I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more
Company replied
Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve .. For myself I can never... See more
Company replied
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
Company details
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.0
Great
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer care from Lyst
Luis in Lyst’s customer care team handled a canceled order with exceptional professionalism, offering a fair solution and keeping me updated until the refund was received. Communication was warm, timely, and reassuring—truly customer service at its best.
August 21, 2025
Unprompted review
Reply from Lyst
Hey there, thanks for the glowing review!
We're happy to hear that the support you received regarding the canceled order was handled professionally. We appreciate your positive feedback and are glad the communication was reassuring and timely.
We welcome you back soon - Lyst
Reply from Lyst
Hey Viviana, Thank you for sharing your positive experience with us!
We're happy to hear that you are enjoying the discounts we find for you on our platform!
Happy Shopping - Lyst
Very helpful and comes handy for the search of items
I like the way Lyst gives you all the alternatives to what you are looking for, also the alerts on the items you are searching for when they come to restock and /or if they come into sale for example
August 19, 2025
Reply from Lyst
Hey Tony, thanks for your amazing review!
We're glad to hear that you enjoy the alternatives we provide and find the alerts helpful for restocks and sales. We appreciate you being part of the Lyst community!
Happy shopping! - Lyst
Very kind and polite and considerate…
Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve ..
For myself I can never imagine my shopping without them the Lyst . Sometimes it’s more about how people care about u & b resolved in difficult purchased or returns ..
All I know is what would I do without Lyst ! .. ThankYou Luis and the whole customer service team for helping me this time and every time through and I am greatly grateful to you .. ThankYou Luis . And above all ThankYou Lyst . love Ya xxx
August 21, 2025
Unprompted review
Reply from Lyst
Hi Farheen, thanks for always choosing Lyst!
We're happy to hear that Luis has been very helpful and always able to resolve the issue for your inquiries.
Happy shopping! - Lyst
Good site for shopping
Good site for shopping. My only negative is that it isn’t always kept current on availability of items .
August 19, 2025
Reply from Lyst
Hey Kim, appreciate you sharing your experience!
We're happy you enjoy shopping with us, and we’ll keep working on improving availability updates to make it even smoother.
We welcome you back anytime, happy shopping - Lyst
Lyst is very robust in the offerings
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps.
The only issue I have is that Lyst sometimes logs me out clearing all my history. I need to reinstall the app, log in before it’s fixed. That’s a bother
Also I can’t seem to find a tab to show all my past purchases? Which should be a default.
August 20, 2025
Reply from Lyst
Hey Nkechi, thank you for your feedback and review.
We’re sorry you’ve experienced log-in issues and the lack of purchase history. Our product team is currently looking into these areas, and we hope to have a purchase history feature available in the future.
In the meantime, if you run into any log-in issues again, please don’t hesitate to reach out to our Customer Care team at customercare@ly.st - they’ll be happy to help.
We hope to see you on site again soon - Lyst
Reply from Lyst
Hi Sculli, thanks for the 5 star review!
We're glad to hear Lyst makes your shopping experience easier!
Happy shopping! - Lyst
Hard to find sandals
Found what I'd been looking for. Same sandals I bought in Milan about 20 years ago.
July 31, 2025
Reply from Lyst
Hey Edwina, thanks for the amazing feedback!
We're happy to hear that you found the sandals you were looking for! It's great to know our product brought back fond memories of your time in Milan.
Happy Shopping - Lyst
Ordered a jacket and paid
Ordered a jacket and paid. Got an email shortly after telling me it was out of stock (last where like a third party) was promptly refunded. All this happened over the course of 90 minutes. The customer service was fantastic and put other retailers to shame with how quickly this was dealt with
August 9, 2025
Unprompted review
Reply from Lyst
Hey Raymond, thanks for the 5 star review!
We’re glad to hear we were able to resolve the issue quickly and provide you with a smooth experience.
We welcome you back anytime, happy shopping - Lyst
Reply from Lyst
Hey Sujal, thank you for your positive feedback!
We're glad you find our platform and product selection great, we welcome you back anytime.
Happy Shopping - Lyst
I ordered an item and I checked to see what happend
I ordered an item and I checked to see that I was sent an email that my item was out of stock. Lyst had a team member write me directly explaining the situation. It was unfortunate the item was not available but at least they wrote to let me know.
