I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... See more
Company replied
Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... See more
Company replied
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... See more
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Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Cloud Storage Service
- Internet Service Provider
- Phone and Internet Service
About Convergence Group (Wireless) Networks Limited
Written by the company
M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthContact info
Turing House, Archway 5, M15 5RL, Manchester, United Kingdom
- 0808 253 6562
- sales@m247.com
- www.m247.com
4.8
Excellent
386 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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We had a seamless phone change over…
We had a seamless phone change over with the help of Craig. We were well informed all the way through and our phone arrived preconfigured meaning it was literally plug and play!
November 5, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Sam,
Thank you so much for your feedback! We are thrilled to hear about your positive experience with Craig and that he made your phone changeover seamless. It’s fantastic to know you felt well-informed throughout the process and that your phone arrived preconfigured, making it truly plug-and-play.
Your input is greatly valued, and we’ll be sure to share your kind words with Craig. He’s a true asset to our team!
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Thank you for choosing M247.
Best regards,
M247
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Great communication and service
Great communication and service today from Curtis. Kept us updated on the progress of the work that needed to be done and did a great job. Left our comms room neat and tidy - and we didn’t even experience any downtime, which meant our team could carry on working without any disruption.
November 4, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Byron,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with our Field Engineer, Curtis.
We are delighted to hear that Curtis provided excellent communication and service, keeping you updated throughout the process. It's fantastic to know he completed the work efficiently, without causing any downtime or disruption to your team’s activities.
We'll be sure to share your kind words with Curtis, he’s truly an invaluable part of our team. If there’s anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing M247.
Kind regards, M247
improved customer support
Olaoluwa Onabowale was fast to pickup my support ticket. following up with calls so I knew my request was being dealt with.
November 1, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Stephen, for your positive feedback. We appreciate you taking the time to share your experience with us. We are pleased to hear that Olaoluwa promptly addressed your Support ticket and kept you updated with follow-up calls, giving you confidence that your request was in good hands.
Your kind comments have been shared with him, and he's delighted to know his efforts were valued.
Please don’t hesitate to reach out if you need any further assistance.
Thank you for choosing M247!
Best regards, M247
Luc & Kurt were really helpful
Luc & Kurt were really helpful. Thanks guys
October 24, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Obada,
Thank you for your review! We appreciate you taking the time to share your positive experience with Luc and Kurt. It’s fantastic to hear they were so helpful!
Your kind words will be shared with them directly. At M247, we’re dedicated to providing attentive and supportive service, and feedback like yours motivates our team to continually raise the bar and deliver exceptional support.
Please don’t hesitate to reach out if there’s anything more we can assist you with.
Best regards, M247
Outstanding support from Kurt.
I would like to take the opportunity to thank Kurt very much - when he attended our office on Monday afternoon and the following Tuesday morning.
What an outstanding ambassador for your business!
A young man with the technical knowledge and patience to resolve our challenging connectivity issues, in a prompt and professional manner.
Kurt went above and beyond to offer support, answering all our concerns in layman’s terms and ensured everything was in good order prior to his departure
A HUGE THANK YOU Kurt……you’re the Best!!!
October 22, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Darren,
Thank you so much for taking the time to leave a review.
We are delighted to hear about your positive experience with Kurt. Your appreciation for his dedication and professionalism means a great deal to us. It’s fantastic to know he went above and beyond, addressing all your concerns and leaving such a strong, positive impression. With his technical expertise and patience, Kurt truly is a valued asset to our team. A huge thank you from us as well for recognising his hard work – he really is the best!
We’ll be sure to share your feedback with him. If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Thank you for choosing M247.
Best regards,
M247
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recent support experience
Over the past three months, I’ve found myself needing quick, urgent support on several occasions, especially with clients pushing for immediate resolutions. Throughout this busy period, Bilaal and Saad have been an absolute dream team! Their knowledge, willingness to help, and the exceptional efforts they put into every situation have truly made a difference.
No matter how urgent or complex the issue, they’ve always been there with fast, reliable solutions. I genuinely appreciate the dedication and expertise they’ve consistently shown, and it’s helped me navigate through a very busy support period.
Bilaal and Saad, along with the wider team, have been fantastic—keep up the great work!
October 16, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Shah,
Thank you so much for your incredible feedback and kind words about our Connect team, especially Saad and Bilaal.
We are thrilled to hear that over the past three months, Saad and Bilaal have been an absolute lifesaver for you, providing fast, reliable support whenever you needed it. Their dedication, expertise, and willingness to go the extra mile are truly commendable.
We'll be sure to pass on your kind words to Saad and Bilaal. Their hard work is truly appreciated.
Please don't hesitate to reach out if you need any further assistance.
Thank you again for choosing M247!
