Majestic Wine Reviews 

8,891
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the local store staff are exceptionally helpful, friendly, and deeply knowledgeable about the extensive wine selection. Many people also warmly appreciate the competitive pricing, free tastings, and the fantastic variety of bottles available for everyday enjoyment. Buyers frequently emphasize how easy it is to collect orders locally or arrange quick delivery services for special events. Some reviewers were not happy with delivery issues, noting that order fulfillment can occasionally cause frustration. Consumers mentioned that certain parcels arrived incomplete or faced mishandling problems with external delivery services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendly, helpful, and knowledgeable... See more

Product

Users describe positive interactions with product, consistently praising the excellent selection and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, knowledgeable, and... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and reasonable rates for... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient processes and prompt arrivals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only buy my wine from Majestics and have been doing so since 1993 when I lived in Shepherds Bush …. As well as for personal use, during that time I have run quiz nights, race nights and other such... See more

Company replied

Rated 5 out of 5 stars

Very good choice of wines, including sparkling, on special offers. I booked the 6 I wanted but then saw I would get another £10 off if I spent over £100. I, therefore, added another 2 bottles getting... See more

Company replied

Rated 5 out of 5 stars

I remember all too well a business colleague of mine in the 90s saying 'Majestic Wine is a great initiative but the only store I always come out with more than I intended to' That remains the case wi... See more

Company replied

Rated 5 out of 5 stars

We’ve been visiting the Tunbridge Wells branch for a while now and always have a pleasant experience. The manager always recognises and greets us when we walk in, which is a nice personal touch.... See more

Company replied


Company details

  1. Wine Store

Written by the company

The UK's biggest and best wine retailer offering online ordering with free delivery, award-winning service and market-leading deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,891)

1,117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited Cardiff Branch..great wines and…

Visited Cardiff Branch..great wines and some good end of bin offers. Vicky there with all her knowledge and advice. Superb!

June 30, 2026
Majestic Wine logo

Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Browsing in my local store

Nice to be able to browse in the store with a very helpful member of staff who also carried my purchases to the car. Managed to find most of the wines I was looking for. Some good offers and I also had 10% off which was welcomed.

June 30, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

The Christchurch store is A+

The Christchurch store is always week-stocked and staff are always on form! Great advice and suggestions, ready share deals and offer a welcome quick taste test on the wines of the week.

Usually recognised on entry, it’s easy and convenient to shop here, parking is easy and I’ve been helped to the car multiple times.

June 30, 2026
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Reply from Majestic Wine

Hi Carlos,

Thank you so much for taking the time to leave such a wonderful review. We are absolutely thrilled to hear that the Christchurch team is always on form and making you feel so welcome whenever you visit!

Providing great recommendations, a quick taste test, and helping you out to your car is exactly what we aim for.

We look forward to seeing you in-store again soon!

Best wishes,

Tianna

Rated 4 out of 5 stars

Lots of choice

Lots of choice . Too much to make it easy!!!

June 30, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Expert, Efficient and Friendly Staff

I recently visited the Guildford store to purchase some wine for an event. I know nothing about wine and was very grateful for the expert advice I received from Hannah. She picked all the wines I needed, and then another member of the team got them boxed up to be delivered to me on the day of my event. They were both very efficient, friendly and a pleasure to work with.

June 20, 2026
Unprompted review
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Great experience!

Been shopping at Beckenham branch for a number of years- the team in there are helpful polite knowledgeable and deliver great levels of customer service
The choice is great as are the parcel series wines- keep it up!

June 29, 2026
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Reply from Majestic Wine

Hi John,

Thank you for being such a loyal customer over the years!

We're so glad you enjoy our Beckenham team's customer service and our Parcel Series wines. We'll be sure to pass your lovely feedback onto the whole team.

We look forward to seeing you in store again soon.

Best wishes,

Tianna

Rated 5 out of 5 stars

Good to shop at Majestic Sonning

I love Majestic Sonning. Really good wines at a sensible price (better value than supermarkets). Friendly knowledgeable staff, always great with recommendations. Delivery as an option if we’re busy. Would recommend!

June 21, 2026
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Reply from Majestic Wine

Hi Simon,

Thank you so much for taking the time to leave us a review. We really appreciate your feedback!

It is wonderful to hear that you enjoy visiting our Sonning branch, not only for the great prices but for our friendly and knowledgeable staff as well. I will be sure to pass your kind words on to the team—they will be delighted to hear them.

We hope to see you in-store again soon!

Best wishes,

Tianna

Rated 5 out of 5 stars

Banbury store but it could be any store

Staff, premises, choice and value for money

June 28, 2026
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Reply from Majestic Wine

Hi Charles,

Thank you for taking the time to leave your review! We really appreciate your feedback!

We hope to see you in store again soon.

Best wishes,

Tianna

Rated 1 out of 5 stars

Just the rudest bloke ever.....

Just the rudest bloke ever..... Just one star because the selection was outstanding. Shame I didn't buy. Rude fella serving (or not serving?) on the phone

June 27, 2026
Unprompted review
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Reply from Majestic Wine

Hello Graeme, thank you for getting in touch, I'm sorry about your experience when shopping in store. Sadly, we did not receive further information via our request. Can I kindly ask, if you are able to send an email to info@majestic.co.uk with further information when this did happen. We will be happy to pass your feedback to the store in which the incident occurred. Best wishes Daniel

Rated 5 out of 5 stars

Visiting Henley on Thames

Visiting Henley on Thames. Went into the local store. Very helpful staff member David. A credit to the business.

