Years ago, Magix was initially helpful, even by phone. Nowadays, if you call, you can't get anyone on the phone. If you email them a problem, you'll get a tag saying it's being processed, but no one... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
The program instals a 'notification updater' which in my opinion is malware. It creates constant popups trying to sell me more of their products. The program itself is very user unfriendly and diffic... See more
Very disappointed. After about 15 years being a Magic customer they have blocked my account. So I can't buy anymore in the their store. Several attempts trying to contact their customer Care. But... See more
Magix are very good at sales, but Customer support does not exist beyond an automated system that leads to nowhere. As of yet I have been unable to cancel a 365 subscription for Soundforge. I shall ha... See more
I've been using Samplitude Pro X Suite since Pro X3 Suite. Currently using Pro x8 suite. Magix support has always been there to answer my questions and help me with support issues. Sometimes it took a... See more
Company replied
Hi, Magix Movie Editor Platinum is a versatile video editor, there's is so much you can do with this program. Their customer support always answers your questions and there is lots of video tuto... See more
Company replied
I sent an email to Magix just hoping they could do something for me. But I honestly thought it wasn't possible. I recently purchased a new computer but since I had downloaded Sound Forge 11 Pro some... See more
Company replied
the response to my queries was quick and concise, and also very friendly. The fact that I was able to communicate with a real person was great.
Company replied
The support on this product is phenomenally great. It is fast, specific, and helpful.
Company replied
Magix is great! Easy programs for easy money.. The programs ar friendly and smart. Thank you Magix!
Company replied
Good afternoon! I was very pleased with your support.
Company replied
All is good support: OK, answers good Good help for me Thank you
Company replied
I purchased a perpetual license for Magix Music Studio, but MAGIX has shut down the download servers. The download manager remains stuck at 0%. I have sent multiple emails and opened several support... See more
I have just paid to update Photostory and I have a very small problem which I have contacted Magix about. Problem is the support team is manned by BOTs and the request gets passed back and forth never... See more
God awful. Website was constantly down, no help, no ability to have an ssl. They canceled the entire web hosting service in the middle of an already paid for period without ample notice. It cost thous... See more
I wanted to transfer my 2 existing licences to my new PC. It needed Magix admin to change my email address to a new one. Logging the request on the website produces a ticket and notice of a 2-5 day tu... See more
Company that was long ago owned by japanese sony and now when it is bought by german trashbag deveoper company it was frozen in time with their idiots just messing up stuff and making life for editors... See more
Company replied
I bought a license for Magix Video deluxe 2023 a while back. Wishing to change PCs, no problem since the license is unlimited for 2 Seats. I can install well, but when I put my license number, I get a... See more
Their support system is a catastrophe. I had a simple registration Issue with a product (Sony Vegas Movie Studio) that Magix bought and where I now have to register at Magix. The support bot was sendi... See more
Unfortunately, this has been a very disappointing experience. I am now dealing with the same recurring issue for the third time with this product. The first time it happened, I was reasonab... See more
Their "support" is entirely unhelpful AI garbage with no meaningful resolution, I massively regret purchasing a licence from them when anything else would have been better.
With Windows 10 now discontinued, I’ve had no choice but to migrate my entire 20-year digital studio to a new computer running Windows 11. If that isn’t expensive and problematic enough... See more
[Ticket#2026022217001973] I have been waiting three weeks to unlock my software – Sony Vegas – which I cannot use because I have both a new PC and a new email address. Provided with the purchase recei... See more
Great Sony developed software, bad company that purchased it with poor email support and follow up I spent 160$ total to upgrade to Vegas pro 23 AND get the ultimate royalty free music b... See more
Company details
Information provided by various external sources
Multimedia Software zur Bearbeitung und Erstellung von Fotos, Videos und Musik - Videos schneiden, Diashows und Musik aufnehmen ist nun kein Problem mehr!
Contact info
Germany
- www.magix.com
2.2
Poor
1K reviews
Replied to 3% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service
I sent an email to Magix just hoping they could do something for me. But I honestly thought it wasn't possible. I recently purchased a new computer but since I had downloaded Sound Forge 11 Pro some years ago and since I got the download from Sony's website. I sent an email to Magix and to my surprise Ralf Hentschel contacted me almost immediately and asked me for some information to see if I had purchased it. After a couple tries the information he asked for did confirm I had purchased it. He sent me a link to download it and he gave me a code so I could activate my original purchase. Ralf was just amazing in helping me right away and being sensitive to my question and RaIf was amazing in taking care of my problem immediately and went above his normal work to help me. I would not hesitate to purchase another program from them. I couldn't recommend them more. The best customer service I have ever had.
May 5, 2025
Unprompted review
Reply from Magix
Dear Steven Massie,
Thank you very much for your detailed positive review of Magix.
We are very happy that we were able to help you.
If you need help again, we are happy to assist you at any time.
