Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more
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Communication was good and timing for products and delivery was as stated. Was a little disappointed with size but I didn't notice that they were smaller than I thought. Products were of good quality... See more
Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.
I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more
Company details
About Made-in-China.com
Written by the company
About Made-in-China.com
Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.
What can you get through Made-in-China.com?
* A vast selection of curated products
From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.* Customization options to meet personalized purchasing needs
Accepts processing with provided designs, samples, or materials.* Enhance your product price competitiveness
Factory-direct prices from original manufacturers ensure generous profit margins.* Bestsellers list to stay updated with the latest market trends
Get a clear view of the most in-demand products.🏆 Access The List
* Verified suppliers by third-party agencies
Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.✔️ Learn More About Audited Supplier
* Secure Transaction Service
Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.🔗 Search for products supported by the STS service.
Contact info
No. 7, Lijing Road, Jiangbei New Area, Nanjing, Jiangsu, China, 210032, Nanjing, China
- +86-25-6667 7777
- contactus@made-in-china.com
- www.made-in-china.com
🔥 Golden Sourcing Season is Live!
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order should have arrived by now
My order should have arrived by now. I spent almost an hour with customer service, and they were stuck on the fact that the order doesn't show in my portal and that they didn't do it, but I was trying to find out if my order was still going to arrive or if they were going to refund me. They said they had record of the order but kept asking me for more, order number, then they said can you prove you paid for the order which I did. If they are the ones that took payment, why would that be a question? Then they wanted proof that my account doesn't show the order, all the while they did not confirm the correct shipping number, which was wrong. They wouldn't confirm that the seller had shipped or anything. They kept mentioning how they can not remove orders from the account.
April 26, 2026
Unprompted review
Reply from Made-in-China.com
Dear Joe Erndt,
We are sorry to hear about your experience and understand your frustration regarding both the order status and the communication process.
After further verification with the supplier, we have confirmed that a replacement shipment was arranged on June 9 and the goods were loaded for shipment on June 11. We have also requested that the supplier provide you with the latest shipping updates directly.
Thank you for bringing this matter to our attention. We will continue to follow up on the delivery progress and appreciate your feedback, which helps us improve our service.
Made-in-China.com Service Team
Super easy transaction
Super easy transaction. Will purchase from again.
March 20, 2026
Unprompted review
Great Service and great feedback.
Great Service and great feedback.
Products received was good and met specifications. Suppliers responded to our RFQ in a timely manner.
June 5, 2026
Unprompted review
Do not work with Jinjiang Nilong Group Co.,Limited
I had one good experience but now I am dealing with peter.l at Jinjiang Nilong Group Co.,Limited, and they have completely stopped communicating with me. They had a design that they needed to make a slight modification (literally make hole bigger) to fit a bottle that was shipped to them. They took forever, then sent me a video of it "working" so I approved the mold. When I got the mold, I found out the changed the entire design to something that would be more expensive, that came apart after a few uses, and with a material that easily broke. No warning, just changed my design. Peter L has stopped responding to me and these delays are potentially putting me out of business!
June 3, 2026
Unprompted review
Reply from Made-in-China.com
Dear Ronnie Khalil,
We are sorry to hear about your experience and understand how frustrating it can be when communication is delayed, especially when a project is time-sensitive.
Following your feedback, we have already contacted the supplier regarding the issues raised. The supplier has informed us that the matter is currently under review and being handled. We have also urged them to maintain communication with you and provide updates on the resolution process.
We appreciate you bringing this matter to our attention and will continue following up with the supplier regarding its progress.
Made-in-China.com Service Team
First time buyer
We bought for the first time a quantity of insulated water bottles to offer as promotional gifts at an exhibition.
The quality is as we expected and the price is acceptable too.
June 2, 2026
I found a trustable supplier for my…
I found a trustable supplier for my battery cells, ordered over 200 dollars worth and got delivered with the expected product
June 1, 2026
The pads were not what I expected the…
The pads were not what I expected the quality was not up to the standard of what I needed it for
June 1, 2026
Reply from Made-in-China.com
Dear customer,
We are really sorry to hear that your shopping experience was disappointing.
We understand how frustrating it can be when a product does not meet expectations. This is not the experience we aim to deliver. We would appreciate the opportunity to better understand the issue and see how we can help or improve the situation.
If possible, please reach out to our support team with more details so we can assist you further.
https://sourcing.made-in-china.com/new/complaint/page/index.html
Thank you for sharing your feedback.
