The ordering process was a bit bumpy because my order did not arrive after a month, without any explanation. Once I pointed out the problem, it was dealt with immediately. Marcus took care of everyt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Part of my order was cancelled without advising me, meaning I paid full delivery for one small item. I was really annoyed so contacted customer service. I promptly received a solution with a discount... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hurrah!
À superb customer service agent named Micheal went above and beyond to try and help but alas it was not to be and the item was not in stock - still, it was exemplary service - well done!
February 4, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave such a positive review. While we’re sorry that the item you were looking for was unfortunately not available, we’re delighted to hear that Micheal went above and beyond to try and help you.
Providing exemplary, customer-focused service is extremely important to us, so it’s wonderful to receive your kind feedback and recognition of Micheal’s efforts.
Thank you again for your understanding and for sharing your experience. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Kind regards,
Customer Support, Lyle & Scott
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Very nice attention to the costumer!
Very nice attention to the costumer!
You were very helpfull with the issues and the process was very fast and professional. Thank you very much!
February 3, 2026
Unprompted review
Reply from Lyle & Scott
Hello Marc,
Thank you very much for your 5-star review and for your kind feedback. We’re delighted to hear that you found the service helpful, fast, and professional.
Providing attentive, customer-focused support is extremely important to us, so it’s great to know you were happy with how the issue was handled.
Thank you again for taking the time to share your experience. If you need any further assistance in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
Absolutely blown away by the quality of service
I initially ordered a jumper, which was on sale. Paid for it and an email arrived to say it was on its way. However, an email the following day arrived, stating the jumper was out of stock.
I was disappointed, but these things happen.
Them Tracey from L&S contacted me via email, explaining that their IT team were looking into how this could have possibly happened.
To my surprise, Tracey contacted me further to explain the error was theirs, and although the jumper I wanted wasn't in the sale, they'd honour the sale price AND pay for shipping.
A absolute gem of an example of world-class customer service.
February 2, 2026
Unprompted review
Reply from Lyle & Scott
Hello Simon,
Thank you very much for your 5-star review and for taking the time to share your experience. While we’re sorry for the initial disappointment caused by the stock error, we’re delighted to hear that Tracey was able to explain the situation clearly, take ownership of the issue, and ensure it was resolved fairly for you.
Providing transparent, customer-focused support is extremely important to us, so it’s wonderful to know our team was able to turn this around and leave you feeling valued.
Thank you again for your understanding and kind feedback. We’re really pleased you were happy with the outcome, and if you need anything in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
The customer service advisor Marcus was…
The customer service advisor Marcus was excellent, he was very prompt replying to messages and very informative.
February 5, 2026
Unprompted review
Reply from Lyle & Scott
Hello Joanne,
Thank you very much for your 5-star review and for sharing your experience. We’re delighted to hear that Marcus was excellent, responding promptly and providing clear, informative support.
Providing fair, transparent, and customer-focused service is extremely important to us, so it’s wonderful to know Marcus delivered this for you.
Thank you again for your kind feedback. We’re really pleased you were happy with the service, and if you need anything in the future, please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
I'm sorry to post a bad review
I'm sorry to post a bad review, they respond promptly and they're nice.
But they weren't able to solve my issues. They kept insisting my orders were rejected due to my payment provider, but I registered again with a new e-mail and placed an order with the same payment provider and it went well. Luckily for them I like their clothes. 😀
February 1, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave us a review. We’re very sorry for the inconvenience you experienced, this is certainly not the level of service we aim to provide to our customers.
We have raised this issue with our wider team and relevant third parties to better understand how this occurred and to help prevent it from happening again.
We truly appreciate your kind words regarding the team member who handled your ticket. They did everything possible to assist you; however, the cancellation was triggered automatically and unfortunately was outside of our direct control.
We will be reaching out to you again shortly as we would love the opportunity to make things right.
Thank you again for sharing your feedback.
Kind regards,
Customer Support, Lyle & Scott
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I ordered a jumper (2sizes) in the…
I ordered a jumper (2sizes) in the sale. There was an error in the coding and they were not actually available at that price. I received a note from Tracey to apologise and when the coding was corrected sent me a code to purchase at the sale price. Fabulous customer service !
February 3, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your 5-star review and for sharing your experience. We’re delighted to hear that Tracey was able to explain the issue clearly, apologise for the error, and ensure you could still purchase the jumper at the correct sale price.
Providing fair, transparent, and customer-focused support is extremely important to us, so it’s wonderful to know our team was able to turn the situation around for you.
Thank you again for your understanding and kind feedback. We’re really pleased you were happy with the outcome, if you need anything in the future please do not hesitate to get back in touch.
Kind regards,
Customer Support, Lyle & Scott
Query with an order
Query with an order. Expertly and quickly sorted by Tracey. V good customer service!
January 28, 2026
Unprompted review
Reply from Lyle & Scott
Hello Paul,
Thank you for taking the time to share your 5-star feedback. We’re really pleased to hear that your order query was resolved so efficiently, and that Tracey provided such excellent support.
Delivering a quick and knowledgeable service is something we strive for, so it’s great to know this was reflected in your experience.
Thanks again for your kind comments. We truly appreciate your support and if you need anything in the future please do not hesitate to reach out.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer service
Fantastic customer service, my mistake not ordering the gift at check out, but Tracy was so helpful and re-ordered what I wanted.
January 26, 2026
Unprompted review
Reply from Lyle & Scott
Hello Barry,
Thank you so much for taking the time to leave a 5-star review. We’re delighted to hear about your positive experience and that Tracey was able to help resolve the issue quickly by re-ordering the gift for you.
