Mann's Music Reviews 

1,507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping times, noting that orders arrive securely packaged and in perfect condition. Consumers highlight the exceptional value, finding unbeatable prices across a wide range of musical instruments and accessories. People also appreciate the helpful staff and smooth communication throughout the entire purchasing process. However, some people mentioned experiencing occasional challenges with deliveries or receiving items that needed attention. A few reviewers noted instances involving minor product defects, missing components, or courier delays that required sorting out. Fortunately, support teams quickly resolved these concerns to ensure customer satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing great satisfaction with their musical... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistently fast and prompt shipping... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times and helpful... See more

Price

Clients share positive opinions on price, noting that products are consistently offered at very competitive... See more

Quality

Customers had positive experiences with quality, noting that instruments arrive in immaculate condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently purchased a new guitar from Mann's. I was contacted soon afterwards to confirm the delivery. Item was delivered via DHL, following a problem caused by the courier, Darcey was quick to resolv... See more

Rated 5 out of 5 stars

After doing quite a bit of research and reading a lot of reviews, I had more or less decided which model ukulele I wanted. I admit that I had never heard of Mann's Music, but a quick search showed tha... See more

Rated 5 out of 5 stars

Excellent customer service. I bought an acoustic guitar but then got really ill before I could unpack it and try it out. I recovered just a few days after the return date had expired. When I played th... See more

Rated 5 out of 5 stars

John Mann's products are know for their high quality. The reputation is correct. I feel that people should know how great their service is. Well, it's exceptional from every perspective. Great... See more


Company details

  1. Music Store

Information provided by various external sources

Over the last 160 years we have retailed virtually all musical products from Wireless Sets and Gramophones before the first world war for around 10 guineas, vertical and overstrung pianos for between 30 and 40 guineas in the twenties, Pathescope home cinema movie cameras in the fifties for £6:15:0. We now sell over 15,000 stock lines, from reeds and strings, to brass and woodwind, a huge stock of printed music, both electric and acoustic guitars and electronic and acoustic pianos. Indeed it could be said there are few music shops in the UK with such a large and diverse stock. We have been offering the best prices on the top products to the general public since 1854; we are a family run business that has been operating for 160 years. Unlike our competitors we do not offer a price promise, because we have done your homework for you. You can choose products from this online catalogue, knowing that you are getting the best possible price in the market place today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,507)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Service

Bought a Faith Venus Eclipse guitar from this company. Arrived promptly in beautiful polished condition. Set up spot on. Playable straight away. Great price. More than happy!

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

GOOD SERVICE

WHEN SEARCHING THE INTERNET FOR GIGBAGS RECENTLY, I CAME ACROSS MANNS WHO WERE ADVERTISING SOME EXCELLENT HEAVY DUTY ONES BY FENDER FOR ROUGHLY A THIRD OFF THEIR FULL PRICE SO I ORDERED TWO. A PARCEL FROM MANNS ARRIVED THE FOLLOWING DAY ( IMPRESSIVE ) BUT DISAPPOINTINGLY CONTAINED ONLY ONE GIGBAG. MY BANK STATEMENT SHOWED I HAD BEEN CHARGED FOR TWO SO I CALLED MANNS SUPPORT LINE AND WAS DEALT WITH BY A VERY CHARMING AND HELPFUL LADY ( THANKS ISOBEL !) WHO SEEMED GENUINELY CONCERNED FOR THE ERROR AND QUICKLY ESTABLISHED THAT THERE HAD ONLY BEEN ONE ITEM LEFT IN STOCK AND NO MORE WOULD BE AVAILABLE SO A REFUND WOULD BE MADE. THIS ARRIVED VERY PROMPTLY SO I WAS VERY HAPPY WITH MANNS SERVICE AND VERY IMPRESSED WITH THE QUALITY OF THE GIGBAG BUT UNABLE TO FIND THE SAME MODEL AT SUCH A GOOD DISCOUNT ELSEWHERE.

September 1, 2024
Unprompted review
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Rated 5 out of 5 stars

First Time Buying From Mann's

I hadn't come across Mann's Music before I was looking for a Yamaha APXT2 ¾ size guitar. They beat everyone else on price and had the finish I wanted, Dark Red Sunburst. Quick dispatch and delivery even though I ordered it on a Bank Holiday with very reasonable delivery cost. Lovely guitar although the action is a tad high for my preference but I'll fix that when I next renew the strings. Mann's will be at the top of my list when I next go gear shopping!

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service throughout

Superb service and great, knowledgeable staff. I had personal attention from Tim Mann who was just so helpful. If you're thinking of buying a digital keyboard DON'T GO ANYWHERE ELSE. You won't find better service....anywhere !!!!

September 1, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly professional shop.

Competitive prices.The delivery company DHL were three working days late with the delivery .After one day's delay I phoned Mann's Music who were sympathetic and helpful, getting in touch with DHL. I wouldn't hesitate though to use Mann's Music again.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Superb family business

I bought a Yamaha APXT2 Black 3/4 Size Travel Electro Acoustic Guitar & Case from this company.
I was impressed with the way they beat all other companies that I researched on price (including Amazon). The delivery was spot on in terms of the predicted time and low cost.
The guitar was very well set up and stays in tune.
Overall, I was pleased I chose Mann’s to buy this guitar and would recommend them without reservation.

August 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Mann's

Excellent service from Mann's - bought a Fender amp through them back in Dec, developed a fault and they arranged collection, repair and return without any complication whatsoever. A pleasure to deal with and I would not hesitate from buying through them again.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

First time buying from these guys

First time buying from these guys. ( plus most expensive guitar I've ever purchased- don't tell the wife! ) Delivered 3 days later. Superb product/service etc etc. Cant find fault in any aspect of what they do. Excellent

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

New guitar

I bought my Jim Dandy acoustic guitar at a very reasonable price and it arrived on time with a decent setup. It can be improved but overall I was very pleased with it. Manns Music offer good bargains.

August 27, 2024
Unprompted review
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Rated 4 out of 5 stars

Great shop good communication

Great shop good communication. Bought a LAG guitar. Very interesting product with lots of possibilities.
Only blot on the order was the courier, paid for a Saturday delivery that did not happen a bit awkward eventually arranged to pick it up

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fast ordering and communication

Fast ordering and communication. Knowledgeable helpful staff and excellent after sales support. Previous visits in person have been positive and the experience matched by their online store. Well deserved 5 star rating.

July 25, 2024

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