Magnific Reviews 

"Magnific is amazing! Its complete generative AI ecosystem and high-quality upscale transform any image into a cinematic masterpiece. Kudos to the team for revolutionizing visual creation and exceeding all expectations!"

This should read zero stars to accurately reflect the quality of their service and most of their customer service agents. Since being acquired by Magnific, they have been committing fraud outright and getting away with it.

From selling service with unlimited features, that are capped but never detailed as to how or when, or at what threshold, only know you will find yourself working on a professional project, with your "priority render" access being stopped and finding yourself being dropped down to the 100% failure rate server.

From there, all you will get is image and animation failures 100% of the time, where no matter how many adjustments you make to the prompt it continues to do the same thing over and over, and as you continue to try and fight with their garbage service (and Magnific throttles you down and places you on the restricted access not the Ai services like Seedream or Kling), you will suddenly find yourself shut off from their bogus "unlimited service" you were charged for, and your only remaining option is to use up all your credits to continue to be able to use your paid subscription at all.

They will not provide any aid in correcting this, or provide any type of proof or statistics to show you are somehow violating their "unfair use" policy, which was never stated upfront, and you never hear about until this happens, as if you are hogging their bandwidth while trying to get one usable image or video for your movie trailer.

Run, don't walk, away from this company!!! Read the reviews, it will happen to you!

I love it so far, very helpfull instrument to create and perform, I know for sure it will get better and better, thanks

Exceptional accuracy in AI video and image generation, great library of different types of resources like vectors , images, videos etc. Very useful for UI/UX Designers.

To one's liking

the best AI tools out there for graphic designers

I hope whoever's reading this would never purchase anything from em, I purchased a Magnific subscription through their website using my Master card. The payment was successfully deducted from my account, but the subscription was never activated

I contacted support and provided every detail they requested, including the transaction date, amount, card details, account email and payment screenshot. Since then, I have received no proper response or resolution.

It has now been almost a full day, and I’m still left without the subscription I paid for and without any confirmation of a refund and now they're not even replying

This is extremely frustrating and disappointing. I expect Magnific to either activate my subscription immediately or refund the full payment. They've Extreme Shi*ty Support and services

men I love it

Exellent ! Over my expectations!

ever ready, i like make ads images

I was a Freepik customer for nearly **eight years**, and during that time I rarely needed to contact customer support because the service simply worked. On the few occasions I did need assistance, I always received a helpful response within about 24 hours.

Unfortunately, my experience since the transition to Magnific has been the complete opposite.

Customer support has been slow, incomplete, and frustrating. I've had to contact support multiple times, including regarding emails stating that my account was suspended—even though it wasn't. Getting clear answers has been difficult, and responses often fail to address the actual questions being asked.

My biggest concern has been the credit system. My account went from **150k credits to 32k credits in a single day after creating only two videos**. I repeatedly asked for an explanation of how the credits were calculated and consumed but was unable to get an answer for an entire year, only received a report for 1 past month. As someone who used Freepik extensively for years without ever running into these kinds of issues, this was both surprising and disappointing.

The website navigation is also far less intuitive than what I had become accustomed to, making the overall experience more cumbersome.

I'm not a new user learning the platform—I used Freepik on a daily basis for years before the transition. Based on my experience so far, the move to Magnific has been a significant step backward in both customer support and user experience.

My prepaid subscription runs through February 2027, but unless there are substantial improvements in transparency, customer support, and usability, I do not plan to renew and will be looking for another provider.

I sincerely hope Magnific takes customer feedback seriously, because there is tremendous potential here. At present, however, I cannot recommend the service based on my experience.

Excellent features, my go to all in one website on the internet.

Create a very good picture

Hmm, this is a very good working tool. I love it

I got offer to my email to upgrade for premium for 7$ per month if i paid annually the offer still showen to my account till this moment that im writing this review
this is the code for it

JULY2026MCB

I had limit left in my account and i was welling to give it away to get this promotion but the system just renew the current plan while it was still active and have 4 month plus 24k credit

sent complaint to customer service they didnt even care to read the complaint and that was their reply

"Hello,

Thank you for your message.

I am sorry to inform you we don't have any promotion currently, please subscribe to our newsletter and you will be notified when a new promotion starts.

You can subscribe to the newsletter at your Preferences settings.

" this kind of support can fail any business im moving to higgsfield better support but way more advance platform and much better support

Case 01703511

problem solved thank for fast actions after 2nd attemp

I used freepik since was only stock library, now it is a powerful tool as magnific, I can say that the suscription is totally worth the payment. Recomended so much!

nice ai helping alot