Majestic Wine Reviews 

8,888
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the local store staff are exceptionally helpful, friendly, and deeply knowledgeable about the extensive wine selection. Many people also warmly appreciate the competitive pricing, free tastings, and the fantastic variety of bottles available for everyday enjoyment. Buyers frequently emphasize how easy it is to collect orders locally or arrange quick delivery services for special events. Some reviewers were not happy with delivery issues, noting that order fulfillment can occasionally cause frustration. Consumers mentioned that certain parcels arrived incomplete or faced mishandling problems with external delivery services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendly, helpful, and knowledgeable... See more

Product

Users describe positive interactions with product, consistently praising the excellent selection and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, knowledgeable, and... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and reasonable rates for... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient processes and prompt arrivals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only buy my wine from Majestics and have been doing so since 1993 when I lived in Shepherds Bush …. As well as for personal use, during that time I have run quiz nights, race nights and other such... See more

Company replied

Rated 5 out of 5 stars

Very good choice of wines, including sparkling, on special offers. I booked the 6 I wanted but then saw I would get another £10 off if I spent over £100. I, therefore, added another 2 bottles getting... See more

Company replied

Rated 5 out of 5 stars

I remember all too well a business colleague of mine in the 90s saying 'Majestic Wine is a great initiative but the only store I always come out with more than I intended to' That remains the case wi... See more

Company replied

Rated 5 out of 5 stars

We’ve been visiting the Tunbridge Wells branch for a while now and always have a pleasant experience. The manager always recognises and greets us when we walk in, which is a nice personal touch.... See more

Company replied


Company details

  1. Wine Store

Written by the company

The UK's biggest and best wine retailer offering online ordering with free delivery, award-winning service and market-leading deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

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4.6

All reviews

(8,888)

1,115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harpenden Branch has some of the most…

Harpenden Branch has some of the most fantastic, knowledgeable and friendly staff ever had the pleasure of knowing.
We humbly know Ben the manager and Tom & Dave are helpful and super friendly.
The wines are lovely, the only thing that I could suggest is that there where a few more stronger wines of 16/18% abv. If they exist lol.
Prices is reasonable and its a great aspect too try before you buy at their wine tasting evenings.

July 5, 2026
Majestic Wine logo

Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Very reliable and very nice

You always get it right and you are very helpful and friendly

June 30, 2026
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Reply from Majestic Wine

Hello Anne, thank you for getting in touch and leaving your feedback. It's lovely to hear that you always receive a friendly and helpful experience. Best wishes Daniel

Rated 5 out of 5 stars

Amazing helping staff as always

Amazing helping staff as always. Every thing one could possibly want you’ve got it !!

July 5, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Great service

Personable, knowledgeable and efficient service as ever

July 4, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 4 out of 5 stars

It’s all good except you’re tasting…

It’s all good except you’re tasting evenings where we only get one free and have to pay £20/ person, we spend on average £300 to £400 a month, it seems quite mean to charge us and others for selected tastings.

July 4, 2026
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Reply from Majestic Wine

Hello Brian, thank you leaving your review regarding tastings in stores. Rest assured, your feedback has been passed back to the teams to see how we can look into this in the future. Best wishes Daniel

Rated 5 out of 5 stars

Majestic Dundee

Great shop. Great choice of wines. Friendly helpful staff.

July 4, 2026
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Reply from Majestic Wine

Hi, thank you for taking the time to leave your review. It's great to hear that you receive friendly help with staff and that you enjoy the experience while shopping with us. Best wishes Daniel

Rated 5 out of 5 stars

Staff are always welcoming and helpful

Staff are always welcoming and helpful. It is rare that we have to ask for help,because we shop with you regularly so get to know many of them, as they get to know us and remember our preferences. Additionally, the range of wines we like is comprehensive and inclusive, making our shopping efficient and comprehensive.BTW we are exploring your own brand range...so far👍.

July 4, 2026
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Reply from Majestic Wine

Hello Alastair, thank you for getting in touch and leaving your review. It's great to hear that you have had a great experience while shopping in store and staff have been able to help to find some great wines! We hope to see you again soon. Best wishes Daniel

Rated 5 out of 5 stars

Easy parking

Easy parking, cool as in cold shop, welcoming staff, great choice and service carrying wine to the car. Pleasant and enjoyable visit and buying experience

July 4, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback. I am glad you have had such a positive experience when visiting your local store. I will make sure the feedback is passed on.

Best wishes, James

Rated 5 out of 5 stars

Great service

Great service, great choice.

