I bought 3 fish that I'd been struggling to source through my local shops. All 3 arrived in great condition, stunning fish which have settled into my tank. I love in a rural area and so was a little w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... See more
Company replied
Great service and price. Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during t... See more
Company replied
I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and he... See more
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Company details
Information provided by various external sources
At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.
Contact info
Buttershaw Lane , BD6 2DD, Bradford, United Kingdom
- 01874 416425
- info@marine-world.co.uk
- www.marine-world.co.uk
4.4
Excellent
473 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 24 hours
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marine fish
great service clear info given on the poly box well packaged clearly marked up
August 19, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for your kind feedback! We’re glad to hear the poly box arrived well-packaged and clearly marked, and that the information provided was helpful. We appreciate your support and look forward to serving you again!
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Excellent support and aftercare ,Thanks
Excellent support and aftercare ,Thanks
August 29, 2025
Unprompted review
Reply from Marine World Aquatics
You’re very welcome! I’m glad to hear you’re satisfied with the support. If you ever have more questions or need help with anything else, feel free to reach out. Take care! 😊
Perfect aptaisia cure
Despite the fish arriving 2 and a half hours after being expected, because the courier couldn't find my house in the first place,they were alive, although very lethargic looking. Today, they look very happy in my aquarium with all of their new friends. File fish, I know from personal experience are the BEST AND CHEAPEST way to be free of aptaisia.
August 22, 2025
Unprompted review
Reply from Marine World Aquatics
Thanks for the update! I’m really glad to hear the fish arrived alive despite the delay—those situations can be nerve-wracking. It’s great that they’re now settling in well with their new tankmates. You’re absolutely right about filefish—they’re little aiptasia-eating machines and often a more affordable and natural solution compared to chemical treatments. Hopefully, they get right to work on any pesky anemones you’ve got left!
Super Fast Clean up crew
Excellent, Super fast delivery with my clean up crew, Well package along with extra info on acclimating and details of support if any issues. In this case none. All in Aquarium Alive and settling in well. Will definitely Use again.
August 15, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words! We’re thrilled to hear that your cleanup crew arrived quickly, well-packaged, and in great condition. It’s always our goal to provide top-quality service and support, so it’s wonderful to know everything went smoothly. We’re glad your new additions are settling in well, and we truly appreciate your trust. Looking forward to serving you again in the future!
Amazing fish and other items great…
Amazing fish and other items great communication and great with DOA policy thanks again
August 1, 2025
Unprompted review
Reply from Marine World Aquatics
Thanks for review glad to here your happy with service we provided
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Brilliant service
Brilliant service, well packed, had our stock delivered without any issues — the delivery process was smooth, timely, and well-coordinated. It’s always a relief when logistics are handled efficiently, especially in a busy setting like this. I had a great experience with Marine World — made everything easy from start to finish.
I had a clean-up crew and a fish delivered, and the process was smooth and professional. The livestock arrived in excellent condition, and the packaging was secure and well-handled. It’s clear they take animal health and care seriously, even during transport.
Highly recommend — I’ll definitely use them again.
August 2, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that everything—from the delivery process to the condition of the livestock—met your expectations. At Marine World, we take pride in ensuring a smooth, professional experience, and it’s great to know our efforts made things easier for you. We’re especially glad the fish and clean-up crew arrived safely and in excellent condition. Looking forward to serving you again soon!
No Customer Care
Everything went smoothly until I tried to contact them to find the status of my order. They would not answer the phones or their online chat. I tried email and got no help at all. All I wanted was to access my account online to check on the status of my order. In the end I called them scammers to try to get their attention. That worked. They cancelled my order and refunded my money. Their customer care is non existent.
July 24, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced when trying to get support. It’s understandable to feel frustrated when you’re unable to get updates on your order or reach customer service through multiple channels. Whilst we sent numerous response emails to your questions.but with 100s positive feedbacks and registered with all the legal requirements we will not tolerate insults to our staff there fore we issued you instant refund,
Great place for your aquarium needs
Great service packaging was amazing thank you
July 25, 2025
Unprompted review
Reply from Marine World Aquatics
You’re very welcome! We’re so glad to hear you were happy with the service and packaging. Thank you for your kind words! 😊
Very well packed
Very well packed. Quality livestock. Excellent customer service
July 14, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words! We’re glad to hear you were happy with the packaging, livestock quality, and our customer service. We truly appreciate your support and look forward to serving you again soon!
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Happy customer
I have ordered a couple of times from this company. Every time I have been very impressed by the overall quality. Everything from the customer care and support to the packaging, to the ultra fast delivery.
The livestock seem very healthy too.
Would recommend them to anyone.
July 10, 2025
Unprompted review
Reply from Marine World Aquatics
That’s fantastic to hear! It truly sounds like you’ve had a consistently excellent experience—from the customer support to the swift delivery and healthy livestock. It’s always reassuring when a company lives up to its ok promises every time.
