I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more
Company replied
Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve .. For myself I can never... See more
Company replied
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
Company details
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.0
Great
4K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
BEWARE buying via Lyst
BEWARE buying via Lyst - just placed an order for shoes at £45.30 with 10% discount on check out. The 10% was not taken off and a tax of £12.42 was added. Postage was a ridiculous £7.82 for 2 week delivery ! Be VERY cautious buying through Lyst. I should have paid more attention but having found exactly what I was looking for I ploughed on paying through Applepay which was its efficient speedy self before I’d noticed the tax and lack of discount. RIP off
November 1, 2025
Unprompted review
Reply from Lyst
Hi Judith, we’re really sorry to hear about your experience!
Please note that Lyst is a fashion search platform that connects shoppers with a lot of retailers, and prices (including taxes, discounts, and shipping fees) are set by them.
That said, we'd like to further review your concern. Feel free to reach out to us via customercare@ly.st with your order details, and we’ll be happy to investigate what went wrong with the discount and the added charges.
We look forward to hearing from you - Lyst.
DON’T BUY FROM THIS SITE!
I just had a terrible shopping experience with Lyst. It started with a mislabeled item on their site. The boots I ordered were listed as a size EU40/US7. When the boots arrived they were huge. Way too big for a US size 7. The order ALSO took forever to arrive. I wasn’t able to try them right away because by the time they came I was out of town. I requested a return within the 14 days but due to the time difference, I’m on the west coast of the US, they would not allow my return. I missed the return time by a few hours. DON’T ORDER FROM THIS SITE!! They have terrible customer service!
They are responding to my complaint/review as if they have good customer service but don’t be fooled.
October 30, 2025
Unprompted review
Reply from Lyst
Hey there,
We’re really sorry to hear about your experience. We have look into this further and the retailer has confirmed with us that you're outside your return window - so they're unable to accept the return.
We can understand this is frustrating, but unfortunately they have a strict return timeframe that needs to be adhered to.
Many thanks - Lyst.
Reply from Lyst
Hey Bazin, thank you so much for your review!
We're thrilled to hear you love the clothes. We hope you continue discovering even more brilliant pieces on Lyst!
Happy shopping! - Lyst
Excellent website to find anything
I can’t find anything in your website easy to sell. It’s perfect by your information.
October 25, 2025
Reply from Lyst
Hey Nasrin, thanks for the review!
Glad to hear you’re enjoying using Lyst to find exactly what you’re looking for!
Happy shopping! - Lyst
This is a great app
This is a great app, as it is central location via which I can find the products that I am interested in at competitive prices.
I have been using it for years now and the only thing I am looking forward to is LYSTs cooperation with more merchants online to ensure that we can get more purchase options. There is still room to grow and find cheaper merchants, so keep it up!
October 25, 2025
Unprompted review
Reply from Lyst
Hey there, thanks for your review!
We’re thrilled to hear that you’ve enjoyed using Lyst to discover great products at competitive prices. Your feedback about expanding our partnerships with more merchants is greatly appreciated.
We're thankful for your support - Lyst.
Great customer service and good service.
October 24, 2025
Reply from Lyst
Hey Philip, thanks for your awesome review!
We're happy to hear that we were able to assist and provide you good service.
We're looking forward to assisting you again! - Lyst
Need to check my package
October 18, 2025
Reply from Lyst
Hey Shanray, thanks so much for the 5-star review!
As Lyst is a search platform, we don’t manage delivery tracking directly. One of our team members will be in touch shortly to gather a few more details so we can connect with the relevant retailer handling your shipment.
We look forward to helping you - Lyst.
Did not get my package (boots)
October 21, 2025
Reply from Lyst
Hi LaVon, we’re sorry to hear that your order hasn’t arrived yet.
As Lyst is a search platform and doesn’t manage orders or deliveries directly, a member of our team will reach out to gather more information and get in touch with the retailer handling your shipment.
We look forward to assisting you further - Lyst.
Jessica was very kind and helpful.
Jessica was very kind and helpful.
Although I still don’t have any update regarding my order @Balardi.
2 weeks later-nothing which is upsetting.
My experience with @balardi is AWFUL and I will never purchase anything from them again.
On another note, Jessica tried to help which I really appreciate.
October 12, 2025
Unprompted review
Reply from Lyst
Hey there,
Thank you so much for taking the time to share your feedback. We're really sorry to hear about the inconvenience you've experienced with your order. While Lyst connects customers with a wide range of partner stores, the orders themselves are fulfilled directly by the retailer.