Best regards, M247
Curtis and Ryan turned up and got on…
Curtis and Ryan turned up and got on with the job done with no fuss.
Neat and tidy job no mess left behind.
Highly recommended
September 26, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Fergal,
Thank you for your feedback! We truly appreciate you taking the time to share your positive experience with our Field Engineers, Curtis and Ryan. We are happy to hear that they arrived promptly, completed the job efficiently, and left everything neat and tidy.
It’s wonderful to know that you highly recommend their work. Your kind words will be shared with them.
Thank you for choosing M247, and please don't hesitate to reach out if you need any further assistance.
Kind regards,
The M247
Excellent all-round service
The M247 team were excellent when dealing with our urgent request. Helena the co-ordinator, the surveying engineers (I didn’t get their names) and Curtis & Damian who did the work were all incredibly helpful and professional. The work was completed with minimal disruption. An excellent service.
September 30, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Andy,
Thank you for taking the time to share your recent experience with M247. We greatly appreciate your positive feedback!
It's wonderful to hear that our team, including Helena, Ashley, Callum, Curtis, and Damian, were so helpful and professional in addressing your request. Your kind words will be shared with the entire team.
We are delighted to know that the work was completed with minimal disruption and that you're satisfied with our service. Positive feedback like yours inspires us to continue providing exceptional support!
Thank you again for choosing M247. Please don't hesitate to contact us if you have any further questions or needs.
Best regards, M247
Friendly and efficient service
Friendly and efficient service, helpful and courteous too
September 18, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Jay,
Thank you so much for taking the time to share your positive feedback about your recent interaction with M247. We are thrilled to hear that Patrick went above and beyond to assist you. His friendly demeanour and helpfulness are a credit to our team.
We will share your comments with Patrick and thank him for his excellent work. Please don't hesitate to reach out if you need anything else.
Thanks again for choosing M247.
Best regards, M247
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Great dedication from Curtis & Ryan
We had a business radio line installed on Friday 13th Sept. Curtis & Ryan did a superb job on it, made sure we were happy with the location of the dish, cable path & neatness and also double checked it was okay to start drilling due to noise.
They also worked entirely through their lunch break from 9:30am to 5pm to get the install done for us as the other team who were supposed to do the other half of the install had been called away on another priority job.
Really appreciate the dedicated and top level of service from M247, Ryan & Curtis.
September 13, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear James,
Thank you for sharing your positive feedback about your recent experience with our Field Engineers, Curtis and Ryan.
We're happy to hear that they exceeded your expectations with the installation of your business radio line. Their attention to detail is a testament to their commitment to providing exceptional service.
We're particularly pleased that they worked diligently to ensure the installation was completed to your satisfaction.
Your kind words about M247, Ryan, and Curtis are greatly appreciated!
Positive feedback like yours motivates us to continue delivering the highest level of support to our customers. We'll be sure to share your comments with Curtis and Ryan.
Thank you again for choosing M247. Please don't hesitate to contact us if you have any further questions or needs.
Best regards, M247
Fast response
Fast response. Engineer drove 3 hours from Manchester to Hertfordshire in the evening to provide a same day fix for a failed router. Excellent service.
September 9, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Howard,
Thank you so much for taking the time to share your positive experience with our Senior Field Engineer, Lee Hibbert. We greatly appreciate your feedback!
We're delighted to hear that Lee responded promptly and went the extra mile to provide a same-day fix for the failed router. His excellent service and ability to resolve your issue quickly are truly commendable.
We've passed your feedback on to Lee, and he's thrilled to hear that his efforts were appreciated. Please don't hesitate to contact us if you need any further assistance.
Thank you again for choosing M247.
Best regards, M247
Areeb Syed at M247 was a lifesaver
Areeb Syed at M247 was a lifesaver! His prompt and efficient resolution of our main internet connection issue at Omni was truly impressive. The clear communication throughout the process ensured we were always informed and kept up-to-date. Areeb's expertise and dedication are commendable, and we're grateful for his timely assistance.
September 9, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Jamie,
Thank you so much for your positive feedback about Areeb. We're really pleased to hear that he was able to resolve your internet issue quickly and efficiently.
It's great to know that Areeb's clear communication and expertise made the process so smooth. He's a fantastic asset to our team. We have shared your feedback with him, and he’s thrilled to know that his efforts were appreciated. He looks forward to assisting you again in the future.
Please don't hesitate to contact us if you need anything else.
Thanks again, M247
M247 installed a router in my office a…
M247 installed a router in my office a month ago, after waiting for some time, i confirm that the service is excellent and i've never had any issues so far
Speed is great!
August 1, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Aleksandr,
Thank you for taking the time to share your feedback about your recent experience with M247. We value your input and are happy to hear that you're satisfied with our service.
