McDonald’s Reviews 

2,829
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were let down by their experience overall. Many customers frequently reported issues with product quality, noting thin, flavorless, or dry burgers, and cold, stale, or poorly prepared fries and coffee. Dissatisfaction with service was significant, citing unhelpful, rude, or ignorant staff, long waiting times, and poor restaurant cleanliness. Frequent problems with missing items or order inaccuracies further added to customer frustration. However, some customers noted positive experiences, particularly regarding staff, finding employees friendly, polite, and helpful. A few also mentioned clean restaurant environments and occasional accurate orders.

What people talk about most

Product

Users describe negative interactions with product, frequently reporting issues with incomplete orders, such... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment over food... See more

Service

Customers consistently note negative experiences with service, describing it as terrible, shocking, and below... See more

Order

Clients share negative opinions on order experiences, frequently reporting issues such as incorrect or... See more

Staff

Customers had negative experiences with staff, frequently reporting rudeness and unprofessional behavior from... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 1 out of 5 stars

Terrible service from macdonlds retail forge park Telford ordered a meal. N they put it through separately its not hard. Honestly when I questioned missing item she reply u should of looked on... See more

Rated 1 out of 5 stars

Ordered a Big Mac but burgers were super thin - not like previous big Mac’s, so won’t buy McDonald’s in future. Also continuous problem with self service machine failing to issue receipts… Bourne... See more

Rated 1 out of 5 stars

You guys should bring back the southwest salads because that was the only good thing on the menu. Your burgers are nasty skinny barely any meat It's more bread than anything. If I wanted a burger that... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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1.6

All reviews

(2,829)

598 reviews in the last 12 months

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Rated 3 out of 5 stars

Different bags at different times??

i bought two double cheese burgers and a mcchicken, and recieved a bag with my sauces the napkins and the mcchicken. Now im not mad at missing food, im just lowkey confused on why it wasnt in the same bag?? Like i work food service and i get waiting for it all to be done, but different bags at different times is lowkey kinda nuts lol

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

The new big Tasty HA HA

The new big Tasty , well the only thing Big about it is the f... cost of it , it now comes in a small bun and one spoon of lettuce , this was the only thing worth having and now its ruined , screw u macdonalds im off to burger king at £10.23 for a BT your just not worth it !!!

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Bring southwest salads

You guys should bring back the southwest salads because that was the only good thing on the menu. Your burgers are nasty skinny barely any meat It's more bread than anything. If I wanted a burger that barely tasted like meat I would just grab 2 buns and make them at home.The chicken nuggets are flavorless. No wonder you guys lose customers you guys lose them because you guys take all the seasonal items that are actually good like the popcorn chicken, the spicy chicken nuggets which actually had flavor....

December 23, 2025
Unprompted review
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Rated 3 out of 5 stars

No milk😔

They were out of milk! And I was in desperate need of coffee. I am so disappointed. But it was probably a Christmas rush… Im still upset

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

McDonalds in Noble, OK

We entered the McDonalds in Noble, OK, and it was not busy inside. The order was completed at the counter at Noon. 25 minutes later, we were still waiting. I went to the counter to get a refund and the counter person said I would have to wait for a manager. About 5 minutes later a manager came and asked what he could do for me and I explained how long I had been waiting and just wanted my money refunded. He said to hold on and left. About a minute later he returned with my order. I said I just wanted my money back and he replied, “there’s your meal” and left again. We went to a table and tried to eat the cold, greasy burger and cold fries. I did not want to get into it with the manager, so we just trashed our meal into the waist bin and left. The meal was just not worth eating or standing by to insist on a refund. I complained to the corporate phone number, and they said I must contact the restaurant manager directly. I explained this already to the person and they said this was the only option. I won’t be back.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

McDonald’s Peniston Road Sheffield I…

McDonald’s Peniston Road Sheffield I have just experienced the worst coffee in my life. The service was very good but the coffee was like baby milk. I ordered just a white coffee. Had to pour it away. Was very disappointed being going there for a few years.
It is the 22nd of December stay clear of this McDonald’s if you want coffee

