Magnific Reviews 

3,004
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 482 reviews, reviewers had a great experience with this company. Customers truly love the incredibly powerful artificial intelligence tools, noting that the platform makes creative projects and image generation remarkably simple and intuitive. Many regular users find the software extremely user-friendly, mentioning it consistently delivers impressive visual results quickly for various professional needs and daily creative workflows. However, some customers also noted frustrating issues regarding their paid subscriptions, unexpected account access changes, and lost premium benefits unexpectedly. A few other people also felt that certain workflow features could be significantly faster, smoother, and completely reliable to operate without unexpected delays.

What people talk about most

User experience

People report ambiguous experiences with user_experience on the platform. Many consumers praise the interface... See more

Product

Clients share positive opinions on product, highlighting the comprehensive and easy-to-use suite of AI tools... See more

Subscription

Customers consistently note ambiguous experiences with subscription. For instance, reviewers reported paying... See more

Website

Consumers find website experiences to be mixed, as opinions on the interface and design vary widely among... See more

Artificial intelligence

Reviewers mention ambiguous feedback about artificial intelligence. Consumers praise the platform as a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

is good using the new concept with Flow-Spaces ... but they present some very slow behaviour that let the experience a little bit frustrating. Any action in Flow-Space must be more fast, like (as... See more

Company replied

Rated 5 out of 5 stars

Look no further, the best there is. Been using this for over 2 years now and they are always up-to-date with new models. As a premium user you can even try out future models! Plus their customer servi... See more

Company replied

Rated 5 out of 5 stars

Magnific is the best program for its purpose I have yet to use. I mainly utilize the program to enhance and/or colorize old family photos. Also, I colorize and enhance local historic photos. Prev... See more

Company replied

Rated 5 out of 5 stars

In this case, Magnific gives a lot of advantages on stock resources, specially in videos and photos taken which are based on a certain topic. It's a great option if you make videos or other creative p... See more

Company replied


Company details

  1. Software Company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video Editing Service
  5. Video Production Service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(3,004)

684 reviews in the last 12 months

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Rated 4 out of 5 stars

customer service

I got offer to my email to upgrade for premium for 7$ per month if i paid annually the offer still showen to my account till this moment that im writing this review
this is the code for it

JULY2026MCB

I had limit left in my account and i was welling to give it away to get this promotion but the system just renew the current plan while it was still active and have 4 month plus 24k credit

sent complaint to customer service they didnt even care to read the complaint and that was their reply

"Hello,

Thank you for your message.

I am sorry to inform you we don't have any promotion currently, please subscribe to our newsletter and you will be notified when a new promotion starts.

You can subscribe to the newsletter at your Preferences settings.

" this kind of support can fail any business im moving to higgsfield better support but way more advance platform and much better support

Case 01703511

problem solved thank for fast actions after 2nd attemp

July 27, 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Ahmed, if you share your ticket number we will review your case.

Rated 5 out of 5 stars

I used freepik since was only stock…

I used freepik since was only stock library, now it is a powerful tool as magnific, I can say that the suscription is totally worth the payment. Recomended so much!

July 27, 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for growing with us from the stock-library days to now! Hearing the subscription is totally worth it means a lot — we appreciate the recommendation. 🙌

Rated 5 out of 5 stars

Excelent quality

July 27, 2026
Unprompted review
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Reply from Magnific

Thank you! Excellent quality is exactly what we aim for — glad it delivered. 🙌

Rated 5 out of 5 stars

nice

nice ai helping alot

July 27, 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Glad the AI is making your workflow easier — that's exactly what we're here for.

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Rated 5 out of 5 stars

Great

Great , smooth performance , reliable tools and great website design and performance

July 26, 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Smooth, reliable and well-designed is exactly the bar we aim for — glad it shows. 🙌

Rated 1 out of 5 stars

Give me back my money now

Give me back my money now. Magnific finally bothered to respond to me after I posted my review below. However, their advice on the steps I need to take with PayPal before the company can supposedly return my money (which - very dubiously - require me to close the case before receiving the payment) are not possible to implement. I have been chasing Magnific for days now on how to resolve this matter. They either repeat the same advice or open another case or just avoid my emails. Give me back my money now - this is at best gross incompetence, but in view of the number of times I have chased Magnific and been ignored over these past months - it comes across increasingly as deliberate avoidance, i.e. theft. Avoid like the plague.