That said, we truly appreciate your kind words about our team’s support - it means a lot.
We take your concerns seriously and thank you again for bringing this to our attention.
– Lyst
I placed an order for 3 Versace briefs…
I placed an order for 3 Versace briefs on June 22nd and I still haven't received the set of 3 briefs!!!
June 22, 2025
Unprompted review
Reply from Lyst
Hey Carneiro,
Thanks for your review.
We can see an agent has already been in touch. As you've confirmed the purchase was made with a retailer that isn’t partnered with Lyst, unfortunately we’re limited in how we can assist.
We’ve followed up on the thread to point you in the right direction, however as this order wasn’t placed through a Lyst partner, we’re unable to support it to our usual standard of service
All the best - Lyst
Best place to find your clothing needs!
Best place to find your clothing needs!
Easy to navigate and endless options and possibilities !
October 18, 2025
Reply from Lyst
Hey Frida, thanks for that awesome review!
We’re thrilled to know you’re loving the wide selection and easy browsing experience on Lyst!
Happy shopping! - Lyst
Great company
Quick delivery and a product delivered was hard to find.
October 10, 2025
Unprompted review
Reply from Lyst
Hey Christine, thank you for your review!
We’re happy to hear your delivery was quick and that you managed to get your hands on a valuable item.
We look forward to welcoming you back soon! - Lyst
great choice
October 13, 2025
Reply from Lyst
Hey Jason, thank you for your review!
We're so glad to hear you're happy with your choice and we look forward to welcoming you back soon.
Happy shopping - Lyst
she was awesome.
October 9, 2025
Unprompted review
Reply from Lyst
Hey Ella, thanks for the 5-star rating!
We appreciate your time in sharing your experience with Lyst.
We welcome you back soon - Lyst.
Helpful and tailored advice and…
Helpful and tailored advice and information given by Luis. The responses were timely and hopefully what I am searching for will come back into stock shortly.
October 10, 2025
Unprompted review
Reply from Lyst
Hey Mary, thanks for your review!
We're happy to hear that the information provided was helpful and tailored to your needs.
We appreciate your patience, and we hope the item you are searching for is back in stock soon - Lyst.
I'm very very satisfied
I'm very very satisfied. She did a wonderful job. It was so fast responding from her side.
October 9, 2025
Unprompted review
Reply from Lyst
Hey Mohamed, thank you for your wonderful review!
We are very happy to hear that you are satisfied and that you had a wonderful experience with our fast response time.
We welcome you back soon - Lyst.
Jessica from the customer service team…
Jessica from the customer service team is fantastic! Great service and drive for looking for a solution for a customer.
October 8, 2025
Unprompted review
Reply from Lyst
Hey Oliver, we're so happy to hear that our team provided you with such a positive experience.
We appreciate you taking the time to leave us this great feedback and welcome you back soon - Lyst
Love these Citizen jeans
Love these Citizen jeans, especially at the sale price!!! Arrived early, very happy!
October 6, 2025
Reply from Lyst
Hey there, thank you so much for your kind words!
We’re thrilled to hear you love your Citizen jeans and that they arrived early. Enjoy your new pair of jeans.
We hope to see you again soon for more great finds - Lyst.
Check Prices and Descriptions Carefully
I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free.
If I have given four stars, rather than five, then that is because Lyst itself provides a link to other companies rather than fulfilling orders themselves. This means that: a. it's important to check the price when you arrive at the linked company; b. my virus checker advised me against visiting certain links. That may have nothing to do with Lyst, but it made me cautious.
September 26, 2025
Unprompted review
Reply from Lyst
Hey there, thank you for your review!
Thanks so much for sharing your feedback and for placing your orders with us. We understand your points about being redirected to partner sites, and we’ve passed your feedback on to the relevant team. We’re actively working on ways to improve this experience in the future to make shopping through Lyst even smoother and more secure!
We welcome you back soon, happy shopping - Lyst
Lyst shows the prices of certain items
Lyst shows the prices of certain items, but when you go to purchase them, it redirects you to other websites where you often have to pay customs fees that cost more than the clothing itself, or the sizes are unavailable.
October 2, 2025
Reply from Lyst
Hey Urszula, We appreciate your review.
We're sorry you encountered unexpected customs fees when redirected to trusted partner sites.
Unfortunately, Lyst doesn’t have control over these charges, as they’re determined by the retailer and local customs authorities. That said, if you ever run into an issue like this again, please reach out to our customer care team.
We’ll be happy to help! - Lyst
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