Mandarin Stone Reviews 

Tiles were nice and delivery was seamless, but I was hoping for slightly more hands-on customer service. I went in to the Primrose Hill shop and got to see some of the tile I was looking for in-person. The sales associate was helpful and showed me lots of tiles in the color profile I was looking for, then left me to look at them and just... Never returned. I spent about 20 minutes looking at tiles and taking some photos before heading upstairs and asking to take some samples home, and ended up placing my order myself a couple of days later.

A week after I visited, somebody emailed me and asked if I wanted a quote.

I'm particularly frustrated now, because there was all sorts of things I didn't anticipate with a tile order that I would hope the staff would have asked me about. There were several details regarding trim that I ended up working out at the last minute - and other details that the builders just ended up having to compromise around - because I was underprepared with materials like the trim.

Overall, I don't think it warrants a negative review, and the tiles they provided arrived in good shape and they look good. But make sure that you do your research and carefully consider your space, because, based on my experience, they will treat you like a pro and you may need to advocate for yourself.

Very impressed with delivery and quality of the tiles.
I guess time will tell how they fare. But I am pleased so far and would recommend.

Lovely products - a beautiful green terazzo, and green tiles for our bathroom. They sit beautifully together, and arrived on time when they said they would. Would always look at Mandarin Stone for quality products.

This is my second renovation project using Mandarin Stone products. I wanted to specifically mention Amy B from the head office for all her help with my orders for my major renovation project. Amy went above and beyond to assist me and is always patient and friendly. Amy - a huge thank you for the calm and sensible advice and flexibility. You are a superstar! Goes without saying the quality of tiles is outstanding. I highly recommend Mandarin Stone.

As a Contractor dealing we're usd to dealing with suppliers. We found Madarin very straightforward and the product is quality and priced fairly on a good lead in time

We dealt with the Tunbridge Wells store initially. The staff were very helpful and accommodating.
We had an issue with some damaged tiles and their customer service was excellent and a replacement was quickly delivered. The delivery team were equally as helpful. Would definitely use them again as this level of customer service is priceless

We have used Mandarin Stone on a number of occasions as the quality of their tiles & stone is outstanding. This time we ordered more limestone cobble stones which look stunning. Ordering is straightforward, delivery and communication is excellent. Driver called 30 mins before he arrived and delivered the pallets exactly where we needed them. Thoroughly recommended

Great tiles.
Extremely helpful staff, fast sample shipping, beautiful showrooms.
Delivery was fast, timely, but the provider is a bit meh.

We have really enjoyed working with the team at the Cheltenham store, and in particular Nicole and Poppy! They have helped us to consider the right solutions for several rooms as we have completed a full house renovation, and the choice of tiles is just stunning. The end results are fabulous and we couldn't be happier. Thank you ladies!

The delivery time was within 3 days and the tiles were exactly as described.
I'm very happy with the feel and quality of them.

Helpful service, managed the tricky access to our house with no fuss and, of course, great tiles.

The tiles were perfect well packed on the pallet no broken tiles

Fast delivery, responsive and amazing tiles. Very happy with the whole process and the result

A top class company - always with the best high-quality products.

We visited the Wilmslow store last weekend and had a vague idea on what we wanted but Mandy really helped us pinpoint exact colour schemes and texture choice that would really suit our kitchen space. Her knowledge and creativity has inspired us. Thank you for your help, you were super!

Beautiful tiles.
Very easy to use website.

Selection, purchase and delivery of tiles all went very well. Their recommended tiler completed an excellent installation. Very happy and will use MS again. Thanks to Sam in Petersfield.

Quick delivery

I brought the Corinth tumbled travertine for a large kitchen floor. We went for the Bella opus arrangement. The larger squares are cut in half and quarters to make a pattern. However, if you cut a large square into 4 quarters it takes much more space to lay them then the larger single tile.
Our builder ended up reducing the size of all the smaller tiles to get a regular grouting effect/pattern. It took him a lot of effort. The stone is lovely and the final effect is beautiful, but I would avoid this layout as being hard work.

Postage was £50 but tiles only £100. It would have been great to have more cost effective delivery options.