and helpful response
fantastic fast and helpful response. order arrived quickly and the clothes were perfect
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Magnus,
Thank you very much for taking the time to leave such a great review. We are delighted to hear that you received a fast and helpful response, and that your order arrived quickly.
It is wonderful to know that the clothes were perfect for you. We always aim to provide a smooth and enjoyable experience from start to finish, so your feedback is truly appreciated.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Reply from Lyle & Scott
Hello!
Thank you very much for taking the time to leave your review. We are delighted to hear that you found our service excellent, quick and reliable.
Providing prompt and dependable support is extremely important to us, so your kind feedback is greatly appreciated by the whole team.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Great customer service
Great customer service, fast response and no problems with my return after an initial failed return.
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Tobias,
Thank you very much for taking the time to leave your review. We are delighted to hear that you received a fast response and that your return was resolved smoothly after the initial issue.
While we are sorry there was a hiccup with the first return attempt, we are pleased that our team was able to put things right for you without any further problems. Providing straightforward and reliable support is very important to us.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Excellent customer service
Parcel was lost in transit at Royal Mail Chester depot. Was issued replacement immediately. Excellent customer service from start to finish. Very impressed especially as companies with good customer service seem to be few and far between these days. Clothes ordered good quality and a good fit. Will be ordering again and recommending to friends/family.
February 11, 2026
Unprompted review
Reply from Lyle & Scott
Hello Gwyn,
Thank you very much for taking the time to leave such a detailed and thoughtful review. We are sorry that your original parcel was lost in transit, but we are pleased that we were able to arrange a replacement for you quickly.
It is fantastic to hear that you found our customer service excellent from start to finish. We truly believe that supportive and responsive service should be the standard, so your comments mean a great deal to us.
We are also delighted that you are happy with the quality and fit of your items. Knowing that you plan to order again and recommend us to your friends and family is the highest compliment we could receive.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Advertisement
Top tier in terms of customer service
Top tier in terms of customer service. No quibble returns and refunds. Always fantastic offers for members exclusive. Definitely recommend
February 9, 2026
Unprompted review
Reply from Lyle & Scott
Hello Mic,
Thank you very much for taking the time to leave such a fantastic review. We are delighted to hear that you consider our customer service to be top tier and that you have had a positive experience with our returns and refund process.
We are also pleased that you are enjoying our exclusive offers. We always aim to provide real value alongside a smooth and straightforward shopping experience.
Thank you again for your recommendation and for your continued support of Lyle and Scott. If you ever need any assistance, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Great quality sweatshirt
Great quality sweatshirt, even better service. Thanks Tracey
February 10, 2026
Unprompted review
Reply from Lyle & Scott
Hello Nick,
Thank you very much for taking the time to leave such a great review. We are delighted to hear that you are pleased with the quality of your sweatshirt and that you received excellent service to match.
Tracey will be especially happy to read your kind words. We will be sure to pass your feedback on to her and the wider team.
Thank you again for your support of Lyle and Scott. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
Excellent proactive and caring customer service team
Excellent pros
February 10, 2026
Unprompted review
Reply from Lyle & Scott
Hello Brain,
Thank you very much for taking the time to leave such a fantastic review. We are absolutely delighted to hear that you found our customer service team to be proactive and caring.
Providing attentive and supportive service is extremely important to us, so it is wonderful to know that this stood out in your experience. Your kind comments mean a great deal to the whole team.
Thank you again for your support of Lyle and Scott. We truly appreciate it. If you ever need any assistance in the future, please do not hesitate to get in touch.
Kind regards,
Customer Support, Lyle and Scott
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.