Marine World Aquatics Reviews 

473
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably simple and straightforward to navigate. People consistently praise the fast delivery services and the secure, protective packaging that keeps livestock completely safe during transit. Consumers also deeply appreciate the remarkably healthy condition of the fish and the exceptionally helpful support provided by the team. However, some customers also noted unfortunate issues with delivery delays, missing items, and occasionally receiving dead or unhealthy livestock. A few other people also felt that communication regarding order updates and customer service follow-ups could be significantly improved.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that livestock arrives healthy, active, and... See more

Delivery service

Customers reported high satisfaction with the delivery service, frequently praising the fast shipping times... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with livestock that consistently... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers highlight quick delivery, simple... See more

Service

People report positive experiences with service, highlighting fast delivery, careful packaging, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 3 fish that I'd been struggling to source through my local shops. All 3 arrived in great condition, stunning fish which have settled into my tank. I love in a rural area and so was a little w... See more

Company replied

Rated 5 out of 5 stars

Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... See more

Company replied

Rated 5 out of 5 stars

Great service and price. Fish arrived very well packaged and in a timely fashion. One clown fish didn't travel so well but made a full recovery, good communication from marine world aquatics during t... See more

Company replied

Rated 5 out of 5 stars

I've recently got back into marine fishkeeping and have had two deliveries of fish from Marine World. They're well packed and yse a carrier that respects your shipment. The fish are always fit and he... See more

Company replied


Company details

  1. Animals & Pets

Information provided by various external sources

At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

473 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(473)

86 reviews in the last 12 months

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Rated 4 out of 5 stars

Prompt service

Prompt service. One of the snails was dead.

May 28, 2025
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thank you for your feedback. We’re pleased the service was prompt, but we’re sorry to hear one of the snails arrived dead. Please get in touch with us so we can make this right for you.

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Rated 5 out of 5 stars

Impeccable Quality!

I have been allowing my newly purchased fish to acclimatise and settle in my quarantine aquarium, before writing this review. I can now confidently state that these fish are some of the healthiest I have ever purchased. Judging by the packaging, I knew these fish had received optimal care before shipping.

Thank you very much Marine World Aquatics!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the fish and inverts’ I…

Very happy with the fish and inverts’ I purchased. Arrived well packed and very quickly. Heat pack still warm.

All animals happy and healthy. Good weight and no signs of illness or injury. Will order again.

May 22, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank you for the wonderful feedback! We’re delighted to hear your fish and inverts arrived safely, healthy, and well-packed. It’s great to know everything met your expectations. We look forward to your next order!

Rated 5 out of 5 stars

Great service

Great service. Good value box for CUC. Highly recommend.

May 22, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank you for your positive feedback! We’re thrilled you found the CUC box to be great value and that you were happy with our service. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Great stock availability

Great stock availability, excellent service and quick dispatch

May 21, 2025
Unprompted review
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Reply from Marine World Aquatics

“Thank you for your kind feedback! We’re glad to hear you were pleased with our stock availability, service, and prompt dispatch. We look forward to serving you again!”

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Rated 5 out of 5 stars

Ordered 2 tree sponges (red and orange)…

Ordered 2 tree sponges (red and orange) and both arrived in great condition and of good size. I look forwards to mounting them, settling them, then doing some sponge fragging. They were correctly bagged with no air pockets.
I have purchased a lot of fish and inverts from Marine World Aquatics and am very pleased with the service.

May 16, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank you so much for your kind feedback! We’re thrilled to hear that your red and orange tree sponges arrived in great condition and size. It’s awesome that you’re planning to mount and frag them—we’d love to see how they turn out! We always strive to pack everything carefully, so we’re glad to hear the no-air packing was spot on. Thanks again for your continued support and for choosing Marine World Aquatics!

Rated 5 out of 5 stars

Great knowledge and a pleasure to talk…

Great knowledge and a pleasure to talk to ordered 3 fish 2 arrived and a refund was issued for the one that was not in stock both the purple tang and the chalk gobie where healthy and happy thanks will be back for more

May 8, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank you so much for your kind words! We’re glad to hear that the Purple Tang and Chalk Goby arrived healthy and are doing well in their new home. We appreciate your understanding regarding the out-of-stock item and are happy the refund was processed smoothly. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Delivered as promised

I purchased canister filter which was out of stock, but the company ordered for me and I received it today. Happy with purchase

May 9, 2025
Unprompted review
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Reply from Marine World Aquatics

Thanks for your Review

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Rated 5 out of 5 stars

Received the live stock within the allotted time in good condition

Received the live stock within the indicated timeframe. All the occupants were alive and healthy looking. The heat pad enclosed kept the water at a suitable temperature. After a slow drip acclimatisation process, I placed them into my reef tank. This is the second day and all seems well with the new occupants. I have shopped a second time online shop with Marine World Aquatics, again the stock was an excellent choice, well packed and looked after well by the delivery company, very happy will use again.

May 1, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank you for your positive feedback! We’re thrilled to hear that your livestock arrived safely and in great condition, and that the acclimation process went smoothly. It’s great to know that your reef tank is doing well with its new occupants. We truly appreciate your continued trust in Marine World Aquatics and are delighted to have you as a returning customer. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Received two butterfly's

Received two butterfly's. regretfully 1 was dead but after sending pictures of original Packaging and dead fish a credit was made. The only regret was that I now had paid postage for two fish, with no credit against my postage.

May 8, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank you for your update. I’m sorry to hear that one of the butterflies arrived deceased. I’m glad to know a credit was issued after you provided the necessary photos. However, I completely understand your concern about the postage—it’s unfortunate that the shipping cost for the lost fish wasn’t credited as this postage is less than actual cost we pay & if courier was to credit us we would be happy to forward these onto you but they dont.
Hopefully, this feedback helps improve the process in the future. Thank you for your patience and for bringing this to our attention.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with my new wet pets arrived safe and in fantastic condition super fast delivery very friendly all in all great experience thank you will definitely be ordering from you again kind regards Martin

May 1, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank you so much for the great feedback! We’re glad to hear you’re happy with the service and that your livestock continues to arrive in excellent condition. We truly appreciate your support and look forward to serving you again soon—well done to you too for being a fantastic customer!

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Rated 5 out of 5 stars

A bloody great business to deal with

A bloody great business to deal with , always on hand and will always try to source your order .
I’ll only ever use these now .

April 1, 2025
Unprompted review
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Reply from Marine World Aquatics

Thanks for feedback,
Sorry wait took little longer than expected, but we got them in end
When they have not been available in uk for fair while

Rated 5 out of 5 stars

The speed and accuracy of the delivery…

The speed and accuracy of the delivery was perfect! They kept me up to date with the delivery all the way through and the livestock was amazing. Faultless

April 17, 2025
Unprompted review
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Reply from Marine World Aquatics

Thank-you for talking time to Review🐟🐠

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Rated 5 out of 5 stars

Another successful arrival from Marine…

Another successful arrival from Marine World Aquatics. I ordered a flame angel and a yellow butterfly (AKA poor mans yellow tang). Great colours, confident and eating well.

March 27, 2025
Unprompted review
Marine World Aquatics logo

Reply from Marine World Aquatics

Thanks for your Review

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