Your Magix Team
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All is good
All is good
support: OK, answers good
Good help for me
Thank you
April 24, 2025
Unprompted review
Reply from Magix
Hello Jean Frobert,
thank you for your 5 star review.
We are pleased that you are so satisfied with our service.
Your Team from Magix
Fast en very good service and advise
Fast en very good service and advise. The advise was very correct.
April 23, 2025
Unprompted review
Reply from Magix
Hello Ruud van Well,
thank you for your 5 star review.
We are pleased that you are so satisfied with our service.
Your Meagix-Team
Trashbag developer company
Company that was long ago owned by japanese sony and now when it is bought by german trashbag deveoper company it was frozen in time with their idiots just messing up stuff and making life for editors harder with all the new bugs and lags. When every online tool can remove background, they are introducing so called AI background removals just to show that they are doing something but they are actually not capable of developing notepad. Avoid at any cost and dont even think of purchasing something from these idiots. This company deserves to be burried forever
April 16, 2025
Reply from Magix
Dear Mr. Svjetlanovic,
We were able to find a technical query. Rather than providing constructive criticism and precise information about errors where our support could be helpful, you made personal attacks against our employees.
We always strive to help our customers in the best possible way. However, this also requires a certain amount of respect.
Kind regards,
Your MAGIX-Team
Magix is great!
Magix is great!
Easy programs for easy money..
The programs ar friendly and smart.
Thank you Magix!
April 13, 2025
Unprompted review
Reply from Magix
Hello Joseph,
thank you very much for your positive review of Magix.
We are pleased that you are so satisfied with our service.
If you have any further questions, please do not hesitate to contact us.
Your Magix-Team
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Magix! Great Products! Great Support!!
I've been using Samplitude Pro X Suite since Pro X3 Suite. Currently using Pro x8 suite. Magix support has always been there to answer my questions and help me with support issues. Sometimes it took a few days to respond but at least they came through. My only gripe is I'd really like Magix to pay more attention to the stability of Samplitude Pro x8 and Pro x8 suite. There seems to be lots of driver issues and instability anomalies in past versions but so far I have Pro X8 Suite running flawlessly on my system. Fingers crossed. I have Reaper too and there is no DAW IMHO that offers the rock-solid performance that Reaper offers.
March 30, 2025
Unprompted review
Reply from Magix
Hello dear samplitude user,
thank you very much for your 5 star rating.
We are pleased that you are satisfied with our Samplitude support.
We will be happy to help you again if a problem should occur.
The Magix Team
Reply from Magix
Hello Nicolò,
thank you very much for your 5 star review of Magix.
We are very pleased that you are so satisfied.
Your team from Magix.
Impossible to contact the company for a refund
I bought the latest Magix Video Movie Studio 2025 software and I have found it to be totally unusable because the interface and instructions are flawed. I was promised when I bought it that if I wanted a refund then I needed to claim within two weeks. I did that and have received no reply at all. I have emailed Six different email addresses and they've all ignored me. I cannot possibly recommend either the product or the company.
March 3, 2025
Unprompted review
Reply from Magix
Hello Glyn,
unfortunately we have not received an email from you.
Please describe your problem again in detail and send it to us at infoservice@magix.net
So that we can help you.
Many thanks -the Magix team.
Reply from Magix
Hi Addy,
We appreciate your review.
Best regards,
Your MAGIX team
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Zero technical support
I have bought and upgraded Moviestudeo Platinum three times so I consider to be a loyal customer. However since paying to upgrade to MovieStudeo 2025 the rendered video that it produces is VERY JUDDERY. So I signed in and sent a message to the technical support on 2/2/25. I received a confirmation message immediately but then NOTHING. Terrible service so my advice is to buy elsewhere.
February 2, 2025
Unprompted review
Reply from Magix
Dear MAGIX-User,
We can see in our system that your request has been received.
Unfortunately, we are currently experiencing an increased workload due to some colleagues being absent through illness.
Your request is still being processed. Please don't worry that your request has been forgotten. It is just taking a little longer than usual at the moment.
We apologise for the inconvenience.
Kind regards,
Your MAGIX-Team
Michèle sorted me out when I couldn't…
Michèle sorted me out when I couldn't activate my Vegas Pro 18 Licence. 5 star experience. Super quick response.
February 26, 2025
Unprompted review
Reply from Magix
Dear Magix-User,
thank you for your 5 star review of magix and our service.
We are very happy about it. If you have any further questions, please do not hesitate to contact us.
Your Magix-Team
Reply from Magix
Dear Magix-User,
thank you for your 5-star review of Magix.
We are pleased that you are so satisfied.
You can contact us at any time.
Your Magix Team
Super unethical Company..
Super unethical Company..
I purchased a year of Vegas 365 or whatever its called last year. I had no idea it was a reoccurring year over year subscription that automatically charges you. (I was under the impression that you pay for a year of the service and you keep the latest version of Vegas at the end of the year.)
I had no notification that renewal was coming up or any sort of heads up, when I looked at my bank statement and saw a transaction I didn't recognize, I dug a bit deeper and realized what it was. I reached out to support saying I haven't even used the service for 6 months and want my money back, as I didn't want to renew for another year.
