Marks and Spencer Reviews 14,437

Why can't you get semi skimmed milk in their café when there's a shop full of it. They don't offer it anymore which is ridiculous. I need it for dietary reasons so am now excluded by M&S

My sister in law got me some Marinated Spanish Anchovies, as she knows that I love them. The anchovies looked plump but when I tried to get them out of the tub they started falling apart - which they should not do. I tried a mouthful and they had been so overcooked that they were like eating vinegar coated sawdust. Spanish anchovies should be firm, and have a slightly chewy consistency, but these were just powdery. Come on M&S, this is totally unacceptable and you really need to up your game. I can get the same product in Lidl for a fraction of the price and the quality far surpasses yours.

You should be ashamed
We have recently shopped at Aldi for the 1st time after shopping with you for ever
The food quality is better and obviously lots cheaper
Just had your ice cream and it was awful
The Aldi ice cream was a world away from yours
You need to get your act act together and stop hiding behind your branding
You have lost our custom after a life time of ud using you
Times change so should you !!

I tried to order on their website only to keep getting "Something went wrong at the payment". Tried again today same thing however, this time it actually took 3 payments of my credit card. I had rang their customer services who tried to complete the order using my debit card. Only after I finished the call when the customer service rep told me the same thing was coming up on her side and she was very sorry the order hadn't went through. When I rang my Bank and checked my current account the rep had tried 9 times to put the card through and it actually had taken over £873 out of my current account. When I rang them back I got they report to finance who then have 72 hours to investigate. Seriously what the hell so my current account is out £873 and my credit card has £291 pending all for a £97.00 order. Needless to say I will never use their website again or purchase from Marks and Spencers.

Has anyone else noticed the sizes have decreased? I am a 10 everywhere and always fitted a 10 nicely or sometimes roomy, but M&S have changed vendor and to entice the under 30’s, their clothing is tighter and smaller. A 10 feels like an 8.
I won’t be shopping in M&S anymore as their sizes are not a true fit.
Very disappointing M&S. Again…the wiser gen put to the back and forgotten about.

I visited M&S at the Nevada Centre, Granada. The two young women working there were so helpful that it was like having a personal shopper. I ended up spending more than 100 euros. All things I needed, but without the excellent service I'd have probably bought most of it elsewhere.

If i could give 0 stars i would!! Ordered a sweater online for my Dad (as stores have barely any stock in) and it was too big. So returned it today to order a smaller one. After 3 attempts, the "system" was down. Got a refund, and told to come back a bit later to order.
An hour later... the system was still down, and has been every time I've tried to order something in store since November last year.
M&S you used to be the pinnacle of British shopping, you are absolutely useless and I will never shop with you again

I bought a Toby t-rex easter egg. Although it tastes lovely. I felt I have been short changed. T-rex dinosaurs had a long heavy muscular tail that accounted for over half it's total length. This feature was not apparent on your Easter egg. I am bitterly dissatisfied with your teams attenion to detail. It tasted good 👍 but the presentation was not fullfilling. Thank you for reading!

0 stars ! I took my 93yr old Mother into Lowestoft m&s today in her wheelchair to change a nightdress that was wrong size length and they still had them on the shelf , she still had ticket on it and the Lady Manager would not exchange it because it was passed the exchange date !! Come on !! This elderly lady doesn't even have a loyalty app because she has no phone and spend a fortune (over 70+ yrs)!!! In this store !! Shame on you!!!

10 days since an order was made and it still hasn't been dispatched. Says it will be another four. These lead times are unacceptable. Will no longer be a customer.

To complicated to email you direct!
Was hoping to purchase some new curtains contacted customer service a week ago to check if Castle point, Bournmouth stocked them,
Made a 60 mile round trip yesterday only to be told you have stopped stocking curtains in store.
Please update your team with this information so nobody else makes the same mistake.
Frustrated jane.

So this is the 3rd time of having an issue with sending flowers.Either out of stock running late or a delivery problem.Sent flowers for a death so quite urgent, Flowers again not delivered on time, the next day offered 10% off then £10 for a £40 bouquet....delivery name incorrect on the card (LF) put in brackets 3 times which was not my doing.Eventually a stop was put on the delivery and a full refund.I went to interflora sent a huge beautiful box it cost £15 extra but delivered within 3hrs with no stress so well worth it.After 3 problems 3 times in a row I will never buy flowers from Marks and Spencer again.

