I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... See more
Company replied
Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... See more
Company replied
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... See more
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Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Cloud Storage Service
- Internet Service Provider
- Phone and Internet Service
About Convergence Group (Wireless) Networks Limited
Written by the company
M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthContact info
Turing House, Archway 5, M15 5RL, Manchester, United Kingdom
- 0808 253 6562
- sales@m247.com
- www.m247.com
4.8
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Efficient
Decent lads - able to work around a few tweaks on the day. Very Efficient. Damian and Alan
April 10, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi David,
Thank you for sharing your experience with our Field Engineers. We are delighted to hear they exceeded your expectations! It’s great to know that Damian and Alan were able to adapt to on-the-spot adjustments while maintaining efficiency.
Your feedback is truly appreciated, and we’ll be sure to pass on your kind words to them.
Thanks again for choosing M247. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards, M247
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Professional workers safe and clean…
Professional workers safe and clean always welcome on Renaker jobs
Curtis and Alan
April 9, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Nico,
We are so pleased to hear that Curtis and Alan made such a great impression! Their professionalism, dedication to safety, and attention to cleanliness truly make a difference.
We are lucky to have them on our team. We will make sure to pass your kind words along to Curtis and Alan.
If you ever need anything else, don’t hesitate to reach out!
Best regards, M247
M247 visited our site to install the…
M247 visited our site to install the upgrade for the LOS. The two engineers Curtis & Alan were excellent and kept us updated what was happening during the process of the upgrade.
April 8, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi,
We truly appreciate you sharing your positive experience with our Field Engineers, Curtis and Alan.
It’s great to hear that the M247 team successfully completed the LOS upgrade and that Curtis and Alan kept you well-informed throughout the process.
Their dedication to excellent service means a lot to us, and we will be sure to pass along your kind words to them, they will be happy to hear it!
Thanks again for choosing M247, we are grateful for your support!
Please don’t hesitate to reach out if we can assist you with anything else.
Kind regards, M247
Super responsive service!
Super responsive service! Needed to get access to our M247 portal and Shank from the Customer Care team was incredibly helpful with the process. Very impressed!
April 4, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Nick,
Thank you so much for your fantastic feedback! We are so happy to hear that you had a great experience with M247 and our Customer Care Advisor, Shank. It’s wonderful to know that you found our service quick and responsive and that Shank was able to assist you in accessing the M247 portal with ease.
We have passed along your kind words to Shank, and he really appreciates your feedback and your good luck wishes as he steps into his new role. He’s an amazing part of our team!
If you ever need any further assistance, please feel free to get in touch. We are always here to help.
Thanks again for choosing M247!
Best regards, M247
Polite engineer solved the issue no fuss
March 31, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi David,
Thank you for your wonderful feedback! We are so pleased to hear you had a positive experience with M247.
It’s great to know our engineer resolved your issue efficiently and hassle-free. Your feedback is truly appreciated!
If you ever need any assistance in the future, please don’t hesitate to reach out.
Thank you for choosing M247!
Best regards, M247
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Thanks for your help with VPN
March 18, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Hadley,
Thank you for sharing your positive experience with M247. We are delighted to hear that our Network Engineer James was able to assist you with your VPN.
We'll be sure to pass along your kind words to him!
If you ever need any further support, please don’t hesitate to reach out. We are always happy to help.
We look forward to assisting you again in the future.
Best regards, M247
Ola was fantastic
Ola was fantastic, you only find out how helpful people can be when this don't go according to plan. In this case Ola was tremendous and stayed with me until the job was done. Thank you.
March 19, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi,
Thank you so much for sharing your experience! It’s great to hear that Ola was such a huge help when you needed it most. It’s in those moments that great service truly stands out, and we are glad he stayed with you until everything was sorted.
We will make sure to pass your kind words along, he’s a real star on our team!
If there’s anything else we can do for you, just let us know.
We appreciate you choosing M247!
Best regards, M247
Great Service!
Bashiru was very knowledgeable and efficient in helping. Willing to talk to our customer and work with them directly!
March 21, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Callum,
Thank you for your wonderful review! We are delighted to hear that you had such a positive experience with our Network Engineer, Bashiru.
It’s fantastic to know that you received excellent support and that Bashiru’s expertise and efficiency made a real difference.
He is always committed to working closely with our customers to provide the best possible service.
We have shared your kind words with Bashiru, and he’s thrilled to know his efforts were appreciated, he truly is a valuable part of our team!
If you ever need any further assistance, please don’t hesitate to reach out.
Thank you for choosing M247!
Best regards, M247
Great work from Curtis and Callum who…
Great work from Curtis and Callum who arrived on-time and completed their task with little disruption
March 20, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Chris,
Thank you for taking the time to share your experience with our Field Engineers, we truly appreciate it!
We are delighted to hear that Curtis and Callum exceeded your expectations. Their punctuality, efficiency, and ability to complete the task with minimal disruption are exactly what we strive for.
We’ll be sure to pass your kind words along to them, they will be thrilled to hear your feedback!
If you ever need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you for choosing M247. We appreciate your support!
Best regards, M247
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Ashley and Curtis
Ashley and Curtis turned up today, and were efficient and knowledgeable. They resolved the issue in no time and even though they walked out with a key from the office, came straight back when they realised it was in their possession. I wish all contractors were the same.
March 19, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi there!
Thank you for sharing your wonderful experience with our Field Engineers, Ashley and Curtis! We truly appreciate you taking the time to let us know.
