Malwarebytes Reviews 4,775

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 545 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness in protecting their devices, often highlighting its ability to block malware, viruses, and dubious websites. Many users appreciate the software's quiet operation in the background, ensuring security without impacting device performance. The user interface is frequently described as clear and well-organized, contributing to an overall positive experience. However, some people mentioned difficulties with the subscription process, particularly when renewing or trying to manage multiple protected computers. A few other people also felt that the uninstallation process was not straightforward, and some found the product's blocking of certain websites to be overly aggressive.

What people talk about most

Product

Customers had positive experiences with the product, with many reviewers consistently praising its... See more

User experience

People report ambiguous experiences with user experience, with many finding it efficient, accurate, and easy... See more

Subscription

Consumers find subscription experiences to be ambiguous, with some expressing satisfaction with their... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing satisfaction and... See more

Website

Clients share ambiguous opinions on website functionality and security. Many customers appreciate the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Malwarebytes was recommended to me by a handful of Apple tech reps, as Apple didn't have a competitive product. What I have found is cyber peace of mind as Malwarebytes blocks and kills almost all th... See more

Company replied

Rated 4 out of 5 stars

It's not a protection I am aware of in noticing it every day, but I appreciate having it, getting a report on how I've been kept safe. I think it is good value. It's not my only computer protection bu... See more

Company replied

Rated 3 out of 5 stars

The program is simple to use and seems to be doing its job well over a number of years now. Be careful when renewing your subscription, which is not so user-friendly. I wanted to reduce the nu... See more

Company replied

Rated 5 out of 5 stars

Just feel a little bit safer running malwarebytes alongside defender on my pc. Also have it on my android phone and tablet. Does not seem resource heavy in terms of affecting other applications.. but... See more


Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor
  4. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I trust MWB with my devices

I trust MWB with my devices; it is so far the best antivirus and malware app I've used (and this for years now). Plus their customer service / tech support is also excellent. I use it on our MacBook Pros and an iPhone. Highly recommended!

June 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Perfect pc companion

I have found Malwarebytes to be fair and very easy to use. I really like it running in the background without silly notices or bothersome reminders- it just works.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Keeping threats at bay

With so many threats, and new ones popping up every day, I think it is critical to have protection and coverage for a variety of issues. I was really happy that I could include my family member on my membership because he is less aware of the dangers that come with being online. Their service is fast and I have relied on them to assist me several times. I hope new products are being created by Malwarebytes to help us with all the fake AI scams that are becoming more prevelant.

June 1, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

It's a very customer-ocused, professional, and reliable company. The apps work great and offer the best security guarantees.

It's a very customer-focused, professional, and reliable company. The cost is reasonable, considering that a single subscription protects three devices. The scans are programmable and easy to understand. Subscribing to the email account helps you learn about online scams and thus protect yourself further.
The support team is very responsive and doesn't let customers go before the problem is resolved. I'm not giving it 5 stars only because the links they send you to for troubleshooting are very complicated for Macs and take a lot of time. Otherwise, I couldn't do without it.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Malwarebytes Has Protected my Electronics

Malwarebytes Has Protected my PC and via Mom's Accounts as well, WE are Very HAPPY with MALWAREBYTES Protections from Email to Downloads on our Cellphones, Tablets and PC's from Spam's, Fraud's and Malicious Websites and any other Dangerous Places. Even I am using them to Clear out my Name, Address and other Information's off the DARK WEB. I would give them the BEST Anti-Spam, ANTI-everything AWARD! 10/10 STARS

June 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service

First off, their customer service is tremendous. Secondly they keep you on top of what's happening and the latest issues that could be affecting your phone or your electronic devices. Had them for about 5 months and so far they're excellent.

June 12, 2026
Unprompted review
Rated 3 out of 5 stars

Happy with the help

I had a new chrome book found it difficult to install. But the assistant on the phone when I finally got to speak to someone was really excellent patient and helpful . She guided me through the process so I am happy with the product now

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Now I feel Safe!

Malwarebytes was recommended to me by our IT person. I've just renewed my subscription for a 3rd year!
I've shared my results with my friends, and we also added it to the computers in a church office! As a person who has been hacked in the past, I'm happy to say I feel SAFE with Malwarebytes!

June 1, 2026
Unprompted review
Rated 2 out of 5 stars

Way to many ads!!!!

Way to many ads!!!!! Too complicated to understand what is covered on how many computers. Most users don't understand all the computer stuff. Just say how much, how long is coverage, how many computers under this plan, how to easily add different computers. There may be more things I question, but I don't have the time right now to continue.

June 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Why Malwarebytes is my choice of software to protect our computers and smartphones.

Malwarebytes stands out from the rest by not just searching for Malware but also stopping direct hits from malicious sites before they can do real harm. I have used it for many years now and the yearly fee has changed very little. We also use it on each of our Samsung smartphones with a version downloaded from Google Play. That cost is also very reasonable.
I also like the monthly reports and articles of interest Malwarebytes sends to us. On malicious sites Malwarebytes shows a screen with a serious warning to encourage users to not proceed to that site,
Malwarebytes works well with Windows 11 Defender software. I am a very happy user of this program :-)

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I don't go online without Malwarebytes

I've been a Malwarebytes user for a long time, and a Premium subscriber since 2015. Malwarebytes has kept me from worry about viruses and malware on both my desktop and my laptop.

Last week, my daughter clicked a link for a website that she thought was sent to her by a friend. It was a ransomware attack, and she had the foresight to shut down her computer and disconnect the internet connection. We uploaded Malwarebytes from a usb drive, and installed it, and we were able to clear the malware and upgrade her to Premium after I added her computer to my license. Malwarebytes immediately went to work, quarantining the website and helping us to remove all traces of the malware from the computer.

I can't imagine going online without Malwarebytes working quietly and seamlessly in the background.

June 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Couldn't do without it

It protects my phones, tablet, etc and prevents all harmful malware getting through e.g. scams, nuisance calls, fraud and warns me by messages me if a site is suspect.
I couldn't do without it

June 10, 2026
Unprompted review
Rated 4 out of 5 stars

Chatbot Needs An Upgrade

Well it took a great deal of effort to get my answer. I had to learn how to navigate the process. Began with a chatbot, which I doubted could handle my question. And I was right: kept repeating and clarifying, offering evidence that was right on their product page. Come on! You should have the answer! And finally mentioned that I would purchase elsewhere if they couldn't give me the information. Bingo! They would LOVE to help me now. Regurgitated a ticket and within the next few hours gave me the answer I had sought. Now why the stonewalling? The chatbot sure understood an imminent defection when I brought up a competitor to their attention. MWB is a good product, been using it for years. Don't understand why the stubbornness, the lazy chatbot who DOES understand when MWB's bottom line is being threatened.

June 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look