Providing helpful and efficient support is very important to us, so it’s great to know our team was able to assist and make things right.
Thank you again for your kind feedback and support. We’re really pleased you had a fantastic experience and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
I found Lyle & Scott customer services…
I found Lyle & Scott customer services very approachable, Michael in this department was very professional.
January 26, 2026
Unprompted review
Reply from Lyle & Scott
Hello Andy,
Thank you for taking the time to leave a 5-star review. We’re delighted to hear that you found our customer service team approachable and that Michael provided such a professional experience.
Offering friendly, knowledgeable support is a key focus for us, so your positive feedback is greatly appreciated and will be shared with the team.
Thank you again for your kind comments and support. We’re pleased you had a great experience.
Kind regards,
Customer Support, Lyle & Scott
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Impressive customer service team
Part of my order was cancelled without advising me, meaning I paid full delivery for one small item. I was really annoyed so contacted customer service. I promptly received a solution with a discount code to allow me to reorder and not be out of pocket. I went from really annoyed to impressed with service.
January 26, 2026
Unprompted review
Reply from Lyle & Scott
Hello Scott,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our team was able to respond quickly and provide a solution to help resolve the issue with your order.
We’re sorry for the inconvenience caused by the cancellation and the delivery cost, and we appreciate you highlighting this so we can continue improving our communication.
Thank you again for your feedback and support. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service from a staff member.
Excellent customer service from Michael. Kept me updated and resolved a minor issue quickly and professionally. An asset to the company.
January 29, 2026
Unprompted review
Reply from Lyle & Scott
Hello Ian,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that Michael was able to keep you updated and resolve the issue quickly and professionally.
We’re very grateful for your kind words, and we’ll be sure to pass your praise on to Michael and the team.
Thank you again for your feedback. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Great customer service
Great customer service! We had a little problem with the transport and customer solved the issue as soon as possible! We are very pleased with the service 🙏🏼
January 30, 2026
Unprompted review
Reply from Lyle & Scott
Hello Els,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our customer support team was able to resolve the transport issue promptly and provide a positive experience.
We always strive to support our customers as efficiently as possible, so your kind comments are truly appreciated and will be shared with the team.
Thank you again for your feedback. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Matter was dealt quickly and…
Matter was dealt quickly and effeciently, much appreciated.
January 29, 2026
Unprompted review
Reply from Lyle & Scott
Hello Akhib,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that the matter was handled quickly and efficiently by our team.
We always aim to resolve matters as smoothly as possible, and your feedback helps us know we’re on the right track.
Thank you again for your feedback. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
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What a service of this company
What a service of this company! I recommend every one to buy at this company. There was a problem with one of my clothes and they send me a very goog proposal. Love this company.
January 29, 2026
Unprompted review
Reply from Lyle & Scott
Hello Mario,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you were happy with the service provided and that our team was able to resolve the issue with your item by offering a solution you were pleased with.
Handling matters efficiently and fairly for our customers is very important to us, so your kind comments are truly appreciated and will be shared with the team.
Thank you again for your feedback and recommendation. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Mohamed,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our team was able to respond quickly and provide a prompt solution.
Handling matters efficiently and fairly for our customers is very important to us, so your comments are truly appreciated and will be shared with the team.
Thank you again for your feedback and support. We’re glad we could assist and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Great return policy and good communication
The complete return info was a little bit difficult to find but after a short email it went smoothly to prepare and return.
January 29, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that once you got in touch with us, the return process went smoothly and our team was able to assist you quickly with clear communication.
Handling matters efficiently and fairly for our customers is very important to us, and we also appreciate your comments regarding the return information, which will be shared with the team as we continue to improve our guidance.
Thank you again for your feedback and support. We’re glad we could assist and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Quick and perfect service.
Quick and perfect service.
I was forgotten to select the free item. One question and everything was resolved within the day
January 26, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that your query regarding the free item was resolved quickly and efficiently, and that you experienced such prompt and seamless service.
Providing fast and reliable support is extremely important to us, so your kind words truly mean a lot to the team.
Thank you again for your support. We’re really pleased you had a great experience and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
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Excellent service and polite will be buying again
Prompt response and amazing service
January 28, 2026
Unprompted review
Reply from Lyle & Scott
Hello Philip,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you received a prompt response and experienced such excellent and polite service.
Delivering a high level of customer care is extremely important to us, so your kind words really mean a lot to the team.
Thank you again for your support. We’re really pleased you had a great experience and look forward to welcoming you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Customer support accepted my complaints…
Customer support accepted my complaints immediately and asked me to send photo of, what I experienced as, the problem and sent a link to return the product.
January 26, 2026
Unprompted review
Reply from Lyle & Scott
Hello Per,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our customer support team was able to acknowledge your concerns promptly, review the issue, and provide you with a return solution quickly.
Handling matters efficiently and fairly for our customers is very important to us, so your comments are truly appreciated and will be shared with the team.
Thank you again for your feedback and support. We’re glad we could assist and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Response was quick but I wasn’t helped…
Response was quick but I wasn’t helped with my query. I was asked to resolve the issue myself with the courier. Agent certainly didn’t go out their way to be supportive
January 26, 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that the support provided didn’t fully resolve your query.
Providing helpful and supportive service is very important to us, so we appreciate you bringing this to our attention and we will share your comments with the team to improve our process.
Thank you again for your feedback. We will be looking into this matter further to ensure the issue is resolved.
Kind regards,
Customer Support, Lyle & Scott
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