Manulife Reviews 

One of your employees gave me false information. I called the same morning I had my physiotherapy appointment. The employee said I still have coverage as I had asked. Then days later you guys tell me my coverage expired that same day and refuse to reimburse me. Your employee should have never said I was covered. I tried to complain but you guys still refused me. People will hear my story online. One star review for me. Trash company.

Asked TWICE for my billing statement so I could see the detail and total amount deducted from my account. On April 13 was told it would be sent to me in 7-10 days. NEVER RECEIVED IT! Called back after 14 days, and was told again I would receive an email within 24 hours. NEVER RECEIVED THAT EITHER! They did however deduct my health care premium without providing detail to back it up. THEY ARE RELIABLE ONLY FOR DEDUCTING THEIR PREMIUMS AND FOR NOT KEEPING THEIR PROMISES. HORRIBLE TO DEAL WITH.

Never have I ever dealt with a worse company. The only thing they are consistent with is messing up on health and dental claims. I have to “babysit” them with every single claim that I submit because many many many times the claim is not paid. And no, they do not contact you to resolve the issue. You have to catch their misses, and call in, and wait and wait and wait for them to review the claim and find out what went wrong. And honestly, every time you talk to someone, even if it is MANY TIMES on the same claims, the reason for their failures is always different. No one seems to know what is going on there. I wouldn’t recommend Manulife to my worst enemy!

I have never had to deal with such an incompetent company; both on the group benefits front, and on the retirement investment front.

I have never had ANY significant action from them that didn't require weeks/months of calls, escalation (to the principals), and even had to involve the Ombudsman for Banking Services and Investments (OBSI) in order to get this company to do nothing other than what is ALREADY IN THEIR POLICY. I have since moved any/all investments away from their incompetence, and am in discussions with our senior management team to drop Manulife all together and go with a much more reputable company.

We really ought to be able to give this company ZERO stars...

This is the worst insurance company in North America
Dishonest , prolonging paying for the claims that customers already have coverage
I can’t find the way to address my disappointment and frustrations
Waiting long time to be connected and connoting is always very poor which add even more frustrations and always find myself begging got my money that I payed already for the different services upfront
Worst company EVER

As a dental admin, they are the worst!!! They refuse to answer the phone and when they do they don't seem to understand what is going on and put you on hold for the simplest tasks for a long time. They lose claims more than any other insurance company and pay the wrong provider/pay under the wrong patient weekly. Often they answer the phone and there is no one there! Something fishy is going on at Manulife and they need to stop doing any business!

Extremely in competent staff. They totally screwed up covering Ozempic for 3 straight months. Had 2 supervisors intervened and still no results. Terrible communication. Had to fill out a renewal form and got a message that there eas an error on the form. Would have been nice if they eould say what the error was. Spent at least 6 hours on the phone with clueless staff. Too bad I have to give one star to these fools. Too bad I can't give 0 stars

If no stars could be an option that's what I would rather of picked, Manulife doesn't provide proper information and makes you provide repetitive information (which you required to pay at nearly EVERY doctors office) just for them to give you the run around for proper information, what's the point of having insurance if you have to pay all that.

Prior to that, the withdrawal request I requested with my investment firm Frontier Invest Corp came into my account. A nice customer support as well. They have helped me grow financially. I recommend!

Worst customer service I've ever experienced, I have received very different information by the different agents I've talked to and because of it I've lost over 100$. Please never go with Manuvie.

When you pay for the policy, everything is smooth and happy. When you are getting your money back after 5 years of investing, you need to sign a lot of paperwork and deal with their incompetent customer service. It’s as if they do not want to give your money back.

Talk with several people since the 6th of March 2026 about coverage for upper denture. First time talked with agent and was told yes I have coverage and to submit an estimate which dentist did. Was rejected because no coverage. Talk with other agents and they all said yes you have coverage. Dentist called and was told yes I havecoverage but used it three years ago which is not true in anyway. Talked with supervisor March 17 2026 and was told she would call me back March 18 2026. I called back on April 10th 2026 and ask to speak with her and she said it was her fault because she did not put it in her calendar. Also on the April 10 2026 the agent again told me the answer was pretty simple,"yes you have denture coverage". Been wait three weeks for a call back. She didn't call back as promised. During this time I have had a broken front tooth waiting to be replaced. Depending on who I spoke with I am either approved or not approved. To this day I still don't know if I am approved or not approved. Advice would be stay away from this company. Bad bad experience. 1 star is to high.

When they set up my mortgage they deliberately stopped the auto withdrawal 15 months early so they could take the payments from my line of credit thus charging me much higher interest. I was never informed of any of this and when I finally found out about it they offered no correction whatsoever. These people are nothing but thieves,

Edit: I want to update this review. I have had contact with one of their representatives and they have made things right. There was a misunderstanding from the getgo and I'm glad to see them respond in this positive manner

Horrible experience with these guys. Had to keep resending documents to them. They wouldn't email me back, or call within 24-48 hours like they said they would. Kept me on the hook for 3 months.

