Machine-DRO Reviews 

119
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers consistently praise the outstanding build quality of the precision tools, noting that everything arrives securely packaged and fully protected for transit. People find the online purchasing process exceptionally smooth, frequently mentioning the remarkably fast shipping times, reasonable prices, and incredibly reliable assistance provided by the helpful team. However, some reviewers were not entirely happy with occasional delivery delays or frustrating communication issues experienced with external courier services. Consumers also pointed out a few minor practical inconveniences such as missing small installation hardware parts or item descriptions that needed further clarification.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with well-engineered and... See more

Service

Consumers find service to be exceptionally satisfying, frequently highlighting helpful, informed, and... See more

Price

Reviewers highlight positive aspects of price, expressing strong satisfaction with great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always found this company dependable as they sell good quality products. The items always arrive safe and securely packaged. I have just bought an Edge Technology indicator holder off th... See more

Rated 5 out of 5 stars

It’s hard to find a company that has old fashioned customer service. After calling the customer service team , My query was dealt with immediately, I ordered... See more

Rated 5 out of 5 stars

I have had enough of ebay calipers, so decided to try a bit upmarket but not go mad. I bought a set of Machine-DRO's own brand calipers this time. The transaction was easy and the calipers arrived... See more

Rated 5 out of 5 stars

Machine DRO went above and beyond to get me back up and running again after my local DPD depot failed to deliver. Once I alerted them to my problems with the courier they immediately contacted DPD... See more


Company details

  1. Tool Store

Written by the company

At Machine DRO, we specialise in supplying an extensive range of high-quality Digital Readout (DRO) systems for machine tools and woodworking machinery. Our products include our own premium M-DRO brand, alongside trusted names such as Easson, Newall, Mitutoyo, Acu-Rite, and Wixey.With our head office and engineering facilities based in the United Kingdom, we are committed to providing the reliability and durability expected of UK manufacturing, while maintaining highly competitive pricing to meet the needs of our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

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1-star

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Hasn’t replied to negative reviews

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4.7

All reviews

(119)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Almost perfect

Use all cap screws not some hex heads
some labels on bags didn’t match instructions but all components correct easy to follow just read twice

October 13, 2025
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Rated 5 out of 5 stars

Very impressed with service.

Found what I required on their web site and ordered. Got an a fast reply accepting order. Was notified very soon that order had been delivered to carrier and a tracking number given. Order arrived in a very quick time and as described and well packaged and in good order. I was very impressed with the service as the parcel had to travel from UK to New Zealand.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Nice display that does the job.

Machine-DRO have a great range of measuring devices and had one that suited my needs perfectly. The scale is fitted to my cross slide mounted on its side which is why I wanted a remote display. It's working beautifully!
Placing an online order was easy and had the reassurance of being a known UK supplier. Delivery was prompt and the price competitive.
Overall good job!

September 29, 2025
Machine-DRO logo

Reply from Machine-DRO

Thank you for the kind feedback David, we're always pleased to hear when customers find our products suit their needs and have an easy experience when purchasing on our website. We appreciate your trust in using us as your UK supplier and we look forward to supporting you in the future! Thanks again!

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Rated 1 out of 5 stars

I don’t have it yet!

September 25, 2025
Machine-DRO logo

Reply from Machine-DRO

Hi Michael, thank you for taking the time to leave a review. We’re sorry to hear you haven’t yet received your order. Upon checking, we can confirm that delivery has been completed. We’d appreciate it if you could update your review once you’ve had the chance to use the product and reflect on your overall experience with us. Thank you again for your feedback.

Rated 5 out of 5 stars

Great seller

Great seller, fast turnaround and delivery 👌

September 1, 2025
Machine-DRO logo

Reply from Machine-DRO

Thank you for your feedback. We’re pleased you’re happy with the fast turnaround and delivery.

Rated 4 out of 5 stars

I regret buying from this lot - But they did redeem themselves.

I regret buying from this lot
Paid extra for next working day - Did not arrive
No communication from them at all just automated messages.

Update After contacting company
I contacted the company and Lauren very quickly sorted out the issue and shipped a few days later. Arrived OK and as expected. Was a bit surprised how respoinsive they where so would use again.

September 16, 2025
Unprompted review
Machine-DRO logo

Reply from Machine-DRO

Thank you for your feedback. We apologise for the initial delay and lack of communication. We’re glad Lauren was able to resolve the issue quickly and that your order arrived as expected. Your comments help us improve our service and communication for future orders.

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Rated 5 out of 5 stars

Great price

Great price, fast shipping, well packaged, very happy, thank you...

September 1, 2025
Machine-DRO logo

Reply from Machine-DRO

Thank you for your feedback. We’re glad you’re happy with the price, shipping speed, and packaging.

Rated 5 out of 5 stars

Great Customer Service

The M-DRO display I have on my lathe is a top quality product easy to use, clear and accurate. But as with anything the true test is when you have a problem, I had been using the DRO for a couple of years but never needed to use the tool library anyway the need arose and I couldn’t get it to work, it was coming up with random positions for the various tools. An email was sent and answered promptly with a couple of things to check which I did but to no avail. I was asked to return the DRO for investigation which I did. It had the software re flashed and was returned to me working perfectly. I was expecting an invoice as the DRO was out of warranty but the work and return postage to me was free of charge. Great customer service which exceeded my expectations. Thank you.

August 18, 2025
Unprompted review
Machine-DRO logo

Reply from Machine-DRO

Thank you for sharing your experience Dave. We are delighted the team could get your DRO back up and running smoothly and that the support went beyond expectations.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great products, well written guides and manuals.

August 6, 2025
Machine-DRO logo

Reply from Machine-DRO

Thank you for your review. We are glad you were satisfied with the delivery, products, and guides.

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Rated 5 out of 5 stars

Very serious

Very serious. It is the second time I buy stuff from them and all was OK

July 30, 2025
Machine-DRO logo

Reply from Machine-DRO

Thank you for your continued trust Sergiu. We are glad to hear your second purchase went smoothly and that everything met your expectations. Your loyalty is appreciated. Thanks again!

Rated 5 out of 5 stars

DRO Installation

Purchased a lathe DRO kit some time ago. It all arrived well packaged and complete with comprehensive instructions. A while later I had some accuracy issues and despite it being some time since installation, machine-DRO have been very proactive in assisting me to identify and fix the fault.

August 5, 2025
Unprompted review
Machine-DRO logo

Reply from Machine-DRO

Thank you for your feedback. We're glad your DRO kit arrived safely and that our team could help resolve the accuracy issue. We’re always here if you need further support.

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Rated 5 out of 5 stars

Digital Micrometer and dial caliper purchase

I was looking for a dial caliper and a digital micrometer, after looking on line these were the best value devices.
The delivery was prompt, on time and well packaged.
Both the dial caliper and the micrometer met all my expectations and I am very pleased with them both.
The service provided by Machine-DRO was great.

May 27, 2025
Machine-DRO logo

Reply from Machine-DRO

Thank you for your detailed review and kind feedback Simon. We're pleased to hear that you found great value in our dial calipers and digital micrometers. We appreciate your support and hope to serve you again in future.

Rated 5 out of 5 stars

Excellent customer support

Having just bought an ex display DRO from the company on eBay, I asked separately for a PDF copy of the DRO’s instruction manual. This was supplied very rapidly to me - a sign of excellent customer support!

May 27, 2025
Machine-DRO logo

Reply from Machine-DRO

Thank you for the kind review, we take pride in the level of customer service we provide, we understand the level of technical specification our products have, so we always try to provide support where we can. Thanks again!

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