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

The amount of disrespect…

I Disturbed me the most is the amount of racism that your employees have at the McDonald's in Cincinnati the east side of Cincinnati on beechmont Avenue towards Anderson township it is sick it is disgusting this poor little African-American lady stood there with her walker for I know over 30 minutes waiting to order they kept telling her the kiosk machine is behind you go order there while taking all the orders from all the white folks remind you I'm white or Caucasian also so I so gently went up to the lady and I said ma'am what are you trying to order she said honey I don't have much but all I need is a cheeseburger that'll get me by I can make that last all day so I took it upon myself to order her two cheeseburgers the lady behind the register said if I'm ordering for the lady in the rags don't bother I was appalled I took the lady out to my car took her to Applebee's where we had our lunch I will never and everybody I know will never enter another McDonald's a day of my life they need shut down they need an overhaul from the very top and that store to the very bottom.

December 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Mc shambles

Got my order wrong,then trying to deal with customer service was just a joke,cut of 3 times,and didn’t respond twice.
Classy.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

They completely changed everything from…

They completely changed everything from a few months ago, staff is super polite and very nice. Get things done. Don't argue. Food has been great. They do get overwhelmed with little staff but they get it done, Even if it might take a Little while. That's not anyone's fault. Haven't had any issues!

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Black ruksak stolen upstairs

Black ruksak stolen upstairs. Between 1700-1715 - Guy with 4 grandkids.

Eye witness says it was Lady Cleaning tables that stole it, she says no, staff refuse to review CCTV , police not interested

Seems McDonalds are aware, but do nothing

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute con!

Absolute con!
the big tasty gets released again and is now the same price but same size a a fkin cheeseburger,
What a con! Shame I can add a picture,

December 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Chocolate biscuit mcflurry

Just had a brownie McFlurry and to be honest, I was very disappointed as it had chunks of brown biscuit rather than a cake texture, how is that a brownie? Should be called a chocolate biscuit McFlurry

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would!
McDonald’s Milford Haven, Pembs, you have once again excelled yourselves.
Queue of 8 car, placed my order, eventually drove to the window to pay. No one there, sat for a few minutes and the cars in front of me had driven off so I drove to the next window only to be told they were short staffed and I’d have to drive around again to pay!! As you can imagine, that was not going to happen & I drove off.
This is the second time I’ve had an issue with this store & won’t be bothering again!

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Strict rules on kids' games.

Me and my friends are students. We were enjoying a joyful game of Uno Flip while we waited for our Mcflurry to arrive. As we were playing, a member of staff came over to us. She said "Put those cards away! That's a sign of gambling!' Bear in mind, that we were playing UNO FLIP which is suitable for children aged 7 plus! We then spent the rest of our visit being gloomy. After all, we were only trying to have a little fun! This was at the McDonalds in Carlisle town centre.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very disgusting

Very disgusting. Got some sausage burritos in marengo IL and god damn that shit WAS SO DISGUSTING. Either they are lazy POS's or they just 500+ pounds. Ong clean yo restaurant X,D

December 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered from Huddersfield town centre…

Ordered from Huddersfield town centre McDonald’s to be delivered. Food took an hour to arrive and was freezing cold and stale, not even slightly warm. As per usual no recourse or refund for below par food

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

MacDonald at causeway point the manager…

MacDonald at causeway point the manager and supervisor very rude. I ask to change the toy and the supervisor refuse. I had been to many MacDonald all staffs happily let me change toy when i request. Also once I ate in that branch the supervisor scold me for not clean the spill on the table. I thot I only need to remove the paper cup etc , didn’t know I have to clean the table. I hate to go that MacDonald but sometimes no choice if my customers request meet there. I hope they do something about it. The supervisors and managers are Malay lady and not even customer service train to talk properly . Sad

December 13, 2025
Unprompted review

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