Mandarin Stone Reviews 

I cannot recommend Ella at Mandarin Stone highly enough. She has been absolutely exceptional in meeting my needs and handling my order with real urgency and care. Working within a very tight timeframe, Ella truly moved heaven and earth to ensure everything arrived on time.

Her professionalism, responsiveness, and dedication to delivering outstanding service were evident throughout the entire process. Nothing was too much trouble, and she went above and beyond to make sure everything ran smoothly.

A fantastic experience from start to finish — thank you, Ella, for such incredible service! Highly recommend.

Nicole at the HO Sales team was excellent supporting me to find enough discontinued stock to complete a cloakroom project. She was so helpful and kept me updated. Thanks Nicole

Easy to calculate the number of tiles needed and order online.
Excellent collection service from Monmouth. Really lovely, polite and helpful young man.

Brilliant. Very helpful when you call them and service is great. Beautiful products.

Fantastic service and fantastic tiles! Thank you

The service in your Petersfield store was excellent. The delivery of the tiles poor. I wasn’t excepting to have to carry all of them into my home as the delivery men wouldn’t oblige. You charge a high fee for delivery. It definitely wasn’t value for money from a customer perspective.

Staff in the Cardiff store were so helpful and made the whole experience 10x better! Michelle was great and an absolute delight to work with! Also, the tiles we bought were exactly what we wanted and happened to be at a much more affordable price, compared to other brands! So impressed and will come here first in future for any house projects!

The staff in store were really friendly, without being pushy, and let us take tiles home to see the colours in situ. We bought off the website in thr end and delivery was on time and, again, really friendly.

A good value tile supplier. We went to one of the showrooms to look at the tiles after which we ordered online, which was very easy. The tiles arrived on a small pallet securely strapped down. Very happy with the whole process and would recommend.

I had a brilliant experience with Mandarin Stone from start to finish. Visiting the showroom was incredibly helpful, the team took the time to walk me through multiple tile options, explain the differences and clearly outline the costs, which made the decision process much easier.

I ended up choosing the Limoges Matt Stone Effect Porcelain for downstairs and the Basilica Troy Matt and Satin Marble Effect Porcelain for the bathroom, and I am absolutely delighted with both selections.

Nicole Williams was exceptional throughout the process. She was knowledgeable, patient and genuinely helpful at every stage. She helped me calculate the required quantities, which worked out perfectly, and arranged a smooth and efficient delivery. Her attention to detail and professionalism made the entire experience seamless. She also assisted me in finding a tiler very last minute.

I could not be more grateful to Nicole for all her assistance. I would highly recommend Mandarin Stone to anyone looking for quality tiles and outstanding customer service.

Awful communication and customer service. Many tiles arrived chipped.

The samples arrived quickly and well packed. We went with Hoxton Tuscan pink and a marble bathroom splash back. Both are stunning!

The tiles are perfect however there were at least 12 tiles damaged when I opened the packaging. I only need about half a square meter so this is not an ussue for me as I will have plenty left over, just thought you would like to know how I found the tiles.

Good customer service and exellent delivery times!

The tiles look fabulous on the wall and have received many compliments, so very glad I chose them.
Didn't really interact with any members of staff as I had seen the tile in a window, found it in the shop and taken a picture of the code.
Would definitely use again for that reason.
Although I would either under order and risk running out or order just enough. We ordered what has turned out to be over (we decided not to put an additional line in the tiling) we now have too many tiles (4 boxes) but it works out too expensive too return (unable to return to a store).
They was also no approximate time for delivery so had to wait in all day.

Great service from Chantal, even if we didn’t end up with the products we initially set out for, we were recommended some lovely alternatives that were in stock and would arrive within our tight deadlines and are so pleased with the look and quality of the tiles. Would defitnely shop with Mandarin stone again and recommend to others.

apart from a superb range of stone and porcelain, their service and delivery was excellent, order confirmed and delivered within a few days

The 5 stars is for Michelle
Great recommendations , my tiles look great
Helpful and a great personal service

Excellent product - would recommend. Delivered on time.