July 22, 2025
Unprompted review
Reply from Lyst
Hey Roxanne, We appreciate you taking the time to review us!
We regret that the item you ordered was out of stock, but we're glad a Lyst team member contacted you directly to explain the situation and resolve it for you!
We welcome you back soon - Lyst
Reply from Lyst
Hi Suraaj, thank you for your excellent review!
We're happy to hear that we were able to provide you an outstanding assistance.
Happy shopping! - Lyst
Reply from Lyst
Hey Mohammed, thanks for the 5 star review!
We love hearing how much you love the experience you have on Lyst.
We welcome you back anytime, happy shopping - Lyst
A wide choice with varied stockists…
A wide choice with varied stockists make for an easy time browsing for items.
July 14, 2025
Reply from Lyst
Hey Maria, thanks for your review!
We're happy to hear that you had an easy time browsing for items due to our wide choice and varied stockists available on our platform!
Happy shopping - Lyst
One of LYST “store partners” by the…
One of LYST “store partners” by the name of MIINTO, took more than a week to ship my purchase order number: 8637e025-ae91-48de-0001-000000
0368bd. To my surprise the reason of the delay -most likely- was that they were finding the item I bought.
Today, I received the item, a DOLCE & GABBANA backpack, clearly used, a preowned backpack !!!!!!
Not just the box was an used one from FedEx with a DHL label…, but the backpack has been used !!!!!!
DONT BUY FROM LYST, DON’T BUY FROM MIINTO.
Pics of the box and the backpack are available upon request. This page didn’t allow me attach the pics
July 23, 2025
Unprompted review
Reply from Lyst
Hi Oscar, we're sorry to hear about the issue with your backpack.
We've been in touched with you via email and have already escalated this with Miinto. We'll have you assisted and help you in returning your order.
We really appreciate your patience and understanding.
I didn’t expect any support from The…
I didn’t expect any support from The Lyst, but it came unexpectedly and was double appreciated! Kyla took the initiative and very helpful, following up and going through with the promises. I am very impressed with such a great professionalism! I thought customer service doesn’t exist, but it does!!!! Thx so much for your help.
July 24, 2025
Unprompted review
Reply from Lyst
Hey Irene, thanks for the great review!
We're happy to hear that Kyla was able to help you resolve the issue with your refund.
We welcome you back soon to shop with us- Lyst.
Reply from Lyst
Hi Denise, thanks for sharing your feedback!
We're happy to hear you're happy with our service.
Have a great day!
Reply from Lyst
Hey there, we believe you were trying to review Lyft instead of Lyst.
You can share your feedback directly with them via their website.
Thanks,
Excellent support from Luis at LYST
Excellent support from Luis at LYST
I ordered a pair of sneakers from LYST, but after my purchase, I received an email showing a higher price than what I had paid. This made me feel unsure about keeping the order. Thankfully, Luis from customer service was very kind and helpful. He took the time to explain the situation clearly and helped me resolve the issue. Thanks to his support, I felt confident moving forward and decided to keep the sneakers. Great service—thank you, Luis!
July 19, 2025
Unprompted review
Reply from Lyst
Hey Loisette, thanks for sharing your experience!
We’re sorry for the initial confusion with the pricing, but we’re thrilled to hear that Luis was able to step in and make things right. We’ll be sure to pass your kind words along to him; it’ll mean a lot!
We welcome you back soon to shop with us- Lyst.
IThey charged me $11.99 to return them even though it was their error.
I just used Lyst for the first time. I searched Kate Spade pajamas and was funneled to Rue La La They sent the wrong PJs, which clearly did not match the photo in the order. I couldn't use them. They charged me $11.99 to return them even though it was their error. I would not risk using Lyst or Rue La La again.
July 18, 2025
Unprompted review
Reply from Lyst
Hey Barbara, we're really sorry to hear about your experience!
While Lyst helps connect shoppers with a wide range of stores and products, the fulfilment and returns are handled directly by our retailers. We’d appreciate the chance to assist you further. Please feel free to reach out to us directly at customercare@ly.st so we can work on a resolution together.
Looking forward to helping you - Lyst.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.