I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more
Company replied
Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve .. For myself I can never... See more
Company replied
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
Company details
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.0
Great
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luis was absolutely phenomenal
Luis was absolutely phenomenal. So knowledgeable in the line I was seeking and helped me finalize decisions on chain purchased with new chain. Loved the vibes. Will use Luis again for purchases.
September 29, 2025
Unprompted review
Reply from Lyst
Hi Amanda, thanks for your amazing feedback!
We’re glad to hear that Luis was able to help you decide on purchasing your order. We’ll be sure to share your feedback with her.
We welcome you back soon - Lyst
Reply from Lyst
Hey Erika, thanks for your feedback!
We’re glad you loved the product and our quick service.
Hope to serve you again soon - Lyst.
I felt it important to submit my…
I felt it important to submit my positive experience with Lyst. I always check with Trustpilot before purchasing from an online store that I am not familiar with, and I almost backed out of making a purchase when I saw there was a one star review. Usually, a one-star review indicates a sketchy experience; however, the individual who gave this negative review apparently doesn't understand how to use this site and couldn't be bothered to read TP's guide for writing a useful review. Trustpilot is not the place to complain about having to pay full price due to an out-of-stock item. This could have seriously hurt a perfectly legitimate vendor! Here is tip, stop spewing your uninteresting thoughts all over the internet- nobody cares. Say something relevant, or don't say anything at all. That review should be deleted for it's irrelevance. Sorry for my rant, but I almost passed up on a dress that I had scoured the internet for and found on Lyst. I was temporarily heartbroken and don't take kindly to unnecessary emotional turmoil! Hah! ...On a serious note, Lyst doesn't deserve the inaccurate rating.
September 30, 2025
Unprompted review
Reply from Lyst
Hey Violet, thank you so much for taking the time to share your thoughtful feedback!
We’re so glad you didn’t let that one-star review scare you off and that you gave Lyst a try. Even better that you found the dress you’d been searching for, that’s exactly the kind of moment we love helping customers with.
Enjoy your new dress, we hope it makes you feel even more beautiful - Lyst
i placed a order it 3 times it did not…
i placed a order it 3 times it did not go threw and now you put the price up u are not a reliable web site and it is wrong to do that I'm very unhappy with your service it is horrible
September 27, 2025
Unprompted review
Reply from Lyst
Hey there, we're sorry to hear about your experience!
We’re really sorry for the trouble with your orders. Just to clarify, Lyst is a search platform, and prices are set by our retail partners. I can see our team has already offered you a reimbursement, but haven’t heard back- so we’ll reach out again today to get this sorted for you.
Looking forward to helping you - Lyst
The best app ever 👌💯👌
September 28, 2025
Reply from Lyst
Hey Mona, thanks so much for your review!
We’re thrilled to hear you’re enjoying the app. Your support means a lot to us!
We look forward to helping you again soon- Lyst.
Managed to locate the items I’d been…
Managed to locate the items I’d been looking for and buy them.
September 13, 2025
Reply from Lyst
Hey Wendy, thanks for the 5-star rating!
We’re glad to hear you found what you were looking for!
Thank you for shopping with us, and we look forward to helping you again soon- Lyst.
Bad experience
I used Lyst before when have ordered the items and was happy with it. This time I found a bad via Lyst and the app redirected me to the company BALTINI. who had this bag in a stock. I added an extra money to receive the bag within 3/4 working days. The item was delivered not in a timely manner at all. It looked like nothing compared how it was presented on website. The bag I have ordered looked very bad. I asked for a refund. Had to wait for couple of days before they replied back. The bag price was $281 , and I had to add another $40 for speedy shipping and $97 in taxes. After returning the bag I shall lose the TAX as it is unrefundable, will lose my extra payment for speedy delivery although it never arrived on time, plus additional $35 will be deducted for the return shipping. So appalling. People should read the refund policies before ordering the goods and to trust the company who delivers it. I won’t order through Lyst if other companies in a future. Better to see with your own eyes what you are buying. It was a really bad experience. The bag looked so bad that I was willing to lose that much money on returning it and at least to save something out of $413 I paid
September 11, 2025
Unprompted review
Reply from Lyst
Hey Alex, we're sorry to hear about your experience with Baltini!
Since Lyst is a search platform, purchases are completed directly with the retailer, in this case, Baltini, so the policies on shipping, returns, and taxes are set by them. We’d appreciate the chance to review your case. Please feel free to reach out to us directly at customercare@ly.st so we can work on a resolution together.
Looking forward to helping you - Lyst.
Terrible verification process.
September 19, 2025
Reply from Lyst
Hey William,
I'm sorry to hear your order was cancelled by the retailer, this could be for a number of reasons!
We're sorry for the experience you've had, but we'd love to make things right! A member of our customer care team has reached out directly to you.
Looking forward to resolving this - Lyst
Fast delivery !!!
September 17, 2025
Reply from Lyst
Hey Maria,
Thanks for the review, we're happy to hear your order arrived on time!
