Maplin Reviews 

1,264
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note how simple it is to navigate the digital platform and place their orders smoothly without any trouble. Many people also note that the items arrive securely packaged, matching their descriptions precisely and functioning reliably right out of the box. However, some people mentioned experiencing frustrating delivery delays, tracking discrepancies, or having parcels mistakenly sent to completely incorrect residential addresses. Additionally, a few consumers noted receiving completely different products than advertised and faced unhelpful customer service responses when seeking professional assistance or refunds.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Consumers find product to be positive, highlighting sturdy quality and items arriving just as described.... See more

Order

Clients share satisfaction regarding the order process, highlighting that items are easy to purchase and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched on website easily and placed order without problem. The package of two items was delivered within the time frame expected and as it was tracked, I could easily follow its progress. The item... See more

Rated 5 out of 5 stars

My son is camping for the weekend the site has no electric so I ordered a torch radio and charger device this is ideal no more batteries running out also his mobile phone to keep in touch with u... See more

Rated 5 out of 5 stars

I can't believe how quickly and well packaged this arrived. Will def shop at Maplin again, and I got a Blue light discount.

Rated 5 out of 5 stars

Excellent service. We've lost Maplin from the high street but pleased to see them still on line. The item exactly as described, promptly delivered. Would use Maplin again and recommend.


Company details

  1. Electronics Store

Written by the company

Maplin Electronics LTD (June 1976 - June 2018) - Provided us with a legacy that we are truly proud to benefit from. Whilst the reviews before this period do not represent us as a company, we shall certainly make note so that we may learn and deliver the best customer service that is humanly possible. Maplin Online (January 2019 - Present) At Maplin we believe passionately in a world where connecting people with brilliant technology enriches lives. We exist to bring those ideas to you, even if you’re not an expert. From voice-controlled light bulbs, to Esports and Raspberry Pi, we’ve got you covered. We are always testing and relentlessly improving to get that bit better every day. from free delivery, to listening to your product feedback and best deals! Visit www.maplin.co.uk today!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,264)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Batteries

Item as described. Fast delivery. Was kept informed of every delivery stage. I have always bought this product from Maplin.

December 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent issue resolution

Had an issue with one of the products not working properly and I was deeply impressed at how effectively the problem was resolved with the same member of staff communicating throughout via email. So impressed. Would definitely buy from Maplin again.

October 20, 2023
Unprompted review
Rated 4 out of 5 stars

Great customer service

My first product that came was unfortunately faulty, but they sorted this very quickly and sent a replacement which works perfectly. Steve from the properav care team was brilliant

November 1, 2023
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Rated 1 out of 5 stars

Bought a tv bracket

Bought a tv bracket, unfortunately it wasn’t quite right…that wasn’t the problem. The return process was very painful….several emails back and forth contradicting information re return process….eventually 6 emails later I had to send photos of the bracket …very bizarre! And then 2 emails later received a return label!
Sadly won’t be using the website to purchase again !

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very easy to use website

Very easy to use website. User friendly ordering service, I ordered some DJ lighting and was pleasantly surprised when my product arrived quicker than estimated, which was a pleasant surprise. About to order another now. #MA9462

October 6, 2023
Unprompted review
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Rated 1 out of 5 stars

BUYER BEWARE!!

BUYER BEWARE!!! I recently bought a sit/stand laptop stand, but when it arrived the measurements weren’t right for the space. I had only taken one part out of the box, so I carefully repacked this and it was good as new.

Then I looked into the returns process. Unlike most online retailers this is a manual process. I emailed to request a return and the first piece of bad news was the huge deduction of around £20! Very unusual, but I guess that’s on me for not reading the small print.

Next up is a back and forth of emails asking for photos of the item, the box etc. This for something worth less than £100!

Finally a courier was booked, but when he turned up he said he wasn’t there to pick up furniture. We ended up giving him another parcel as a result and Maplin did nothing to track this down, so we are £50 out of pocket thanks to their choice of clueless courier (again partially our error, but Maplin took no interest in helping find the lost parcel).

Finally a week after it was eventually collected, still no refund.

I buy a lot online and I’ve never known such a painful or costly returns process. Needless to say I will not be buying from them again.

August 25, 2023
Unprompted review
Maplin logo

Reply from Maplin

Hi Ursula,

Thanks for your review, I'm sorry that this has left you so frustrated, and I appreciate that our returns process may not be as slick as the likes of Amazon, this is something we have taken on board and are looking into steps that could resolve this, but our returns policy can be found on our help centre, along with the link to request a return, eliminating the need to email us initially and offering a more streamlined process than was used in this case.

I'm also sorry for any confusionbut to confirm, the parcel that was incorrectly handed to the courier was never lost, it arrived with us as intended, and has already been sent back to you, just as we'd said would happen previously.

Finally, I would like to apologise for any poor communication on our part, the refund is only processed once the item is returned back to us and has been assessed, and as the item hadn't arrived back with us at the time of your review, we were not able to refund it yet. This is all stated in our returns policy.
There also seems to be a breakdown in communication regarding the return deductions, as you should be receiving a full refund minus the delivery fee and return shipping cost, which should total significantly less than a £20 deduction.

I hope this explanation helps, and if you require any more help with your order, please don't hesitate to follow up on our email chain.

Thanks
James

Rated 5 out of 5 stars

What I wanted when I wanted it.

The item was something I couldn't find anywhere else, delivered within the promised time frame. Great to see that you still have the web service still running after my local store closed.

August 3, 2023
Unprompted review

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