Made-in-China.com Service Team
The salesperson Leah was great
The salesperson Leah was great, very professional, helpful and kind. The Company also very great. Highly recommended.
June 1, 2026
SCAM Site
This site advertises reputable suppliers yet they still scam people?
I thought this was a legit site, obviously another scam, more money gone without a trace......
Peptides......
May 18, 2026
Unprompted review
Reply from Made-in-China.com
Dear Customer,
We are deeply concerned to hear about your experience. Made-in-China.com has a strict zero-tolerance policy towards any form of fraudulent behavior. We take allegations of scams extremely seriously and want to investigate this immediately.
Because your review does not contain any order details or contact information, we cannot currently locate your account or the supplier you mentioned.
Please submit your complaint via https://sourcing.made-in-china.com/new/complaint/page/index.html . Please provide:
Your registered email/account ID.
The order number or the supplier's name.
Any chat history or payment records.
Once we receive this information, we will immediately launch a priority investigation into this supplier. If any fraudulent activity is verified, we will take severe action against the supplier and assist you in protecting your rights.
We are waiting to hear from you and are fully committed to helping you resolve this.
The Made-in-China.com Team
Good and clever.
May 2, 2026
The people I contact were great to work…
The people I contact were great to work with and
I am very satisfied with my products.
May 1, 2026
The great order
The customers service was great,they stayed in touch with me through the whole process.I will most definitely be ordering items again... THANKS UNTIL NEXT TIME 👍
May 1, 2026
Customer Service Stopped Responding
They sent me the wrong color and then customer service stopped responding to me.
April 2, 2026
Reply from Made-in-China.com
Hello Maya,
We’re very sorry to hear that there’s an issue with your order. To help resolve it as quickly as possible, we recommend that you submit an online complaint. Our after-sales team will assist you in communicating and coordinating with the supplier to find a solution.
https://sourcing.made-in-china.com/new/complaint/page/index.html
Made-in-China.com Service Team
STS warranty is useless
STS refused to help – seller admitted defect – platform ignored its own rules
I bought a nail gun for $515 through Made-in-China's Secured Trading Service (STS). The product is defective: it stopped firing nails completely, and one battery is dead (charger shows green, battery shows empty).
The seller admitted in writing: "I was wrong and should take responsibility" and "I'm willing to take responsibility." He promised free replacement parts. Then he changed his mind, accused me of dropping the tool (no proof), and refused to cover shipping.
I asked STS for help. According to their own Terms: "Focus Global is FULLY RESPONSIBLE for handling customer complaints on behalf of the seller" including quality and after-sales disputes.
What happened next:
STS refused to process my complaint, citing a "30-day limit" that does NOT appear in their Terms. I escalated to the Trade Dispute Service team.
Their final response (April 13, 2026): "The platform did not participate... our ability to intervene is limited. We recommend that you continue to communicate with the supplier."
This directly contradicts their own Terms where they promise "FULL RESPONSIBILITY" for disputes.
Current status:
Hong Kong Consumer Council complaint filed (Case CC Web_0000296374)
Chongqing 12315 complaint filed against the supplier
Platform refuses to honor its own contractual obligations
Bottom line: STS warranty is useless. They will not help you when you need it. They promise "full responsibility" but then say "our ability is limited."
Date of experience: February 2025
Update April 14, 2026: Platform's Trade Dispute Service confirmed they will not help. Avoid Made-in-China STS at all costs.
Update April 14, 2026:
The platform's Trade Dispute Service team has now responded. They said: "the platform did not participate... our ability to intervene is limited."
This contradicts their own Terms where they promise "FULL RESPONSIBILITY for handling customer complaints."
They refuse to honor their own rules. I have filed complaints with Hong Kong Consumer Council (Case CC Web_0000296374) and Chongqing 12315.
Avoid STS. They will not protect you.
April 10, 2026
Unprompted review
Reply from Made-in-China.com
Dear Kuzma Zolotov,
We are deeply sorry for the unpleasant experience you've had with our service. To help us investigate the specific details of your order and resolve this matter as quickly as possible, please provide your contact information at your earliest convenience. We look forward to hearing from you.
Made-in-China.com Service Team
Great communication and made exactly…
Great communication and made exactly what i asked for! Great quality as well.
April 2, 2026
Excellent company
Excellent company, service, and product. These 24" balloons are strong and look beautiful once inflated. Will buy again!.
April 2, 2026
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