It’s great to hear they did such an awesome job and made a positive impression. Sounds like they were quick, knowledgeable, and on top of everything. It’s also great to know they went the extra mile by promptly returning the office key.
Ashley and Curtis are a real asset to our team, and it’s always amazing to hear that our team is making a difference. We’ll be sure to pass your kind words along to them!
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards, M247
Great response time and communication…
Great response time and communication throughout the case by Ana Maria. Internal records needed updating and Ana Maria took ownership of the issue through to resolution.
March 14, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Joshua,
We really appreciate you taking the time to share your feedback!
It’s great to hear that Ana Maria was on top of things with her quick response time and clear communication. We are glad she took full ownership of updating the internal records and ensured everything was resolved smoothly.
Your recognition of her efforts means a lot to us!
If you ever need any further assistance or have any questions, please don’t hesitate to reach out.
Thank you again for your trust in M247!
Best regards, M247
Ana Maria was very efficient
Ana Maria was very efficient. A+ service. Thank you
March 13, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Laszlo,
Thank you for your kind review! We are delighted to hear that our Network Engineer, Ana Maria, made such a positive impression. It’s wonderful to know that her efficiency exceeded your expectations, delivering A+ service.
Ana Maria is a valued member of our team, and she truly appreciates your recognition of her efforts.
Should you require any further assistance, please don’t hesitate to reach out.
Thank you again for choosing M247!
Best regards, M247
New connection
New connection came on-line with no issues, couldn't ask for more
March 11, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Mark,
We truly appreciate your kind words and are delighted to hear about your positive experience with M247.
It's fantastic to know that your new connection came online smoothly. That’s exactly what we strive for.
Your kind words truly inspire us to keep delivering excellent service.
Please don't hesitate to reach out if there's anything else we can do for you. We are always happy to help!
Best regards, M247
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Damian and Alan fixed the problem so…
Damian and Alan fixed the problem so quickly, saved us!
March 7, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Rachel,
Thank you for sharing your experience with our Field Engineers, we really appreciate it!
We are delighted to hear that Damian and Alan were able to fix the issue so quickly and save the day!
Their dedication to providing outstanding support is truly impressive, and we will make sure to pass on your kind feedback to them.
If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Best regards, M247
Responsive, friendly and helpful customer service
Shank was responsive, friendly and could not have been more helpful in resolving the issue.
March 7, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Joanne,
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with M247 and our Customer Service Advisor, Shank.
It's great to know that Shank was responsive, friendly, and went above and beyond to assist you. We'll be sure to share your kind words with him.
Your feedback means a lot to us, and we are so pleased we could make a difference. If you ever need any further assistance, please don't hesitate to reach out.
Thanks again for choosing M247!
Best regards, M247
Prompt and efficient response
Was assisted promptly by a member of the customer care team called Shank in locating all the billing information required, very positive impression so far.
February 27, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Eleonora,
Thanks for the awesome feedback about your experience with our Customer Service Advisor, Shank! We are so glad to hear he helped you quickly find all the billing info you needed and left such a great impression.
We have shared your kind words with him, and he’s over the moon! He’s a valued team member, and it’s always great to know our customer support is making a real impact.
If you ever need anything else, don't hesitate to reach out. We are always here to help.
Once again, thank you for choosing M247.
Best regards, M247
A one year problem - SOLVED
Luc Solved a problem that was almost a year old that everyone else struggled with. This man is a legend.
If it's an issue with routers or firewalls he is you man !
February 14, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Barry
Wow, thank you for the amazing feedback! We are beyond thrilled to hear about your experience with our Network Engineer, Luc. Solving a nearly year-old issue that others struggled with is no small feat, he truly is a legend!
We will make sure he hears your kind words. If you ever need anything else, don’t hesitate to let us know. We are always here to help.
Thanks for choosing M247!
Best regards, M247
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first response from Ana Maria was realy…
first response from Ana Maria was realy proactive.
She managed to get in touch with the engineers and was keep me on the loop regarding all the incident status.
February 24, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Axel
Thank you for your review! We are delighted to hear about your positive experience with our Network Engineer, Ana Maria. It’s fantastic to know that her proactive approach made a difference, quickly reaching out to the engineers and keeping you updated every step of the way.
We have shared your feedback with Ana Maria, and she’s thrilled to know her efforts were appreciated, she’s truly a valuable asset to our team!
If you ever need any further assistance, don’t hesitate to reach out.
Thanks for choosing M247!
Best regards, M247
Proactive Support
Proactive Support. Excellent communication from the NOC team providing notice of service incident and next steps too resolve. Shuku Ahuka, offered great support and feedback on the case throughout. Thank you Shuku. A+
February 20, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
H Joshua,
Thank you for sharing your recent experience with M247.
We sincerely appreciate your positive feedback! It’s great to hear that our NOC team provided proactive support, clear communication regarding the service incident and outlined the necessary steps for resolution.
We are also thrilled that Shuku delivered outstanding service, offering continuous support and timely updates throughout your case. He is a valued member of our team, and we’ll be sure to pass along your kind words!
Once again, thank you for choosing M247.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards, M247
Fantastic speedy response
Fantastic speedy response, much appreciated! Thank you!
February 13, 2025
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Kerry,
Thanks for the awesome feedback! We are thrilled you had such a positive experience with M247, especially with our Network Engineer, Pavana. We are so glad to hear you appreciated the speedy response, that's what we aim for!
We will definitely pass your compliments along to Pavana. It's great to know our team is making a difference.
Please don't hesitate to contact us if you need anything else.
Best regards, M247
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