We’re glad that our router installation has met your expectations. It's fantastic to know that you're enjoying fast and reliable speeds.
Please don't hesitate to reach out if you require any further assistance. We're always here to help.
Thank you again for choosing M247.
Best regards, M247
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Ana Maria provided exceptional support…
Ana Maria provided exceptional support during a request for remote hand to replace a failed component.
Communication was also very clear, frequent and friendly. This was a great help to keep up to date with the progress of our request.
August 28, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Andy,
Thank you for taking the time to share your feedback about your recent experience with M247. We greatly appreciate your input.
We’re delighted to hear that Ana Maria provided exceptional support during your request for remote hands to replace the failed component. Your positive comments about her clear, frequent, and friendly communication are very encouraging. It’s wonderful to know that she was so helpful in keeping you updated on the progress of your request.
We’ve shared your feedback with Ana Maria, and she’s thrilled to hear that her efforts were appreciated.
Please don’t hesitate to contact us if you need any further assistance. Thank you again for choosing M247.
Best regards,
M247
Curtis and Jordan were really helpful…
Curtis and Jordan were really helpful on understanding what the issue was and how it was fixed. They were really kind to speak to and got the job done quickly without any impact.
August 27, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Scott,
Thank you so much for taking the time to share your positive experience with Curtis and Jordan. We're truly delighted to hear that they were able to resolve your issue quickly and efficiently.
It's wonderful to know that their helpfulness, kindness, and professionalism made such a positive impression on you. We'll be sure to pass along your kind words to them.
Your feedback is invaluable to us as it motivates us to continue providing exceptional support. Thank you again for choosing M247.
Please don't hesitate to reach out if you need anything else.
Best regards,
M247
Quick response and good communication…
Quick response and good communication when extra information was required
August 23, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Dear Stephen,
Thank you for taking the time to share your recent experience with M247. We value your feedback and appreciate you choosing us.
We were pleased to hear that Ana Maria provided you with quick responses and excellent communication when you needed additional information. We've shared your positive feedback with her, and she's thrilled that her efforts were appreciated. She's looking forward to assisting you again in the future.
Please don't hesitate to contact us if you need any further help.
Best regards,
M247
Quick and professional
The guys arrived promptly and completed the work quickly. Damian and Ash were very professional, highly recommend
August 23, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Chris,
Thank you so much for taking the time to share your positive feedback about Damian and Ash. We’re delighted to hear that they were able to provide prompt, efficient, and professional service.
We'll be sure to pass along your kind words to them. Positive feedback like yours is what motivates us to continue delivering exceptional support to our customers.
Thank you again for choosing M247. Please don’t hesitate to contact us if you need anything else.
Best regards,
M247
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M247 Exceptional Customer Service
I recently requested two DDIs for a client, one in the UK and another in Germany, and the experience has been outstanding from start to finish. Shortly after placing the order, I received prompt acknowledgment from Craig in the VoIP support team. Craig guided me through every step of the process, expertly managing the journey from the initial order to the final delivery of the DDIs, which were seamlessly configured to divert calls to our client’s Irish headquarters. I highly recommend M247 for their excellent product quality, service, and customer experience, with special thanks to Craig for making the experience even better.
August 20, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Pat,
Thanks for your great feedback! We're so happy to hear that Craig provided you with a top-notch experience.
It's fantastic that you recommend M247 for our product, service, and customer support. We're thrilled to know that Craig's work made it even better.
We'll pass along your kind words to him. Please don't hesitate to reach out if you need anything.
Thanks again for choosing M247.
Best regards,
M247
Curtis installed our new office Router.
Curtis installed our new office Router.
Very professional and friendly. Also helped answer additional questions we had and raised a few more queries to his senior.
August 9, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Bruce,
Thank you so much for taking the time to share your feedback about your recent experience with M247. We really appreciate you letting us know how things went.
We’re thrilled to hear that Curtis provided such excellent service. His professionalism and friendliness are a real asset to our team. It’s great to know that he was able to address all your needs and even go the extra mile to get answers for you.
We’ll be sure to pass on your kind words to Curtis. Please don’t hesitate to reach out if you need anything else.
Thanks again for choosing M247.
Best regards,
M247
Highly recommended customer service
Very good customer service. Response was quick and issue solved within minutes.
August 19, 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Inka,
Thank you for taking the time to share your recent experience with M247. We appreciate your feedback and value your business.
We're delighted to hear that Ana Maria provided you with such exceptional customer service. Her quick response and efficient resolution of your issue are a testament to her dedication and commitment to our customers.
We'll be sure to pass along your praise to Ana Maria and the team. Positive feedback like yours is what motivates us to continue providing exceptional support.
Thank you again for choosing M247. Please don't hesitate to reach out if you need anything else.
Best regards,
M247
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