I bought 3 fish that I'd been struggling to source through my local shops. All 3 arrived in great condition, stunning fish which have settled into my tank. I love in a rural area and so was a little w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... See more
Company replied
Great service and price. Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during t... See more
Company replied
I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and he... See more
Company replied
Company details
Information provided by various external sources
At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.
Contact info
Buttershaw Lane , BD6 2DD, Bradford, United Kingdom
- 01874 416425
- info@marine-world.co.uk
- www.marine-world.co.uk
4.4
Excellent
473 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good first experience.
A good first experience.
Happy with the products provided and the timeframe in which they came.
December 12, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for the positive feedback! We’re really glad to hear your first experience went well and that you were happy with both the products and the delivery timeframe. If you ever need anything else, we’re here to help!
Advertisement
"Paul" is rude and condescending.
"Paul" is rude and condescending.
This is my third or fourth order from this company, and the service was always excellent--until it wasn't. I ordered live invertebrates, some in one bag arrived alive, and two that were in a separate bag were dead. I called the number on the box, as instructed, and "Paul" immediately threw up "terms and conditions" about an order that arrived today and I suppose shipped today as well, claiming that because I hadn't opened it within one hour of its arrival, any claim I would have was null and void. That's not what bothered me--the items weren't that expensive--what I cannot abide is the way he spoke to me and the obnoxious, defensive behavior illustrative of a very bad customer-service attitude. I am a science teacher with two master's degrees and 40 years of marine aquarium experience--it's not my first rodeo; however, this guy was so defensive and disingenuous over the phone that I was thoroughly disgusted. He obviously cares nothing about customer service or the fact that something may have gone wrong with shipping or his livestock (the water was cold, despite there being a heat pack in the box that was still warm). I've never been spoken to in such an impatient, defensive manner over a simple matter of dead shrimp. It was so unnecessary. Despite the positive past experiences with this company, I can't see myself ever doing business with "Paul" again. I am very dissatisfied, and I believe he should evaluate how he speaks to his customers, including former customers.
November 20, 2025
Reply from Marine World Aquatics
Thank you for your feedback. We are genuinely sorry to hear that your recent experience left you dissatisfied. However, we also want to clarify the sequence of events to ensure accuracy and transparency.
Your order was delivered at approximately 1:40 pm, and we did not receive your call until around 6:30 pm about five hours later. When I asked about the time gap and the condition of the items during that period, the conversation you became very tense, and it was difficult to explain our DOA terms and conditions, which all customers agree to at the time of purchase. I also requested photos so that we could properly assess the issue, but it was challenging to continue because I was repeatedly spoken over.
I understand that you are a teacher, and I respect your profession; however, I felt the manner in which I was addressed was disrespectful, and no staff member should be spoken to that way. I acknowledge that I reacted, and I regret if my tone came across as unprofessional, but respectful communication must go both ways. We are here to help never to be mistreated.
I have worked very hard to turn my passion for this hobby into a business, and I always aim to provide the best livestock and prices possible. It was disappointing to see multiple negative reviews posted about the same order, which felt excessive and harmful, especially in my 26 years of experience.
Our DOA policy is in place to protect both the customer and the business. As stated in our terms, we must be notified within timeframe of delivery, and photos must be provided within four hours so that we can investigate and resolve any issues promptly.
But it was very challenging when you shouting at me down phone about you are teacher and you don’t get home till 6.30pm, and refusing to send photo evidence are hands tied.
We appreciate your previous orders and your support, and we truly regret that this situation escalated the way it did.
Ordered 5 strawberry crabs
Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature and all came near enough frozen (DOA) contacted customer support same day. Got a response the day after saying if I would have dealt with the situation better I might have got a refund.
Told me they have some problems with parcels being left in vans overnight. That’s great when it’s freezing overnight.
No sorry nothing, just I should have dealt with it better.