I’ve ordered from these guys before and…
I’ve ordered from these guys before and not had a problem but it seems when there is a problem. Nobody gets back to you. I’ve been waiting three weeks for a response. Sometimes the livestock will turn up within a few days. Sometimes it could be 10 days this time they did not give me any notice of delivery and when they delivered I was out so changed the delivery date for the next day and then I got a message from the delivery company saying they have cancelled that delivery date and they scheduled the next day when the livestock arrived most were dead the ones that were alive died in the fish tank, this is the delivery companies fault but I have emailed marine world Aquatics six times and have not had a response so I will be doing a charge back on my debit card to get my money back
June 20, 2025
Unprompted review
Another perfect delivery
Another perfect delivery, fish stunning and very healthy, I could recommend marine world aquatics to anyone, do yourself a favour and at least give them a try, you will not be disappointed. Thank you Paul.
June 26, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words and continued support! We’re thrilled to hear you’re happy with the fish and service. It means a lot to us that you’d recommend Marine World Aquatics — we truly appreciate it. I’ll be sure to pass your thanks on to Paul as well. Looking forward to serving you again soon!
Great Service
Livestock was delivered promptly and well packaged. Would definitely order again.
June 26, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you for your kind feedback! We’re glad to hear the livestock arrived promptly and in great condition. We look forward to serving you again
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From order to delivery
From order to delivery, everything was perfect, thank you
June 19, 2025
Unprompted review
Reply from Marine World Aquatics
You’re very welcome! We’re thrilled to hear everything went perfectly from start to finish. Thank you for your kind words! 😊
Great size blue lobster and packed…
Great size blue lobster and packed really good! No complaints!
Thanks
June 19, 2025
Unprompted review
Reply from Marine World Aquatics
Hi Liam,
Thanks so much for your 5-star review! We’re thrilled to hear that you’re happy with the size of the blue lobster and the way it was packed. We really appreciate your feedback and look forward to serving you again soon.
What you need to know!
Ignore the haters! I can guarantee 98% of the bad reviews here on Trustpilot are simply because some folk either don’t read or don’t understand the terms and conditions. I for one can say I’ve never had a problem!
June 17, 2025
Unprompted review
Reply from Marine World Aquatics
Thanks for your comment! We’re really glad to hear you’ve had a positive experience. You’re absolutely right misunderstandings often arise when terms aren’t fully read or understood, and we always encourage customers to reach out if they have questions. Your support means a lot! 🙌
DO NOT USE THIS COMPANY
Worst customer service I’ve ever experienced waiting for a month for my order witch I Know is a possibility but I contacted them to ask on a update but no response contacted them again no response and for a third time no response in between this they keep sending my email telling me about there stock levels and how I could miss out if I don’t order right away what a joke can not even complete the order I have and then after all that all I get is a email saying by my request the order is cancelled absolute liar all I done was ask for an update will never use this company for anything again stay away
June 17, 2025
Unprompted review
Reply from Marine World Aquatics
We’re truly sorry to hear about your recent experience with us. This is certainly not the level of service we aim to provide, and we understand your frustration — especially after waiting upto 30 days we clearly state on website due to nature of items.
Please accept our sincere apologies for the lack of response to your inquiries and for the confusion regarding the cancellation of your order. We can assure you that your feedback has been taken seriously, and we’re actively looking into how this happened so we can prevent it in the future.
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Absolute rubbish
Absolute rubbish. Couldn’t give it zero stars or I would have. Very disappointed and let down. Checked by chat online that the fish I was looking for was in stock and their hours advertised on their website as open from 11am at their address on Buttershaw Lane. Drove 102 miles to find the place boarded up. I rang to be told they only deal on-line now and blamed the web site developers - if they actually exist. Terrible service. Complete waste of my day and petrol. One customer gone. If they care. I’ll take this review down when their details have been corrected so no one else has a wasted trip.
June 7, 2025
Unprompted review
Reply from Marine World Aquatics
We are really sorry to here of your wasted trip, as single parent trying juggle work and thriving business we can not all ways be at both places at once, and we asked are web designers to ament this and to our knowledge has not been corrected,
Once again we deeply sorry.
Very well packed live stock
Very well packed live stock
And great delivery service
Will definitely buy again
From there Web site
No problems at all
10/10
June 5, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words! We’re thrilled to hear that you were happy with the packaging, delivery, and overall experience. We look forward to serving you again soon — your support means a lot! 🌟 10/10 from you is a 10/10 day for us!
Great selection
Great selection, straight forward ordering and trouble free delivery of very healthy specimens means I shall be using Marine World Aquatics again! Many thanks.
May 29, 2025
Unprompted review
Reply from Marine World Aquatics
Thank you so much for your kind words! We’re thrilled to hear you were happy with the selection, ordering process, and the health of your specimens. We look forward to serving you again at Marine World Aquatics — thanks for your support!
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