M&P Direct Reviews 

Absolutely first class experience.
Ordered genuine Royal Enfield touring seat at lunchtime on Weds and item delivered for free this morning.
Seat was half price in sale and available on 3 interest free payments. Doesn't get any better than that.
Item very well packed too.

I tried to buy a leg cover through the website today and when I completed the purchase it was deducted from my account and the website told me that the transaction had failed. I called the company and sent an email and so far I have not received any response.

They charged me £370 for a routine service and MOT after keeping my bike for nearly two weeks which resulted in me losing my job because it was my only transport and they didn't even bother fixing the horn! I also supplied them with my own prefered oil that they ignored and used their own which they kept! Lucky to get one star won't be going near them again.

Once again great service and value from M and P. The courier lost my parcel but Chris at MandP customer services jumped to it and I got my order next day. If only all retail outlets had the same common sense and helpfulness.

The only word I can use Is PAINFULL.For The Experience I had on the food trailer .

I've been waiting for a month for the delivery of tyres. No contact. They don't reply to emails. My MOT expired two weeks ago. I'm still waiting.
It's a shame because this isn't my first purchase from them and it's always been good.
Time to change the shop

Lee from customer services is a star.
He reolved my situation straight away with no drama whatsoever.
I will now only shop here for my spares.
Many thanks.

Very disappointed, went in today to see about purchasing a new bike. I am returning to motorbikes after a number of years and would have been purchasing not just a new bike but gear as well. I was in the store for well over 45 mins and at no point was I offered any help or assistance or even said hello too. There were staff visibly not doing much either. I work in retail and I thought the lack of customer service was shocking, especially when you have people looking to spend a lot of money.
Again this poor excuse of a company have billed me for electricity I have already paid for, their customer service team arranged a call to try and resolve the issue for today at 11 am and have not called. Shocking service, if I have to take legal action against this company I will

Ordered two shims for my gs500. They only sent one. Tried to contact them by phone which took a long time and several attempts. They could not care less. Still not received my second shim.

Do not take your motorcycle here. Cardiff store. Their incompetence caused an accident. They then just ignored all complaints. Clearly no accountability or concern for H&S. Avoid at all cost.

Hi just what to say Chris Clark does a brilliant job for M&P Direct and he look after my problem brilliant 👏

Never again! I have spent thousands with m&p since the 1980's. I dont know if they've changed ownership, but my recent experience was not good. In fact it was terrible.
They supplied a poor quality no-mark product in exchange for a well known reputable product. No offer of a return label for postage. Heavens knows I will get my refund. Lesson learnt. They've lost a loyal long standing customer.

Purchased a bike from M&P Cardiff in July 2023 and yet 1 year later still don’t have the log book.

Reason for this is simply it wasn’t notified to the DVLA so officially hadn’t been transferred to myself as new keeper.

After months and months of chasing and promised phone calls back which never happened has simply got me nowhere.

As of today the DVLA have contacted me to advise that the fee for the application of the new log book also hasn’t been paid.

Extremely frustrating and time consuming situation to be in as all I want is the log book in my name but have spent months trying to deal with something this simple.

I have bought two bikes in total from M&P and will never buy anything from them again.

As an apology my bike had been taxed by them for 6 months however that hasn’t resolved my problem which is the log book.

Now I’ve got to deal with it again and spend time dealing with it the DVLA just to get a log book in my name.

Not only do I have an issue with the log book but when purchasing the bike which was in the showroom I was told I couldn’t even test ride it before purchasing as it had no MOT & needed a tyre.

It then took weeks and weeks to even collect the bike after committing to the purchase.

It’s a shame that this is my experience but unfortunately it’s what’s happened which will mean that I will not be going back as a customer.

I really had hoped that something this simple could have been resolved much quicker than it has and have been more than reasonable and understanding.

After a hiccup when ordering a pair of tyres, I eventually got through to someone who cared. 3rd time lucky when I spoke to Chris who sorted it all out. Thank you Chris.

Where can I start , Chris C from customer service is an impeccable polite and compassionate person, he has been professional all the way through out and literally holds the values of customer service. I just wanted to write this review to show my appreciation. Thank you

I was seeking a new flip-front helmet; these guys had the colour of my choice in my size in stock but then I noticed the gloss version for half price, bingo! It arrived the day after ordering via 'standard' delivery. Very pleased indeed, highly recommended.

Restoring a Yamaha RD 350 A 1973 and was looking for a replacement throttle cable made an enquiry with M and P who sent me a picture of the cable which clearly shows two carb cables oil pump cable priced at £5.00 UK supplied postage free 5⭐️⭐️⭐️⭐️⭐️🇬🇧😊

Having an absolute nightmare with a tyre that is claimed to have been delivered but that has not. Customer service is very slow and is just dragging the whole thing out, all I want is either the tyre or a refund.

I bought a headlamp unit from these clowns, and it turns out they sold me a European spec headlamp, not UK spec, so my bike failed the MOT.
But instead of doing the decent thing and simply refunding me, they blocked me from buying anything on their website or eBay shop, and refused to communicate at all.
This was a few years ago and I am still blocked. Pathetic.

Great little coffee shop, free wifi, very friendly.