November 23, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for sharing your experience. We’re genuinely sorry to hear about the issues with your order. Receiving livestock DOA especially after a long wait is understandably disappointing. The delay occurred because these crabs are extremely rare, with no other UK outlets currently stocking them. We had exclusive availability, and customers were informed that new stock arrives only every 2–3 weeks depending on our suppliers.
Your first two crabs arrived quickly and in perfect condition, which is exactly how the process should work. We understand your frustration regarding the delay and the condition of the remaining three. We ship live animals year-round, but always subject to weather conditions, as their safety is our priority. We recently began using a new courier, and we suspect that parcels may have been loaded the night before and left outside a concern we are currently investigating with the courier as a matter of urgency.
However, temperatures on the day and evening of delivery were not at freezing levels, and the screenshot you sent showing –3°C was taken from your vehicle the day after the crabs were delivered. We also requested the required DOA evidence in line with our Terms & Conditions, which was not fully provided.
All our livestock is packed with the highest level of care, regardless of cost. Each shipment is sent in a 3-ply cardboard outer box with a polystyrene inner, fully heat-shielded and heat-packed. In particularly cold conditions, we also add additional packing materials and double heat packs to ensure the animals’ safety.
Plenty of choice
Plenty of choice, very knowledgeable staff, recommended especially if you're new to the hobby
November 21, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for the lovely feedback! 😊
We’re really glad to hear you enjoyed the range of options and found our team helpful. It means a lot—especially knowing we could make things easier for someone new to the hobby.
If you ever need tips, recommendations, or have any questions as you explore further, we’re always happy to help! 🌟
Brought 2 starfish that they stated…
Brought 2 starfish that they stated were in stock (order MWA#11741), chased them a week later and they posted one out and refunded me by request for the other, expensive purchase with postage that I would not have bolthered with - If you do not have it dont take money for it.
I have not mailed the info@ box again, as they mailed me on Friday stating then use someone else basically, an LFS was what they actually put, followed by a sarcastic mail that just read - "Thousands of customers" - advice treat all customers well they are your future, thousands can become small numbers if you don't!
November 5, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for taking the time to share your experience, and I’m very sorry for the frustration this order caused.
Regarding Order MWA#11741, the stock levels was our mistake, and we fully understand how disappointing it is to order two items only to learn later that one but we sell a lot stock and just because showing available doesn’t mean it was available at purchase time.
You ordered x2 starfish at very good price and very good £14.95 postage price included packagine.
We was sending x1 starfish then other at time when available at our cost no extra to you, it was your self what requested refund this was done instant!!!
I also want to sincerely apologise for the tone of the emails you received. That is not the level of service we aim to provide. Your feedback is important, and no customer should feel dismissed or spoken to sarcastically but we expect the same in return.
We value every customer whether one or thousands and we appreciate you highlighting this. Your experience matters, and we will use your feedback to improve both our stock accuracy and our customer service.
Advertisement
Reply from Marine World Aquatics
We truly appreciate your feedback. Delighted to hear the stock and delivery met your expectations.
Absolutely outstanding
Absolutely outstanding service with exceptional product and livestock, keep it up, please
November 7, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service and livestock. Your support means a lot to us — we’ll definitely keep striving to deliver the best every time!
Marine World - Superb
Marine World have a superb website, and this enabled me to make an informed decision about which marine fish would be compatible together. The marine fish were delivered in a sturdy box and they were all in a very healthy condition. I would definitely buy fish from them again and I have no hesitation in recommending them to others.
October 30, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your wonderful feedback! We’re delighted to hear that our website helped you make an informed choice and that your fish arrived healthy and happy. Our team takes great care to ensure every order is packed safely and that our customers have a smooth experience from start to finish. We truly appreciate your recommendation and look forward to serving you again soon!
Very well packed and all in good…
Very well packed and all in good condition
October 30, 2025
Unprompted review
Reply from Marine World Aquatics
I really appreciate your feedback! I’m happy to know the items arrived safely and in good condition.
