Manicaa Reviews 

633
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I bought an island extractor for R8100.00 from Manicaa in December 2022 and my order was confirmed on the 7th December 2022, I never received it nor did I get my refund worse they never responded t... See more

Rated 5 out of 5 stars

The situation on the web in South Africa is dire lately with scammers galore. Thank God for honest web sites that definitely deliver. Manicaa have built a loyal customer base from satisfied customers... See more

Company replied

Rated 1 out of 5 stars

Obviously an online scam masquerading as a legitimate vendor. Order placed Aug 2022 with delivery for Sept 2022. After numerous emails I finally got a reply quoting an ETA in the past... Since query... See more

Company replied

Rated 1 out of 5 stars

They running a scam/fraud syndicate, while collecting interest on your money. Order No: #000075473 If they don't refund me within two days a case will be opened with the police and we will get as m... See more

Company details

Information provided by various external sources

Avoid long queues, open a world of possibilities with Manicaa. Shop online and get all your products delivered to your doorstep! 💳💸 https://t.co/bm0XxszA0M


Contact info

1.6

Bad

TrustScore 1.5 out of 5

633 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(633)

1 review in the last 12 months

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Rated 1 out of 5 stars

Thieves - they steal money under the guise of selling

I ordered and paid for a VR headset for my son in Sep 2022. The only feedback I got was before I paid. After that you never hear from them even if you just begging for a refund. My order number is 76610
How are these things allowed to trade still? Such a shameful scam to rob people of their hard earned scam. Wat goes around….

September 25, 2022
Unprompted review
Rated 1 out of 5 stars

They will just steal your money

Manicaa Order: #000075453

I ordered and paid the 26/09/2022 and after not receiving the goods requested a refund on the 01/12/2022.

The only response I ever get is an apology they have escalated my query to finance and then not a word.

Don't even bother trying to call because nobody answers.

They are a bunch of thieves.

September 26, 2022
Unprompted review
Rated 1 out of 5 stars

5 months since order from Manicaa and still no item received and no promised refund - total scam

It has now been nearly 5 months since I placed my order from Manicaa and paid R3 850.00 to the company. I never received the hearing ampifiers I ordered and after numerous attempts to contact them regarding my refund and a written promise that my refund would be paid before COB on 3 October 2022, nothing has happened.

They still have my money and I received nothing. (Theft and fraud)

Manicaa Order: #000073885

Beurer HA85 Rechargeable Digital Hearing Amplifiers, 2 piece – SKU: B08FPFQB7R

Order date: 22 August 2022

Payment made on 22 August 2022 R3850

August 22, 2022
Unprompted review
Rated 1 out of 5 stars

Biggest scam ever.

Biggest scam ever.

Paid, but my order shows pending for the last 3 months.

Numerous emails have gone unanswered!

Stay away!

January 14, 2023
Unprompted review
Manicaa logo

Reply from Manicaa

Hi Johan,

We sincerely apologise for the multiple emails you have sent that have not been answered to.
Kindly take note that your order status is currently pending. This may be because you have used an incorrect reference number when making a payment.
Can you please kindly send us your proof of payment in pdf format so that we can escalate to the finance team for further assistance.

Thank you

Rated 1 out of 5 stars

SCAM BEWARE

Order Number #000073678 I placed my order on th 18 August 2022 , after many calls the order is out of stock and in November i was advised i will be refunded i should send my details. Till today 13 January 2022 no refund no communication unable to get hold of anyone and no reply to emails. Do not order from Manicaa.com. THEY WILL STEAL YOUR MONEY. COMPLETE SCAM OF A SITE AND NEEDS TO BE SHUT DOWN.

August 18, 2022
Unprompted review
Rated 1 out of 5 stars

Why is this company still allowed to operate!?

Briar
On 15 September 2022 I odred and paid for a comode. Order#000074672.
I was told they were out of stock, much communication later and still no refund. I looked at the reviews today and see many shoppers having the same experience as myself. Wish I had read the reviews first... will always do that now.
What to do? I have paid a lot of money! Puts one off online banking.

September 14, 2022
Unprompted review
Rated 1 out of 5 stars

I almost ordered an item from Manicaa

I almost ordered an item from Manicaa, but had a niggling feeling that I should check them out, and did so.
Both Trustpilot and HelloPeter rated them very poorly.
In the meantime Manicaa were pestering me to complete my order with them.
I told them what I had found and why I did not order from them. They made no attempt to explain or counter these bad reports, which to me seems like an acceptance of how they operate and are viewed.
I ordered from elsewhere so I will never know how bad or good they may have been.
Better safe than sorry!

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

Manicaa scam

I want to give Manicaa a negative or zero rating. I have ordered stuff in September 2022 - up to today 10 January 2023 no reply on emails, no answer on calls. I I haven't received my order! What a huge scam!!!

January 9, 2023
Unprompted review
Manicaa logo

Reply from Manicaa

Good morning,

My apologies for your order being delayed, we sincerely apologise for the lack of communication. We will contact you when your order is dispatched.

Regards
Chandrea

Rated 1 out of 5 stars

Thieves

Thieves, thieves, thieves no other words for them.

Don't know why google don't block there site so they can stop steeling from people.

You order then they don't have stock and also don't get your money back.