We welcome you back soon.
Happy Shopping - Lyst
No complaints great service and ordered…F.S.
No complaints great service and ordered received on time!!!! Will check out other items that I might be interested in purchasing.
Have a great 😊 day✌️👋🌻
September 18, 2025
Reply from Lyst
Hey there, thanks for your review!
We’re thrilled to hear you had a great experience and that your order arrived on time. We can’t wait for you to explore more of our items. We’re sure you’ll find something you’ll love.
We welcome you back soon - Lyst
Not enough information and support
I have purchased a pair of boots. They didn’t mention if this is final sale also the size is American. Wrong size from final sale. I have not received any support from the sellers yet!
September 3, 2025
Reply from Lyst
Hey Azin, we’re very sorry to hear about your experience!
We understand how frustrating it must be to receive the wrong size without clear information about the sale terms. Our team is committed to helping you resolve this and will reach out shortly.
We look forward to helping you - Lyst
Above all, Maria’s kindness stood out
First off, a huge thanks to Maria for explaining the issue to me; she wasn’t condescending, which is a nice change.
Secondly, I appreciate that Lyst took ownership of the cancellation, assuring me that the pending charge on my card will drop off. That’s a relief!
Finally, Maria was kind. That’s a plus in a world where civility is in short supply.
September 20, 2025
Unprompted review
Reply from Lyst
Hi Dana, thanks for your amazing feedback!
We’re delighted to hear that Maria was able to provide clear and reassuring support while treating you with kindness and respect. We’ll be sure to share your feedback with her.
We welcome you back soon - Lyst
Dishonest practice
I bought a blouse at a discounted price, but was informed that my order was cancelled despite the size being available. I ended up having to buy the same blouse for over a hundred dollars more at a different site. To add insult to injury, they even lied about it. I'm disappointed with LYST and will be opting for Mytheresa and Farfetch for my future purchases.
September 2, 2025
Reply from Lyst
Hi Megan,
We’re sorry to hear that your order was canceled and that you had to repurchase the blouse at a higher price. As Lyst is a platform rather than the retailer, the prices and availability are set by the retailer directly, so unfortunately situations like this can sometimes occur.
As an apology, our agent offered you 10% off a future purchase, not the previous one, which is why you were advised it couldn’t be applied to the original order.
However, we appreciate your feedback and will review this to help improve our services
Thanks for your understanding - Lyst
Easy to navigate easy to pay and quick…
Easy to navigate easy to pay and quick delivery
September 15, 2025
Reply from Lyst
Hey there, thanks for the review!
We're so happy to hear that you found our platform easy to use and that you received your order quickly.
Thank you for your feedback, and we welcome you back soon - Lyst
Very good service and price matching is…
Very good service and price matching is the best
September 17, 2025
Reply from Lyst
Hey Lennox, thanks for the 5 star review!
We're so glad you enjoyed your experience with us, and we love to hear you found great prices on our platform.
Happy Shopping - Lyst
I love LYST.
I love LYST.
It allows me to search for items from retailers worldwide & compare pricing.
Ingenious idea for shopaholics.
I couldn't ask for more.
Thank you for a brilliantly designed APP.
September 12, 2025
Reply from Lyst
Hey Alicia, thanks for your amazing feedback!
We’re thrilled to hear you’re loving Lyst and finding it helpful for discovering and comparing items worldwide. Our goal is to make shopping smarter, easier, and more fun, so it’s amazing to know it’s working for you.
We welcome you back soon- Lyst.
I have sent in four messages to find…
I have sent in four messages to find out where my shoe order is. I am not getting any replies or responses. My daughter’s volleyball season has already started and the shoes were supposed to be here by 25 August.
September 5, 2025
Unprompted review
Reply from Lyst
Hey Sarah, sorry to hear about your experience!
While Lyst helps connect shoppers with a wide range of stores and products, the delivery of your order is handled directly by our retailers. We’d appreciate the chance to assist you further. Please feel free to reach out to us directly at customercare@ly.st so we can work on a resolution together.
Looking forward to helping you - Lyst.
Lauren in customer services was a…
Lauren in customer services was a pleasure to deal with, I hadn’t used Lyst before but I highly recommend them.
August 21, 2025
Unprompted review
Reply from Lyst
Hey Edward, thanks for the 5 star review!
We're happy to hear that you had a positive experience with our team, and we welcome you back anytime!
Happy Shopping - Lyst
Reply from Lyst
Hey Martin, thank you for your positive feedback, it means a lot to us.
We're happy you found it great to shop with the options on our platform.
Happy Shopping - Lyst
No email with tracking number or order…
No email with tracking number or order info. We don’t know when our order is going to come
August 22, 2025
Reply from Lyst
Hey Miguel, sorry to hear about your experience!
One of our team members will reach out to you directly to request further details about your order so that we can provide you with additional assistance.
We look forward to helping you - Lyst.
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