I was told basicly, "It's not our problem, you should have read the terms and conditions closer, we wont refund you but we have canceled the subscription so you won't be changed in 2026..
Just use adobe instead. Wouldn't risk buying anything from these guys.
February 25, 2025
Unprompted review
Reply from Magix
Hello Zak Parsons,
with our subscriptions it is regulated in the way that we inform you with a yearly subscription 6 weeks before the renewal by email that your subscription will be renewed soon. During this time it is possible to cancel the subscription in time.
However, if the time period is unfortunately not used then the subscription is extended for another year and we can't cancel it.
As in your case now. We have already contacted you by email and explained the process to you.
Your team from Magix
Translated with DeepL.com (free version)
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Good but I do not know how I can come…
Good but I do not know how I can come in into my Magix account. Plesae help!
January 29, 2025
Unprompted review
Reply from Magix
Hello Tun Aung,
thank you very much for your 5 star rating to Magix.
Please contact us by email - infoservice@magix.net
Then we can help you to log in to your customer account.
Your team from Magix
Excellent product with "experienced"…
Excellent product with "experienced" features
January 10, 2025
Unprompted review
Reply from Magix
Dear Jörg Hopmann,
thank you very much for your positive review of magix.
We are very pleased that you are so satisfied with our program.
Your team from Magix
Excellent Service!
I was impressed my query was responded to so rapidly. I was also very grateful the information I was provided by your representative was extremely helpful!
January 9, 2025
Unprompted review
Reply from Magix
Dear Michael,
thank you very much for your 5 star rating for Magix.
We are very pleased that you are so satisfied with our service.
Your Magix-Team
Terrible software
Terrible software. Several times my new pc crashed because of this software. Always problems , problems and problems with this magic video de luxe . Don't buy this.
October 20, 2024
Unprompted review
Reply from Magix
Hello,
We'd like to sort things out for you as quickly as we can. Unfortunately, we can't offer direct technical assistance via this review portal, so please send us an email to infoservice@magix.net with a more detailed description of the fault.
Kind regards,
Your MAGIX-Team
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Magix osti Sony Vegas…
Magix osti Sony Vegas editointiohjelmat, muutamassa vuodessa koko Sony Vegas editointi ohjelmat oli tuhottu. enää niillä ei ole mitään virkaa.
Magix bought Sony Vegas editing software, within a few years the entire Sony Vegas editing software was destroyed. They no longer have any function.
Ei mistään löydy enää movie studio platinum 17 kaltaista editointi ohjelmaa. Joku movie studio ohjelma löytyy, mutta sillä ei ole mitään tekemistä movie studio platinum 17 kanssa. Teidän ohjelmat on kyllä Suomenkielisiä, mutta ohjelmanne on oikea sekasotkuja
There is no editing program like movie studio platinum 17 anywhere anymore. There is some movie studio program, but it has nothing to do with movie studio platinum 17. Your programs are in Finnish, but your program is a real mess.
December 27, 2024
Unprompted review
Reply from Magix
Hello,
We have adopted the Sony versions and continue to use them as VEGAS. If you miss some features, please send us more information about them. You can send your email to infoservice@magix.net.
Best regards,
Your MAGIX-Team
Usefool and clear...
November 25, 2024
Unprompted review
Reply from Magix
Hello,
We're happy you love our software and hope you enjoy using it for your projects.
Kind regards,
Your MAGIX Team
Thinking of upgrading to Vegas Pro v 22 - Beware!
I have been a loyal customer of Vegas software for over a decade, starting with Studio which I was very happy with, then one day I was tempted to upgrade to the Pro version which was 19 at the time and have had problems ever since.
On Vegas Pro 19, the rendered audio channel often added a click at the end of the clip, which I had to edit out every time. I lived with it, but was them advised that they were aware of the problem, but that this had been fixed in version 22, so invested yet again in the next version.
What a mistake!
I now don't have the click, but have a sudden blank in the audio, part way through several clips.
As if that wasn't bad enough, I now cannot input any of my videos from my Panasonic camera, with the m2ts format - it inputs tha audio, but not the video.
After many hours of editing my latest video, I went to render it onto my Blu-ray disc, and the Blu-ray option has been removed. I complained about this on the Helpdesk, and was told that the Burn Blu-ray command had been removed - thanks a bunch.
Normally when you UPgrade to a new software version, you expect to get enhanced functions, not removal of important commands or functionality.
The only option I was offered was to ask for a refund.
Customer focused Companies correct faults then issue free patches - not make you buy the next version!
Be warned.
December 17, 2024
Unprompted review
Reply from Magix
Dear Mr. Marsh,
We regret the inconvenience. The burn function has been removed because it is no longer common and is not used by most customers.
We regularly conduct surveys that have shown that customers export projects to other media or leave them directly on their computers.
Kind regards,
You MAGIX-Team
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