January 12, 2022
Unprompted review
Manicaa logo

Reply from Manicaa

Good morning,

Our apologies for the item being out of stock. Could you send your order number so that we can resolve this matter.

Regards
Chandrea

Rated 1 out of 5 stars

STOP! DO NOT BUY FROM THEM - STILL!!!

Ordered and paid some wrap on 14 Oct 2022. Still waiting and repeated status requests just gets automated response and nothing after that. Phone is also not answered. DO NOT deal with these people. WORST service ever.

Got a reply on 12 Jan with excuses but no ETA! It is now 13 March and still no communication/product/refund!!!

October 14, 2022
Unprompted review
Manicaa logo

Reply from Manicaa

Good morning,

We apologise for the waiting period for your parcel, we will contact you as soon as your parcel is being dispatched.

Regards
Chandrea

Rated 1 out of 5 stars

Service is very poor

Service is very poor, I ordered beach towel hooded poncho and took more than 6 months before they send a wrong item. I got 2 things that looks like elbow or knee support. I informed them that the item was wrong and in 3 days git a reply that they have booked a return. They collected the following day and 7 days later they delivered the exact incorrect items again. If I email I get the message that a support representative will be reviewing your request and will send you a personal response.(usually within 48 hours). Which not happened, I am still waiting reply after 4 emails and 6 months later. I won't order anything from them again.

July 14, 2022
Unprompted review
Manicaa logo

Reply from Manicaa

Good morning,

Our apologies for the wrong item being sent twice. We do sincerely apologise for the late response and lack of communication. We will contact you when your order is being dispatched.

Regards
Chandrea

Rated 1 out of 5 stars

Thanks for reaching us! ​ We sincerely apologise that your refund is still outstanding. I have escalated your query to finance for urgent processing. However, it seems to be

received the following email 5 december 2022 but still NO REFUND

EMAIL FROM MANICAA
Hi

Thank you for your response,

Banking details have been received and forwarded to the accounts team for processing.
You will receive a separate email providing you with proof of the refund.

Thank you.

Customer Support
Manicaa.com
On Mon, 5 Dec at 8:10 AM ,

EMAIL TO MANICAA
please refund order 000070907 - date 7 sept 2022 not received - amount R15

September 7, 2022
Unprompted review
Manicaa logo

Reply from Manicaa

Good morning,

We are sorry to hear that you haven't received your refund as yet. Please allow us to look into this matter and will get back to you with an update of your refund as soon as possible.

Regards
Chandrea

Rated 1 out of 5 stars

Refund only after negative review

Only after my negative review ("Stay away from this company") I have been refunded for an out of stock product after numerous e-mails and a 6 month waiting period.

June 21, 2022
Unprompted review
Manicaa logo

Reply from Manicaa

Good morning,

My apologies for the waiting period, our stock does come from the United Kingdom. Our warehouse is based there, a refund will be attended to we will investigate the matter further. Could I have your order number.

Regards
Chandrea

Rated 1 out of 5 stars

They running a scam/fraud syndicate

They running a scam/fraud syndicate, while collecting interest on your money.
Order No: #000075473
If they don't refund me within two days a case will be opened with the police and we will get as many people who they scammed into this to tally the total amount to get them behind bars for the rest of their lives.
All information of IP, hosting, addresses have been backtracked and traced before hand. Once we make a case with the police to get the number registered, private investigators will be used since the locally police are useless.

September 25, 2022
Unprompted review
Rated 2 out of 5 stars

I'm at my wits end with this company

I'm at my wits end with this company. I placed an order in August 2022. They short-delivered on the order in October. I was then promised delivery (which kept being postponed) the week of the 12th December. They don't answer any of their phone numbers and any emails get an automated response. They've been paid in full and it would seem it's money down the drain.

Update: 12th January 2023...they have refunded the amount for the outstanding items!!!

December 21, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE ANYTHING FROM THIS…

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!
There are MANY online Warnings about this company Manicaa, but being a person who likes to afford people the benefit of the doubt before I make an honest observation I purchased a gavel online from this company MONTHS ago. To Date, I have yet to receive my gavel or my refund. The common thread with almost every negative review for this company is that after you place your order and they confirm your order, you will wait for ages without anything being delivered. After much frustration, you would naturally want a refund and they will even go so far as to ask for your bank details to refund you, but like your products purchased you will also not see any refund. They are SCAMMERS! Be Warned!

May 29, 2022
Unprompted review
Rated 1 out of 5 stars

A scam

A scam - do not use this website. Order ID: #000072057 placed in July-2022. Never arrived with no response to many emails, etc

July 13, 2022
Unprompted review
Rated 1 out of 5 stars

Empyt promises, scammers lets shut them down

Empyt promises
Can Google please take down this shop they are scamming our hard earned money. I requested a refund I was told it will take 14/21 days which have long passed but still nothing. Good people let's meet together and file a law suit for these people to be shut down forever.

November 27, 2022
Unprompted review
Rated 1 out of 5 stars

I paid for my order on 19 October 2022

I paid for my order on 19 October 2022. Received email from Manicaa that it will be delivered during week of 14 November 2022. Still waiting and today is 13 December. Made several attempts via email to complain. Just the normal response of having to wait for 48 hours. Surely they cannot count hours. They probably use a year calendar to count hours with!

December 12, 2022
Unprompted review

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