Advertisement
Animals were well packaged
Animals were well packaged. And delivered on time.
Excellent service
October 30, 2025
Unprompted review
Reply from Marine World Aquatics
Thanks a lot for your kind words! We’re happy to know the animals reached you safely and on time. We really appreciate your trust in us!
Do a chargeback thru your bank and get full refund
First order , good apart from when they lie and say it will be dispatched on wednesday but takes 2 weeks to arri e, Second order. Three fish were dead I contacted them straight away.They would not Refund . I should have looked at the reviews And I shouldn't have ordered again, but I did the next order.Most of the livestock were dead
This company will not give you a refund
But you can get your money back, go onto your banking app or go to your bank and All you need to do is a charge back.It takes literally five minutes, Or you people that have not been happy with the service.As long as it's within four months , you can do a charge backon your card , and receive a full refund,
September 3, 2025
Unprompted review
Reply from Marine World Aquatics
We’re very sorry to hear about your experience and the issues you’ve faced with your orders. That’s certainly not the level of service or quality we aim to provide.
We understand how disappointing it must be to receive livestock in poor condition. We’d like the opportunity to look into this further and make things right. Could you please contact us directly at [email/contact form] with your order details? This will help us review what happened and find a suitable resolution for you.
Thank you for taking the time to share your feedback — it helps us improve our service and ensure this doesn’t happen again.
Red tail filefish
Livestock came quick and well packaged its happy and healthy in my tank now 🙂
October 23, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for your kind feedback. We’re delighted to hear that your livestock arrived promptly and in excellent condition. It’s wonderful to know they’ve settled in happily to your tank. We appreciate your support and look forward to serving you again.
Kind regards,
The MWA Team
Happy customer
It was a shame I didn't have everything in order, but overall, I was happy with the service and how my clean-up crew arrived well packaged. I will definitely be using MWA again.
October 23, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with our service and that your clean-up crew arrived in good condition. We appreciate your understanding regarding the order details and look forward to the opportunity to serve you again in the future.
Advertisement
Great service as always
Great service as always, the CUC I ordered was packed well and the items arrived safe and well. Comms was on par as I asked about delivery times and had an immediate response keep up the great service.
October 23, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words! 😊 We’re really glad to hear your CUC arrived safely and that you were happy with our communication and service. We appreciate your support and look forward to serving you again soon!
Good service quick delivery service 👍
Good service quick delivery service 👍
October 4, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for your kind words! We’re glad you were happy with our service and quick delivery. We look forward to serving you again
Very good service very fast well done
Very good service very fast well done
September 26, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words! We’re glad to hear you were happy with our service. Fast and efficient service is what we aim for your feedback means a lot to us!
Big vatiety of livestock
Big vatiety of livestock. My parcel came in safe package all livestock are healthy so very happy with purchase. Looking forward to get some more soon in nesr future.
September 26, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for your great feedback! We’re thrilled to hear that your parcel arrived safely and that all the livestock are healthy. We take pride in offering a wide variety and ensuring safe delivery. Looking forward to serving you again in the near future!
Advertisement
Great service
Short wait due to stock availability but that was not a problem. Urchins arrived very well packed and in great condition. Competitive pricing and reasonable delivery cost. Would definitely buy from again.
September 11, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for your feedback! We’re glad to hear the urchins arrived in great condition and that you were happy with the pricing and delivery. We appreciate your patience and look forward to serving you again!
Great delivery experience
Ordered 3 turbo snails. Arrived in great condition and were lovely examples! Packaging was solid and was delivered in no time at all. I’ll be using these guys again, probably very soon!
September 11, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for the great feedback! We’re thrilled the turbo snails arrived safely and that you’re happy with them. Looking forward to your next order see you again soon!
Arrived well within delivery time…
Arrived well within delivery time acclimated great and doing brilliant the following day
August 29, 2025
Unprompted review
Reply from Marine World Aquatics
Thanks Natalie
Glad to here all went well🐟
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.