I only buy my wine from Majestics and have been doing so since 1993 when I lived in Shepherds Bush …. As well as for personal use, during that time I have run quiz nights, race nights and other such... See more
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Review summary
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Reviews shaping this summary
Very good choice of wines, including sparkling, on special offers. I booked the 6 I wanted but then saw I would get another £10 off if I spent over £100. I, therefore, added another 2 bottles getting... See more
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I remember all too well a business colleague of mine in the 90s saying 'Majestic Wine is a great initiative but the only store I always come out with more than I intended to' That remains the case wi... See more
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We’ve been visiting the Tunbridge Wells branch for a while now and always have a pleasant experience. The manager always recognises and greets us when we walk in, which is a nice personal touch.... See more
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Company details
Written by the company
The UK's biggest and best wine retailer offering online ordering with free delivery, award-winning service and market-leading deals.
Contact info
United States
- www.majestic.co.uk
4.6
Excellent
9K reviews
Asks customers to review
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Great Service When Things Went Wrong
I ordered a case as a gift for a friend. The courier advised that the consignment was damaged & returned to Majestic. I immediately emailed Majestic (Saturday) & asked how they would rectify. Within 2 hours, I had a phone call from Majestic. The lady said she had already tried to arrange a replacement from the nearest store, but had missed the van. Instead, she promised the wine would be there on Monday, with an extra bottle as compensation, plus my carriage charge would be refunded. All happened, as promised. Thank you Majestic - great service.
July 16, 2026
Unprompted review
Reply from Majestic Wine
Hi,
Thank you so much for taking the time to share this! While we’re always sorry when a courier mishap happens, we’re thrilled our team was able to step up, turn things around quickly, and make sure your gift arrived safely.
Delivering great customer service is so important to us, and I’ll be sure to pass your kind words along to the team member who helped you—she’ll be delighted to hear this.
Thank you for choosing us for your gift, and we hope your friend thoroughly enjoys the wine!
Best wishes,
Tianna
Website is easy to use and staff…
Website is easy to use and staff extremely helpful when I collect
July 22, 2026
Reply from Majestic Wine
Hi Linda,
Thanks for the feedback!
We're glad ordering online was a breeze and that the team took great care of you during pickup.
We look forward to seeing you in-store again soon!
Best wishes,
Tianna
its a relaxing shopping experience
its a relaxing shopping experience
James is always on top form
July 23, 2026
Reply from Majestic Wine
Hi Simon,
Thank you for taking the time to leave your feedback, we really appreciate it!
I am pleased that the shopping experience is always great and relaxing for you.
We look forward to seeing you in-store again soon.
Best wishes,
Tianna
Consistent quality of wine.
Consistent quality of wine.
Price of wine and Champagne crazy.
Delivery extremely good.
Thanks
July 23, 2026
Reply from Majestic Wine
Hi Glen,
Thanks for the great review!
We're glad to hear you're enjoying the consistent quality of our wine selection and that delivery was spot on.
We also appreciate your feedback on pricing—we always strive to offer the best possible value for our products.
We look forward to seeing you in-store again soon!
Best wishes,
Tianna
Ordered on line which can sometimes be…
Ordered on line which can sometimes be a little cumbersome. This time okay. Usually wait to order when I get a discount offer. Local branch delivers promptly.
July 23, 2026
Reply from Majestic Wine
Hi Ian,
Thank you so much for taking the time to leave us a review!
We’re glad to hear your online ordering experience went smoothly this time around, and it’s great to know your local branch is keeping things prompt! We totally understand waiting for those discount offers, hopefully you will receive another soon.
We’re continually working to make our website even easier to navigate, so hopefully, it’s smooth sailing every time from here on out. Thanks for being a loyal customer!
Best wishes,
Tianna
Good range of wine
Good range of wine. Prices about the same as the supermarkets. They do have discounts from time to time. The delivery firm that Majestic use are not brilliant - Yodel. Yodel have left the wine outside the parcel box on the street despite instructions on opening our gate, or arrive and no longer deliver inside the house. They also mixed up orders leading to a refund. If you use their stores staff are helpful.