I went into M&S store in Bexleyheath this afternoon around 12.20ish to look for a specific shacket/jeans jacket for my wife as it shows online this store has some in the size I wanted,I found the jacket in a bigger size so I cared it towards the till where I seen a young female M&S staff standing by herself so I approached her and asked if she could check if there’s a xs size in the jacket in store,she told me she is serving someone,then a Asian female customer walked over and said something to her,I said I didn’t know she was busy and offered to wait,but she said the jacket I am looking for there is more by the entrance and I should check there,I thanked her and went to check where she said but found a total different jeans jacket so I returned to the same staff and told and showed her the jacket was totally different and didn’t she see the type of jacket I showed her that I was looking for, she admitted she didn’t,I then told her that she had made me feel like I was trying to push in early when i first approached her when in fact she was on her own and not serving anyone and didn’t like the way she dealt with me,she said said she had listened to me and there was no more to talk about,I told her that I would like to speak to a manager, she said said she was sorry.i said i didn’t accept her apology and could she request a manager for me.she went over the till and spoke to an older white woman then she returned and told me there was no manager available,I asked why was one not available she said they was all in a meeting then a black security man came over and spoke to the older lady at the till and came over to me and the young female staff and spoke to her and she gave him a brief description of what happened,he then approached me and apologised and said she’s sorry and there’s no manager available and I should just leave it,I told him I would get the store customer service number online and make a complaint and do a online review of my bad experience here,he then said he will take me to a manager in the food department which he did,a man called Stuart who didn’t have a ID information on his lanyard tag,Stuart listened to me and got a female colleague manager to join us and I told them what happened, they agreed to investigate my complaint,I asked for a reference number for my complaint and asked will I be updated with the outcome,they said no they don’t give any complaint reference number and I won’t get any disciplinary outcome because of data protection but they Will look into it,the white female manager said her partner is a black man and it’s not racism,I also made the managers aware that I felt like staff had called security staff for me like I was causing problems or something, it felt like I was being racially profiled as there was no reason for the security staff to be called apart from the till staff who called for security felt threatened for no reason, and then the security staff was trying to intimidate/convince me to leave the store without seeing a manager at first.
The manager Stuart did try to find the jacket for me but it was not available in store in the size I wanted.
I am really upset at the bad treatment I received in that M&S store it feels like I was being racially profiled and customer service was non existent, not what I expected from a big store like M&S,I have been shopping in M&S since my teens and I am in my mid 60s now,I will definitely not be shopping there again,terrible experience very rude staff.

Never any stock, short/ petite jeans

No sizes atall, ever

Went for smoked mackrel at Hayle but £7.50 ( though was reduced as no one was buying it ) so after being confused and thinking I'd time travelled 10 years in the future and prehaps putting it down to a decade of inflation I went to Lidls ... £2.50 .... much better.
M&S what are you thinking .. they moan about theft but £7.50 is theft !!!!
I'd add the Lidl one was resonsibly sourced as well. So only difference is the smoking process but 3 times the price ................

Delivery service worse than poor . Unpredictable and unreliable. Partly because of overuse of EVRI - a company who make every delivery an issue. Order placed on 2nd for delivery on 8th. Same me items delivered on 7th. Advised another due on 13th even though tracker says it has been delivered already. Now advised it’s coming today - 9th. Who knows? Useless - what is happening m&s?

Never experienced a member of staff on their phone at a checkout. Not once, not twice but three times looking at a rota while I was being served by her. Great Western Road store.

I ordered a selection of clothes and accessories online over 4 weeks ago and the delivery date keeps changing. Some items were cancelled this week as they are no longer available. Completely unreliable. What has happened to M&S?

Perishable goods not delivered as DPD could not find the address.Spoke to customer services who were not really helpful. Got to give DPD 72 hours to deliver or I can get a refund??how ridiculous as I said perishable goods. Both customer services reps I spoke to were not fluent English speakers so I don't know where they were based?
M & S really do need to do better(P.S. 2nd DPD delivery today with same result/different area's???

I haven’t bought anything recently from M&S but after having promises of extra points if I purchased something I decided to give it a try.I ordered 7 t shirts with a discount and some underwear total£90.On receipt of my order I opened the bag and the smell from the tops was awful.It was a damp musty smell,horrible. I returned the items next day and the unhelpful person on returns didn’t respond just straight faced asked for my order number ,that’s changed ,it used to be on the bag.She said I couldn’t get a refund ,I said I have before.Another person came and said did I have the app on my phone ,no I don’t.Very reluctantly I was given a refund but couldn’t get a receipt.How ridiculous does this shop have to get ?