Maplin Reviews 

1,264
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note how simple it is to navigate the digital platform and place their orders smoothly without any trouble. Many people also note that the items arrive securely packaged, matching their descriptions precisely and functioning reliably right out of the box. However, some people mentioned experiencing frustrating delivery delays, tracking discrepancies, or having parcels mistakenly sent to completely incorrect residential addresses. Additionally, a few consumers noted receiving completely different products than advertised and faced unhelpful customer service responses when seeking professional assistance or refunds.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Consumers find product to be positive, highlighting sturdy quality and items arriving just as described.... See more

Order

Clients share satisfaction regarding the order process, highlighting that items are easy to purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched on website easily and placed order without problem. The package of two items was delivered within the time frame expected and as it was tracked, I could easily follow its progress. The item... See more

Rated 5 out of 5 stars

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... See more

Rated 5 out of 5 stars

I can't believe how quickly and well packaged this arrived. Will def shop at Maplin again, and I got a Blue light discount.

Rated 5 out of 5 stars

Excellent service. We've lost Maplin from the high street but pleased to see them still on line. The item exactly as described, promptly delivered. Would use Maplin again and recommend.


Company details

  1. Electronics Store

Written by the company

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,264)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I never write reviews but I feel I must…

I never write reviews but I feel I must ! Maplin you a have been fantastic company only , I ordered a car which came with out the fixers to the wheels
They responded super quick and have sent me a whole new car ! Without any problems! Can’t believe the service will most definitely be buying again from you great service 🥰

January 16, 2024
Unprompted review
Rated 1 out of 5 stars

MA14098

Order number : MA14098
I didn’t receive my order it says it was delivered to my neighbor i asked him he received nothing
And you are not responding to my emails

January 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Top notch

Very good service, quick and efficient. Item brought as a birthday gift

December 30, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Damaged packaging and missing items

I received my order on time. The inner packaging was damaged, as in the box containing the batteries was damaged and taped up with clear and brown tape. Outer packaging was not damaged. Also, and more importantly most of the batteries were missing! I think I’ve been sent used batteries. Hopefully someone at maplin will sort this out. First time this has happened with a Maplin order.

December 14, 2023
Unprompted review
Maplin logo

Reply from Maplin

Hi Tariq,

Thanks for your review, I am aware you're already in contact with our help team who will be doing what they can to resolve this for you. I just want to assure you that the batteries you received aren't returned units or used, the stock was brand new and only just arrived from our manufacturer a short time before.

Thanks
James

Advertisement
Rated 3 out of 5 stars

Normally everything is ok but this last…

Normally everything is ok but this last order of AA alkaline batteries are poor quality. They don't last very long and some have started to leak. This may be a one off but really disappointed at this time of year

December 9, 2023
Unprompted review
Maplin logo

Reply from Maplin

Hi Brian,

I've made a request for more information from you, or you can contact our help team at help@maplin.co.uk.

We'd love to help you get a resolution to this, and would be interested to hear what has happened to these batteries as its an issue we've not heard of before.

Thanks
Maplin Customer Service

Advertisement
Rated 5 out of 5 stars

Dry easy to navigate the website and…

Dry easy to navigate the website and select what I require.
Very intuitive to select and purchase what I want and place the order.
ESU to follow payment and shipping options and many ways to pay.
Shipping fees and time from order to delivery was within a few days .

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

Poor postage standards

Bought some batteries, they were so badly packaged that the bag they posted them in tore cause it wasn’t designed for the weight. The postie tried to salvage the parcel by wrapping it up himself but half of the batteries were lost beforehand. Absolute garbage. Not heard anything back from Maplin about this. Packaging heavy batteries in a thin bag is hardly a good idea when you’re posting them out to customers.

Update: Maplin were very quick to respond to this review and ask for proof, however I’ve not heard anything from them personally about this. Shame they want to protect their brand over Customer satisfaction.

Don’t believe their reply they’ve already emailed me regarding the order number I sent them.

December 7, 2023
Unprompted review
Maplin logo

Reply from Maplin

Hi Mr Berry,

Thanks for your review, I'm sorry that you've had this issue. We'd love to resolve this, and that's why we asked for more information but I can't seem to find any order with the information you've provided. Please could you contact our support team who will be able to get a resolution for you.

help@maplin.co.uk

Thanks
Maplin Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look