My dad passed away in 2013, and he was the plan member for group benefits through Manulife. Mom was 78 when Dad passed and had been submitting claims before Dad's death. They have admitted she (and I, trying to assist her) has received lousy service, and they made several mistakes. Their remedy is to say sorry and they've taken action so that what we've encountered won't happen to others. They are willing to consider bending the rules when it comes to paying legitimate claims, but they 'cannot guarantee that they will'. This is just a few of what they've done wrong:
- Customer service told us repeatedly that survivors are entitled to receive a benefit booklet and cannot submit claims online - they've since corrected themselves
- On three separate occasions, customer service took information I gave them to update her address. On each attempt, the customer service person would confirm 'it's done' and a year later when I'd call on a new matter they told me the address had not been updated. No one ever contacted us to say the change didn't go through - that has made getting mail impossible.
- Mom had submitted claims before dad's death and they were paid. The first claims she submitted after his death were denied - they told her that the plan had been cancelled. What did happen was that they made an error when converting mom to be the plan holder.
- Mom stopped sending claims for healthcare expenses but for whatever reason her dentist was able to process claims (paid to them) after they were initially declined. Manulife's position is that because Mom knew the dental claims were being paid, she should have know that the health benefit would be paid as well. That's a lousy bit of ducking responsibility. So now, she has 12 years worth of expenses that should have been covered and Manulife is doing their best to duck this responsibility. Note that these claims don't amount to anything more that say $500/year
- Mom doesn't have much vision left and she can no longer put her eye drops in herself. The nursing staff at her retirement home's medical office does this for her. Manulife says that someone of lesser skill can do this so they won't pay. Ontario Health at Home won't let their PSW's administer eye drops, but Manulife knows better (or so they say).
- Calling customer service is a nightmare. The front-line folks are off-shore and they aren't too bad actually - they just have no authority. I was told to be patient on an issue and when they said the back office will look after it 'soon', I asked for a date. I was put on hold and the back office told the off-shore customer service to tell me to go away. When you escalate to the complaints dept, you get an email signed by someone but no contact info. Eventually someone calls that's been assigned to your case and they write you a lovely email - again, there is no way to reply - the email is blocked, it shows as salesforce.com but there is a phone number. When you call it, you're given 3 options - if you know the extension # (which you aren't given) you can enter it. If you do have it, know that the extension is a vmail box and you can't actually reach them. You can also push a # to have someone help you and that too goes into a voicemail box. The third option take you back out to customer service. Once you do connect with a person assigned to your case they can call you, you can't call them but you can send them an email as long as it's a reply to one they have sent. (How did they make all this up?)
I'm now working with a 'senior' complaints officer and while she is quite professional it's clear she has no authority, so all you get are non-guaranteed promises and a non-transparent dialogue.
I have more, but I need a nap now.

It is surprising that they never claimed their title here and acknowledged the negative comments.
The advertising on the TV clearly say that they cover medication for allergies but we are paying a lot every month and they refused to cover the allergy medication, this is outraging to see they cannot afford to lose $40 when the coverage is not that cheap. They should be sued for false representation.

Hi,

I wanted an Orthotics sole for my wife and they made our life so difficult to claim. Initially Manulife wanted Dr's note, then the payment receipt and now the sole measurement. They are such a crooked company and are there only for the Premiums. When it is time for them to pay, manulife makes it so difficult to claim. Most of the Dentists, service providers do not process Manulife Insurance. The worst.

My wife and I just came back from our vacation. On the return trip our luggage was damaged. Before leaving we purchased Manulife travel insurance as well as baggage insurance. Open returning home we put in a claim and got nothing but a run around. They may print it on paper but do not believe what they are saying. We have used this company for a number of years but this is the last . I suggest to anyone traveling to find a different company then Manulife. They will take your money with no problem but do not try to put a claim in . They are crooks .

I wish i can give -1 reviews
All I can say that they are money grabbers and worst customer service

I’m extremely disappointed with my mom’s experience dealing with Manulife.

She has paid into her benefits for years through her employer, and after my dad passed away a few months ago, she applied for short-term disability. Anyone can understand that going back to work immediately after something that devastating isn’t realistic.

Her claim was denied due to “insufficient evidence,” even though she provided handwritten notes from her doctor, her employer, and a counsellor. She was also told by a Manulife representative to seek counselling, which she did — attending multiple sessions with a grief counsellor — but those visits weren’t even covered because it wasn’t with a psychologist.

Despite following their guidance and providing supporting documentation, she was still denied and is now forced to go through an appeal process during an already incredibly difficult time.

This experience has been extremely frustrating. Based on this, I would not choose to go through Manulife in the future.

My family has had their health benefits for over 30 years. We submitted a claim for my elderly father for homecare 6 months ago and followed all policy procedures and limits. The only previous claims submitted have been for very small amounts(physiotherapy, dental).This company will avoid paying claims at all cost. I have called 8 times and sent numerous emails. Each time you call you receive a different person who responds “ I’m not sure why this happened and I will get back to you.” They do not get back to you and when you email they have responded about 1 week later with we will look into this. They have even emailed back requesting confirmation of my father’s name who is the listed insured and they have all the paper work including doctors form. They grasps at straws to avoid payment. They eventually deposited about 25% of what they owe us without any explanation as to why the full amount was not paid. They will also not refund the annual premium which was charged on my father’s credit card 5 months before the renewal date. My father was in this business for many years himself and has a very good understanding of the process. Unfortunately we have had to put this in the hands of our lawyer as this appears to be a fraudulent company.