July 20, 2026
Reply from Majestic Wine
Hello William, we appreciate your feedback regarding our wine selection and pricing. We are truly sorry to hear about the issues you've experienced with our delivery partner, especially with incorrect deliveries and instructions not being followed. We are actively reviewing our delivery services to ensure a better experience for our customers. We are glad to know our in-store staff were helpful. Kind regards Daniel
Friendly, knowlegible and helpful staff.
Positive and knowlegible response to enquires , friendly and helpful staff go the extra mile to help the. Customer.
July 21, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.
Best Wishes, James
Sean and Steve at the Berwick-Upon-Tweed store…
Sean at the Berwick-Upon-Tweed store was incredibly helpful and professional when I went in to order my wedding wine yesterday. I have also been communicating with Steve from the store via email. Both have made the process seamless so far - thanks Sean and Steve!
July 20, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Good selection of wines at differing…
Good selection of wines at differing price points. Local team here in Stirling is great. They are very customer focused and proactive.
July 19, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Great service
Great service. Pleasant helpful delivery service and goods delivered accurately and timely. What more can you ask for?
July 21, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.
Best Wishes, James
Used twice & brilliant
Used 15 yrs ago for a celebration AND another celebration AGAIN last week.
Great advice from mark and James at the Banstead shop regarding products, Going above and beyond expectations.
Even driving to another branch in another county for a particular red wine ,which was delicious.
Thoroughly recommend the guys at Banstead. Ron & Sue
July 18, 2026
Unprompted review
Reply from Majestic Wine
Hello Ron & Sue,
Thank you for taking the time to leave your feedback, we really appreciate it!
It is wonderful to hear that you returned back to us after 15 years, for an event.
Mark and James definitely take "above and beyond" seriously—nothing stops them when there’s a great red wine on the line!
We are so happy that we could be apart of making your event a great success!
Thanks for being such fantastic customers and for recommending our Banstead team. Here’s to many more celebrations together!
Best wishes,
Tianna
Best of the Best
The manager at Reigate branch is brilliant.
so personable, knowledgeable and friendly.
It is a pleasure to shop in his store.
July 18, 2026
Reply from Majestic Wine
Hi Anthony,
Thank you for taking the time to leave your feedback, we really appreciate it!
It is great to hear that our Reigate store manager and team are always providing a great experience for you.
We look forward to seeing you in-store again soon.
Best wishes,
Tianna
Majestic Petersfield - Cheers!
Majestic Petersfield - a great store. Bright & airy, well stocked & clearly laid out. Helpful & attentive staff. I'll most definitely be back. Cheers!
July 18, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.
Best Wishes, James
Friendly knowledgeable staff
Very friendly, knowledgeable and helpful staff . Good range of wines supported by knowledgeable staff . Competitive prices
July 19, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.
Best Wishes, James
rubbish experience
Everything on your internet is terrible, including the start to this questionnaire.
I have given up trying to order online.
Your 10% etc offers never work, even your very helpful Guildford staff struggle on the phone.
If I was CEO I would sack all your techies and start again.
KISS Keep it Simple Stupid.
I am seriously considering buying my wine elsewhere.
Chris
July 18, 2026
It's the staff
Staff member offered a personal recommendation as a suitable substitute when they didn't have stock of the one I wanted; my 10% discount offer (in date) didn't work so a staff member applied it manually; there's always a treat behind the counter for our dog Rita; love the sample crisps by the till.
July 18, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Always a choice
Firstly there was a 10% code so it’s always worth taking a look to see if any of my favourites sold by Majestic are available at my Ayr store, it is my nearest store and even though they are 66 miles away I can always trust the staff, order what I want and it be delivered safely on the day they say they will. Although on this occasion there were two choices that were not available.
July 18, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with our team at Majestic Ayr. I will make sure the feedback is passed on.
Best Wishes, James
Staff in my local shop are very…
Staff in my local shop are very helpfull and know what wines I like also very knowledgable
July 15, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.
Best Wishes, James
Dorking branch
I can only review the Dorking branch as that is where I make my purchases. I have always found them helpful and responsive. A case in point: I placed an order over the Internet on Friday afternoon and it was delivered on Saturday afternoon into my garage as requested in the delivery instructions.
July 18, 2026
Reply from Majestic Wine
Hello,
Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with our team at Majestic Dorking. I will make sure the feedback is passed on.
Best Wishes, James
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