July 3, 2026
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Reply from Majestic Wine

Hello,

Thank you for your kind feedback in regards to our service and products. I am glad you have had a positive experience. I will make sure the feedback is passed on.

Best wishes, James

Rated 5 out of 5 stars

The staff and the great range of wines…

The staff and the great range of wines available makes any visit a joy, and of course the keen prices

July 4, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback. I am glad you have a had a great experience when visiting your local store. I will make sure the feedback is passed on.

Best wishes, James,

Rated 5 out of 5 stars

Great staff

Friendly, helpful and knowledgeable staff, great wine selection and reasonable pricing.

July 4, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback. I am glad you had a positive experience when visiting your local store. I will make sure the feedback is passed on.

Kind Regards, James

Rated 4 out of 5 stars

I always enjoy strolling around the…

I always enjoy strolling around the various shelves choosing my wines at leisure knowing there are willing experts to help me in my choices.

July 4, 2026
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Reply from Majestic Wine

Hello,

Thank you for your kind feedback. I am glad you have had a positive experience when visiting your local Majestic. I will make sure the feedback is passed on.

Best wishes, James

Rated 5 out of 5 stars

A helpful and honest opinion

A helpful and honest opinion, not just someone trying to create another sale! You have a good new employee in your Newmarket branch, I don't know her name but she has joined you from Adnams. Your gain, Adnams loss. Thank you. Richard

July 3, 2026
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Reply from Majestic Wine

Hello,

Thank you for your Lovely feedback regarding the Newmarket branch. I will make sure the feedback is passed on.

Best wishes, James,

Rated 5 out of 5 stars

The Salisbury branch is properly run…

The Salisbury branch is properly run and Rob does an excellent job, knows his stuff, offers an opinion, is always friendly and helpful.

July 2, 2026
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Reply from Majestic Wine

Hello,

Thank you for sharing your experience with our Salisbury branch.

We are delighted to hear that you value Rob's expertise, guidance, and excellent customer service. Delivering knowledgeable and friendly support is what we strive for!

We look forward to seeing you in-store again soon!

Best wishes,

Tianna

Rated 4 out of 5 stars

Good selection of wine

Good selection of wine, excellent staff and a bonus discount voucher applied to already reasonable prices.

July 2, 2026
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Reply from Majestic Wine

Hi Chris,

Thank you so much for the fantastic review!

We're thrilled to hear you enjoyed our wine selection and had a great experience with our team.

Getting a little extra discount on top of good prices is always a win.

We hope to see you in-store again soon!

Best wishes,

Tianna

Rated 5 out of 5 stars

Majestic staff in Stirling are super helpful and friendly!

Staff friendly and helpful with recommendations and assistance to the car! Haven’t tried the wines yet so don’t know how to rate?

July 1, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 1 out of 5 stars

Nothing wrong with the company at all

Nothing wrong with the company at all, their drivers however are DANGEROUS. I just had one nearly cause a crash, they dont know how to drive safely. Area is Redhill Salfords in SurreyIf the company wants the number plate I'm happy to provide

July 1, 2026
Unprompted review
Majestic Wine logo

Reply from Majestic Wine

Hello Hannah, thank you for getting in touch, I'm sorry that you have been affected by a Majestic driver in the Redhill Salford area. We have kindly requested for further information so we can raise this further. Alternatively, if you could send this to us via the email info@majestic.co.uk we will be happy to look into a resolution. Kind regards Daniel

Rated 5 out of 5 stars

Visited Cardiff Branch..great wines and…

Visited Cardiff Branch..great wines and some good end of bin offers. Vicky there with all her knowledge and advice. Superb!

June 30, 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Browsing in my local store

Nice to be able to browse in the store with a very helpful member of staff who also carried my purchases to the car. Managed to find most of the wines I was looking for. Some good offers and I also had 10% off which was welcomed.

June 30, 2026
Majestic Wine logo

Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

The Christchurch store is A+

The Christchurch store is always week-stocked and staff are always on form! Great advice and suggestions, ready share deals and offer a welcome quick taste test on the wines of the week.

Usually recognised on entry, it’s easy and convenient to shop here, parking is easy and I’ve been helped to the car multiple times.

June 30, 2026
Majestic Wine logo

Reply from Majestic Wine

Hi Carlos,

Thank you so much for taking the time to leave such a wonderful review. We are absolutely thrilled to hear that the Christchurch team is always on form and making you feel so welcome whenever you visit!

Providing great recommendations, a quick taste test, and helping you out to your car is exactly what we aim for.

We look forward to seeing you in-store again soon!

Best wishes,

Tianna

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