Magnetox Reviews 812

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Jeweler

Information provided by various external sources

Welkom bij MAGNETOX, uw nummer één bron voor alles wat te maken heeft met de kracht van helende armbanden. Wij zetten ons in om u het beste te bieden op het gebied van helende armbanden. Onze focus ligt op de helende eigenschappen, de betrouwbaarheid en natuurlijk op de best mogelijke service.


Contact info

2.8

Average

TrustScore 3 out of 5

812 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Works like a charm.

Absolutely delighted with my Magnetox purchase! This product has been a game-changer for me. The build quality is fantastic, and it works like a charm. The sleek design and functionality exceeded my expectations.

The ordering process on the Magnetox website was smooth, and the delivery was prompt. The customer service team was also very responsive and helpful when I had a question. Overall, I highly recommend Magnetox.
#HappyCustomer #MagnetoxMagic #HighlyRecommended

January 2, 2024
Rated 1 out of 5 stars

Please do not order from Magnetox

Please do not order from Magnetox, if there is an issue they will ignore all correspondence & block your email address.
If I could give this company zero stars I would, it is not the 1st time I have had issues. Previously they requested I remove my negative comment as they would make good, I removed the comment but making good never happened.
I have all previous correspondence including request to remove negative comment plus unanswered correspondence to new order to date.
I thought I would give Magnetox a second chance… big mistake!
Unfortunately I cannot explain what has happened as the issue has been handed over to be investigated.

November 26, 2023
Unprompted review
Rated 1 out of 5 stars

I was given a Magnetox bracelet by my…son

I was given a Magnetox bracelet by my son for Christmas, when it arrived and I tried it on the fastener was faulty and I couldn't close it, so I sent e mail msg. to Magnetox regarding this as I liked the bracelet and didnt want a refund I wanted it fixed. I sent no less than 5 e mails regarding this and also posted the problems I was having with the bracelet on their website on at least 2 or 3 occasions. I then decided to fill in a form which I printed from their website and posted it to the address in Netherlands which was on the returns note with all details of what the problem was. I still to date have not had one reply to any of my communications with them and I am disgusted with their customer service.

February 24, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic service quick delivery

Just received my bracelet only took 3 weeks to arrive and it’s great, I used the tool to make the adjustments and now proudly wearing it, I’m sorry that some reviews are very negative but my experience is great. Looking forward to a healthier feeling. Thank you so much

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

I would give them zero stars if I…

I would give them zero stars if I could, made an order, never received and status still says will email when order ready. Started charge back and they have unbelievabley said the product has been delivered to nominated address. They haven't even responded to emails asking where product is let alone having sent it. Do not trust this company. They just take your money and run.

September 15, 2020
Unprompted review
Magnetox logo

Reply from Magnetox

Hi Chris,

Thank you for your review. It is very annoying that you indicate that you never received your order. We're not aware of any wrongdoing. Please contact our customer service department (info@magnetox.nl).

We will solve it together with you and of course refund your money. We apologize for any inconvenience. This was really not our intention.

Kind regards
Team MAGNETOX

Advertisement
Rated 1 out of 5 stars

**** Can’t give a no star rating ****

**** Can’t give a no star rating ****
How can this company be all smiles when they treat costumers with so much contempt!!
Ordered my bracelet in May received confirmation number everything seemed ok, when I didn’t get the bracelet on due date my emails were ignored..
eventually got an email stating problems within the system which have been rectified and my bracelet has been dispatched.
But alas 4wks on still no bracelet.
**** NOW MY EMAILS HAVE BEEN BLOCKED ****

July 29, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

ZERO STARS FOR MAGNETOX

Extremely poor service from this company. I ordered a bracelet last April and nothing arrived by due date. Emails were being ignored for weeks until finally after persistent mailing and a negative review on Trustpilot (which was reported) I received a reply. Bracelet was shipped again (allegedly) once I removed the review, but no tracking number was given and yet again no bracelet was received by due date. Again emails were not replied to until I wrote yet another negative review on Trustpilot. I was offered a full refund on the condition that I remove the review. Refund was received and original review was deleted but this one stays! I have emails to back up everything. It looks like I`m not the only one with the same problems but at least I received my money back. DO NOT BUY FROM THIS COMPANY- YOU WILL NOT RECEIVE YOUR ORDER AND YOU WILL BE OUT OF POCKET.

July 21, 2020
Rated 1 out of 5 stars

Scammers!

I ordered a bracelet 3 months ago, have received nothing. After numerous emails to "Celine" she sent me a response blaming Covid and saying she would send another one. Still nothing. How do I get my money back? I paid through PayPal.
Scammers! DO NOT BUY FROM THEM.

July 16, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THESE

DO NOT BUY FROM THESE - DO NOT TRUST.
I ordered a bracelet from this company on 10 May this year and have not received the item.
They send an email saying you can track your order using the order number, but don't put the order number in the email despite taking money from my PayPal account.
I have made numerous attempts to contact them through their website and sales emails and even through Celine Hoffman who's email address is listed on the order email.
Its now the middle of July and they haven't even replied to my emails never mind sent me the item I ordered.
By the look of things on here there are many people who have been victims of the same scam.

July 13, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company - we placed an order two months ago and still have not received or head back from them after contacting them a number of times - avoid at all costs

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

Very stylish bracelet..

Have received my bracelet and am very happy. Very stylish and I'm hoping that it will help somewhat with my anxiety. Took a long time to arrive but customer service was very good and they replied quickly..highly recommended

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a men's bracelet over 7 weeks…

I ordered a men's bracelet over 7 weeks ago, to date nothing has arrived. When I contacted the company they said that it had possibly been lost in the post. Prior to this no despatch confirmation had ever been sent, no tracking number. I was advised that another item would be sent, this was over 15 days ago and still nothing. I have sent two more messages to the company both of which have been ignored, a pay pal dispute has now been opened. I would not recommend this company to anyone, poor customer service, no proof of despatch, no bracelet. To say that I am disappointed would be an understatement.

June 12, 2020
Unprompted review
Show reviews in all languages. (812 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look