Marks Electrical Reviews 

119,589
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 17,423 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely polite, highly efficient, and exceptionally careful when bringing and safely installing new home appliances. People also mention that the online ordering process is completely seamless, very straightforward, and features genuinely competitive prices across all products. Some reviewers were not happy with occasional delivery delays and experienced a frustrating lack of timely updates regarding their scheduled arrival time window. A few other consumers also felt that dealing with unexpectedly faulty items or trying to arrange proper returns presented significant logistical challenges overall.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, highlighting prompt arrival times and polite,... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the purchasing and delivery... See more

Service

People report overwhelmingly positive experiences with the service, highlighting clear communication and... See more

Product

Customers consistently note positive experiences with product, highlighting great ranges, perfect items, and... See more

Order

Clients share positive opinions on order, highlighting how easy and efficient the overall purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment that we went into the store, we were made to feel welcome. Our sales assistant, Aaliyah, was very good & ensured that we were provided with all the information that we required to pur... See more

Company replied

Rated 5 out of 5 stars

Delivery driver was extremely courteous and very helpful. I ordered a new washing machine for my friends mum, my friend couldn’t do it himself as he is travelling abroad. My friends mum was so complim... See more

Company replied

Rated 5 out of 5 stars

Tumble Dryer purchased at a competitive price with free delivery and a prearranged 3 hour delivery slot during which we were kept updated of the actual arrival time. Took away old machine for recyclin... See more

Company replied

Rated 5 out of 5 stars

After weeks of trying to get this Aircon product from other providers one call to Stephen Gibbs at Marks Electrical and everything fell in place. A few days later I have my Apollo 12 Aircon unit and... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

120K reviews

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4.8

All reviews

(119,589)

16,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased.

Really easy purchase made online for a new fridge freezer. Good value compared to other retailers. Quick and easy delivery from very polite and efficient staff.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your online purchase was easy and that you found good value with us. We're also glad our delivery staff were polite and efficient!

Rated 5 out of 5 stars

The service by Bobby and Stephen in…

The service by Bobby and Stephen in sales was first class. I was delighted to have next day delivery and Martin who delivered the fridge was careful helpful and friendly. I will certainly recommend and use the company again.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our sales team provided first-class service! It's wonderful that you were delighted with next-day delivery and that our delivery team was careful, helpful, and friendly. We're delighted you will recommend and use us again!

Rated 5 out of 5 stars

Great delivery service from drivers

Great delivery service from drivers Corey and Matt. Put into the room for my elderly parents. Really friendly and kind people.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery team provided such great service for your parents. It's wonderful that they were friendly and kind!

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great communication throughout. Website easy to use have used this company a number of times very competitive prices and free delivery

August 9, 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you experienced excellent service and great communication throughout. It's wonderful to hear you found our website easy to use, appreciate our competitive prices, and value the free delivery!

Rated 5 out of 5 stars

2 lovely men delivered today

2 lovely men delivered today. They were polite & helpful. They phoned me when they were 10minutes away. So pleased

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your positive delivery experience and that our team was polite and helpful. It's wonderful that they kept you informed of their arrival time!

Rated 5 out of 5 stars

Brilliant company and service from…

Brilliant company and service from order to delivery, very easy and efficient. Super low prices and excellent service! Vivek and Dan delivered my tvs and they were lovely, very careful and respectful of me and my home. I can’t recommend enough. I will be ordering from Marks Electrical from now on, thank you!

August 8, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had such a brilliant experience from order to delivery! It's wonderful that our team was careful and respectful. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Great customer service

Great product range, prices and delivery options. Delivery team (Mosh and Tommy) were professional and friendly, taking time to explain pre-installation requirements, warranty information, etc.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you found our product range, prices, and delivery options great! It's wonderful that our delivery team was professional and friendly, taking the time to explain pre-installation requirements and warranty information.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery , two great guys did the whole replacement very professionally and with great rapport nave dealt with Marks many times never anything to complain about.

August 5, 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your positive experience with our quick delivery and professional team! It's wonderful that our team provided great rapport during the replacement. Thank you for your continued trust in us!

Rated 5 out of 5 stars

Great price

Easy ordering, great price, item as described, could choose delivery date and was given a time window night before and could track driver an hour before he arrived. I recommend this company.

August 6, 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found ordering easy and our pricing great! It's wonderful to hear the item was as described and that you appreciated being able to choose your delivery date, receive a time window, and track your driver. Thank you for recommending us!

Rated 5 out of 5 stars

Sales Exec was clear and informative

Sales Exec was clear and informative. Easy to place order. There. Was a slight delay with item availability but was kept informed and happy with reason.

August 4, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that our sales executive was clear and informative, making your ordering process easy. We appreciate your understanding regarding the slight delay and are glad we kept you informed.

Rated 5 out of 5 stars

Looking for a new tumble drier

Was searching for a new tumble drier and found it at a great price with free delivery at Marks Electrical. The order process was easy and a delivery date was at my own choosing. During the time between order and delivery there was regular communication regarding the order. On delivery day tracking the progree was easy and when Kris and Izzy arrived with the delivery they were profeasional and very helpful placing the appliance in the room 4eqdy for me to unpack and set up. A great experience all round. Manybthanks

August 7, 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience finding a new tumble dryer with us! It's wonderful that the ordering process was easy, and you received regular communication. We're especially glad our delivery team provided professional and helpful service.

Rated 5 out of 5 stars

Delivery service was fantastic.

Delivery service was fantastic.
Two great guys, very professional, polite and friendly.
So helpful and took great care of my appliance when bringing it in to my property.
Highly recommend should you ever need them.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery service was fantastic! It's wonderful that our team was professional, polite, and friendly, and took great care when bringing your appliance into your property. Thank you for your high recommendation!

Rated 5 out of 5 stars

Very helpful sales team

Very helpful sales team. Quick delivery also. Very impressed with the service i was given.

August 9, 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you were impressed with the service you received, especially with our helpful sales team and quick delivery. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy to order

Easy to order, very prompt delivery and the driver took great care of my property. Thank you.

August 7, 2026
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that you found the ordering process easy and that your delivery was prompt. It's wonderful to know our driver took great care of your property. Thank you for your kind words!

Rated 5 out of 5 stars

Fantastic delivery team

Ordered a cooker which was delivered the following day. A 3 hour time slot with a further update was also provided.
Mosh & Tommy who made the delivery were really lovely, extremely polite and helpful.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your positive delivery experience! It's wonderful that our team kept you informed and provided such polite and helpful service. Thank you for your kind words!

Rated 5 out of 5 stars

DELIVERY

DELIVERY
Quality delivery service on a Sunday! Both were polite, friendly and very efficient removing my old machine and delivering my new one. Thank you.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're happy to hear that you received quality delivery service on a Sunday! We appreciate your kind words about our team being polite, friendly, and efficient with both the removal and delivery.

Rated 5 out of 5 stars

Great delivery service

Great delivery service! Next day, which is what we needed when our washing machine broke. Drivers kept us updated when to expect them and were friendly and efficient swapping the machines.

August 9, 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that our delivery service was great and that we could help when your washing machine broke. It's wonderful that our drivers kept you updated and were friendly and efficient!

Rated 5 out of 5 stars

Great service and good prices

Great service and good prices. Really friendly staff.

June 9, 2026
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear that you experienced great service and found our prices to be good, and our staff to be really friendly. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy to order

Easy to order. Plenty communication about delivery. Delivery driver was quick, efficient, and polite.

August 5, 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you found the ordering process easy and that you received plenty of communication about your delivery. It's wonderful that our driver was quick, efficient, and polite!

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