EDIT- response to Magnific’s message below. I am not going to share a case number in a public forum but I’ve sent yet another email to your customer service and trust you should be able to find it. The advice your staff have repeatedly given me runs entirely to PayPal’s process meaning that they cannot ‘close the dispute’ in order for you to then deign to pay my money back - and, surprise surprise, I’m stuck at an impasse where MAGNIFIC conveniently keeps a larger amount of money it should never have taken. This is shocking conduct from MAGNIFIC. I strongly counsel avoiding this company. Setting aside its theft of my money, the company burnt through my original credits because it kept ignoring instructions and then repeatedly flagged an image of silhouetted figures of a family in the distance as some kind of safeguarding concern. Awful on every level.

EDIT IN RESPONSE TO MAGNIFIC’s LATEST MESSAGE: do you really have so many open cases of this nature with people whose names are Jenny and surnames begin with S that you can’t find the countless communications from me on this matter, including the one that immediately preceded yesterday’s post? Feel free to tell me how I can supply you with the details privately if you really aren’t capable of identifying my case in this way. But please don’t proceed down the path of trying to get TrustPilot to remove my post because your own customer service reflects so poorly upon your company.

July 26, 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Jenny, please share your ticket number and we will be able to help. Jenny, you can also provide information privately, so you do not have to publicly share anything.

Rated 5 out of 5 stars

Amazing journey from the day 1

Amazing journey from the day 1. I am highly impressed with the result. I will recommend.

July 26, 2026
Unprompted review
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Reply from Magnific

Thank you so much! Amazing journeys from day 1 is what we love to hear — we appreciate the recommendation. 🚀

Rated 4 out of 5 stars

The tools are great

The tools are great. Learning them and navigating the site is challenging.

July 25, 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for the honest feedback! Glad the tools deliver — and you're right, we're working on making learning and navigation smoother. Tips like this help us improve. 🙏

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Rated 1 out of 5 stars

Their Unlimited Plan Is Not Actually Unlimited

Magnific’s “Unlimited” plan is not actually unlimited.

I paid for a plan advertised as Unlimited, but my unlimited access was later removed because my usage was supposedly “far beyond what’s sustainable” under their Fair Use Policy.

So what exactly does “Unlimited” mean here?

Magnific does not clearly state any specific generation limits before purchase. Customers are encouraged to pay for unlimited usage, but once they actually use the service actively, that access can be taken away without any transparent threshold or warning.

This feels extremely misleading. You cannot advertise a service as Unlimited and then secretly apply limits that customers are not allowed to know in advance.

Magnific, please explain:
What is the actual usage limit?
Why is it not displayed clearly on the pricing page?
Why do you continue using the word “Unlimited” if access can be restricted at any moment?

At this point, it looks like customers are being promised one thing before payment and given something completely different afterward.

July 23, 2026
Unprompted review
Rated 4 out of 5 stars

excellent tool

excellent tool, maybe the prices should be drop down a little bit to practice more :)

July 24, 2026
Unprompted review
Magnific logo

Reply from Magnific

"Thank you! Glad you love the tool — and noted on pricing, we appreciate the honest feedback as we keep improving our plans. 🙏

Rated 5 out of 5 stars

An absolute life-saver and fantastic…

An absolute life-saver and fantastic site. LOVE it.

July 24, 2026
Unprompted review
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Reply from Magnific

Thank you for such a thoughtful review! Easy, natural-looking results that save you time — that's the full package we aim for. We really appreciate the recommendation. 🙌

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Rated 5 out of 5 stars

So Realistic...Incredible

I love how realistic they are, how they capture the moment and the emotion...it never ceases to amaze me.

July 24, 2026
Unprompted review
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Reply from Magnific

"Thank you! Capturing the moment and the emotion is the hardest part — hearing it never ceases to amaze you means the world. ✨

Rated 5 out of 5 stars

Great platform

I work at a printing house, where I do DTP and graphic design all day. This site has completely changed the game for me. I search for resources every day and use AI to generate images most of the time. At the same time, I’m very aware of the platform’s extensive capabilities. Great work, guys!

July 24, 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! A daily driver for a DTP & design pro at a printing house — that's exactly the game-changer we want to be. Great work on your end too! 🙌

Rated 5 out of 5 stars

Magnific is the most robust…

Magnific is hands-down the most robust and easy to use Gen AI platform. Their support team is amazing. And they're always shipping new features and improvements.

May 24, 2026
Unprompted review
Magnific logo

Reply from Magnific

"Thank you! Robust + easy to use, an amazing support team, and constant shipping — that's the trifecta we work for every day.

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Rated 5 out of 5 stars

Indispensable platform for my projects and business

Been using Magnific, previously Freepik for several years. Indispensable for all my creative projects. Was using it primarily for the vector icons previously, but now with the Ai image generator that generates high quality images of various resolutions and aspect ratios from all top Ai models, it's a total game changer.

July 24, 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for being with us all these years! From vector icons to top AI models in every resolution — watching long-time users evolve with the platform is the best part. Here's to many more creative projects! 🚀

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