June 24, 2026
Unprompted review
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Reply from Majestic Wine

Hello Brian, thank you for leaving your review regarding the Henley on Thames store. I've been sure to pass on the feedback to the store as this will be very much appreciated. Best wishes Daniel

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff. Always such fun going there!

June 26, 2026
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Reply from Majestic Wine

Hi, thank you for leaving your review. It's great to hear that staff have been able to provide a knowledgeable and fun experience. Best wishes Daniel

Rated 5 out of 5 stars

You stock some beautiful Italian wines…

You stock some beautiful Italian wines that my wife and I like. They are not too costly and they are some of the best wines available at your stores. You staff are very helpful, and friendly. Very well managed at Birkdale, easy to get about and very well stocked. Getting e mails that help get us a discount. Majestic is our best shop for wines and beers

June 26, 2026
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Reply from Majestic Wine

Hello Stephen, thank you for taking the time to leave your review. It's lovely to hear that you have a great experience within the Birkdale store and that the promotional offers you receive allow you to find some great wines. Best wishes Daniel

Rated 5 out of 5 stars

Excellent range of wines plus caring…

Excellent range of wines plus caring service from your store at Leatherhead . I enjoy visiting there when I need to purchase

June 16, 2026
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Reply from Majestic Wine

Hello Barry, thank you for getting in touch regarding the service you have received form the Leatherhead store. It's lovely to hear that you enjoy the visits to the store and caring service. Best wishes Daniel

Rated 5 out of 5 stars

Majestic Weybridge

The staff at Majestic in Weybridge are very helpful and knowledgeable.
If I ever don't find the wine that I'm looking for there is a suggestion of something similar that I may like ( or the staff will order it for me)
Always competitively priced for the quality. I know I'm going to enjoy.

June 24, 2026
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Reply from Majestic Wine

Hi, thank you for getting in touch and leaving your glowing review for the Weybridge teams. It's great to hear that the staff in store have always been friendly, helpful and knowledgeable to find some great wines.We hope to see you again soon. Best wishes Daniel

Rated 5 out of 5 stars

Staff always friendly and knowledgeable.

Staff always friendly and knowledgeable.

June 25, 2026
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Reply from Majestic Wine

Hello Gavin, thank you leaving your review reading your experience . It's lovely to hear that you always experience a friendly and knowledgeable service. Kindest regards. Daniel

Rated 4 out of 5 stars

You stock a great range

You stock a great range, meaning i can often find wines i have heard of but not seen on sale elsewhere from the region I am interested in/know more about.
I can also be tempted by wines from elsewhere which, as I have resolved to buy 6 or 12 bottles, I can slip an experimental couple in with those I know or think I know, thereby broadening horizons.
The price range is good too, excellent £10 bottles for everyday drinking to much more prestigious (or pretentious?) for a special occasion.
Staff are always extremely helpful, though they cannot be expected to have an intimate knowledge of every wine I've always found them to know something about almost every bottle, and their recommendations have always proved good.

June 25, 2026
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Reply from Majestic Wine

Hello Charles, thank you for leaving your review with your experience. It's great to hear that your receive extremely helpful advise to find a locate wines, and that they help to broaden your horizon on different wines. We hope to see you again soon. Best wishes Daniel

Rated 5 out of 5 stars

Pleasant and professional staff

Pleasant and professional staff. Helped select the best wines.

June 25, 2026
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Reply from Majestic Wine

Hello Gordan, thank you for taking the time to leave your review. It's great to hear that staff have always been pleasant, professional and helpful. Best wishes Daniel

Rated 5 out of 5 stars

Re Guildford store

Re Guildford store - Hannah.
I had found some wine that was a bin end that I really liked. Hannah took the trouble to source some from other branches and then deliver it. Fantastic service thank you

April 20, 2026
Unprompted review
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Reply from Majestic Wine

Hello,

Thank you for sharing your experience! We're so glad that Hannah was able to track down those bin ends and deliver them straight to you.

Fantastic service is what we always aim for, and I’ll make sure Hannah gets the recognition she deserves for looking after you so well.

Thanks for choosing Majestic, and we hope to see you again soon!

Best wishes,

Tianna

Rated 5 out of 5 stars
Majestic Wine logo

Reply from Majestic Wine

Hello,

Thank you for taking the time to leave this review.

It is great to hear that our staff are always so helpful upon your visits!

We look forward to seeing you in store again soon.

Best wishes,

Tianna

Rated 5 out of 5 stars

DARLINGTON MAJESTIC REVIEW

We have always received a really good services from the staff at Majestic in Darlington. They are helpful and knowledgeable an able to direct us to the kind of wine we prefer.

June 22, 2026
Majestic Wine logo

Reply from Majestic Wine

Hello, thank you for getting in touch and leaving your great feedback for the Darlington store.It's great to hear you always receive helpful and knowledgeable advise when shopping in store. I've been sure to pass the feedback directly to the store. Kind regards Daniel

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