Marktplaats Reviews 

You find fake products and report them to markplaats just to receive an answer that they will not do anything about it. I mean when a product is normally produced in France and it says on it made in Italy then there is something wrong. Markplaats has no interest to stop scammers!

mailprovider suddenly stopped So needed to change emailadress. There is no way to change email for account and no way to delete it, it just does not work.

How can Marktplaats be trusted if they mistakenly remove genuine advertisements, instead of scams?

I am absolutely appalled that Marktplaats has removed three of my advertisements claiming that they are “not genuine”. This slanderous accusation is not based on any proof.
I have been a Marktplaats user for many years. I pride myself in doing my best for customers, going to every effort to deliver the best quality items safely, quickly and at a fair price. Suddenly, for no just reason, after years of proving myself, Marktplaats has seen fit to remove three listings. How dare MP call my items fake? Are they getting rid of the trustworthy sellers? I am furious!
THERE’S NO MARKTPLAATS CONTACT NUMBER AND I CANNOT USE CHAT BECAUSE IT’S ONLY DUTCH! SO MUCH FOR THE GOOD NEWS OF MARKTPLAATS BEING IN BOTH DUTCH AND ENGLISH. MY ITEMS ARE GENUINE AND FABULOUS! SHAME ON YOU, MP.

Don’t use direct buy on marktplaats, they promes you get 100% money back, I get a share of the amounth back and the rest i have to ask at the post office, without the right code, because no one can give this to you, marktplaats should not have the option direct buy because they say you get money back garantie, i had to findout that the person of the Advertisement did not know how it works, so i lose the money for poste service 6,95 that wasn’t uses and got only 10,-€ back for the product that i didn’t get.

Trash website, people giving reviews to others without having purchased anything. dutch people cheap people. avoid

The worst company ever. When I responding normally on marketplats and one report from someone who don't like your response it will blocked u. When someone scams u with 950 euro without receiving anything and give them the proof they do not get blocked. But for me I got blocked for simply responding innocent and tell anyperson that I was talking with that I am no longer interested in the device. If I can give lower than one star I will give. Do not recommend this app

Poor Review System and Unresponsive Support

I’ve been a Marktplaats user for some time, but my recent experience has been incredibly frustrating. I gave away a free chair to someone after waiting two weeks for the original person to pick it up, who never showed up or replied to my messages. Despite this, Marktplaats allowed the first person—who never collected the chair—to leave a false one-star review on my profile.

I contacted customer support to explain the situation, provided all the details, and hoped for a fair resolution. Instead, they ignored my concerns and abruptly ended the chat without helping me.

It’s disappointing that Marktplaats’ review system doesn’t properly verify feedback and that their customer service is unhelpful. This experience has left me questioning whether this platform values its users at all.

Until Marktplaats improves its review policies and support quality, I would be cautious about relying on it for buying, selling, or giving away items.

Worst app ever
Tried selling stuff and want to buy
So because I’m new they block me with no proof of me doing anything wrong because of someone randomly reporting me for no reason

MARKTPLAATS,when we buy via BUYERS PROTECTION and the seller does not want to sell you and ONLINE PAYMENT PLATFORM steel the shipping costs because we do not get it back. SO EVERYBODY: STAY AWAY FROM THIS SCAM. Of course BUYERS PROTECTION works when everything goes smooth. But when you want to claim your money you do not get back the shipping costs.

5% commission fee for buyer protection, proper mafia. This means that 1 in 20 is a scam (ignoring administrative costs for simplicity). This is too high! There are better mechanisms for protection! Coordinate with police, check BKR, allow payments with Paypal and Credit cards, etc... instead of ripping people off for "commission"

For most of the items I bought on marktplaats, there was a defect that the seller did not mention.
Now I hesitate a lot before buying there.
I hope marktplaats works more on buyer protection and make it a safe place to deal.

I've had a very frustrating experience with Marktplaats. They have blocked FOUR of my accounts for no apparent reason, and there is absolutely no way to get proper help. Their customer support is non-existent; all you get is a useless chatbot that does nothing to actually solve your issues. There's no way to contact a real person, and the whole platform feels like a trap where you're left stranded with no support. Extremely disappointed!

I payed for a second hand product through Marktsplaats Buyer Protection system. The seller sent the parcel but Post NL lost the packed. It has now been more than a month ago and during all that time, Marktsplaats Buyer Protection has kept the money, proclaiming that they can't help before Post NL finds the lost parcel. However the seller told me that Post NL has given up finding the parcel, can not compensate the seller for the last parcel (the reason I don't know). Marktsplaats Buyer Protection says that they then can't pay me back the money. So the Seller lost the parcel, and I lost my money. Marktsplaats kept the amount plus the fee I payed for the so called "protection". What a way to treat their costumers... and all communication has been slow and just the auto answers like: "please be patient" and "we have to wait for Post NL" etc, even that Post NL has finished their "investigation". My guess is that it's a robot or AI system giving answers back.

The whole process has been so frustrating for both seller and me and now I don't want Marktsplaats to contact me further with their standard responds.

The conclusion is: Post NL lost the parcel and can't find it, they wont compensate the seller for the lost parcel and Marktsplaats Buyer Protection has kept my money I payed for the parcel. I will never use Marktsplaats payments again, only Paypal, Tikkie and Cash. My suggestion to you is: NEVER USE MARKTSPLAATS PAYMENT!

Shame on Post NL, Marktsplaats and Online Payment Platform

Most of the time I am a buyer and I got like 10 items from it, my experience is really good and I never encounter scam.
My advice, just avoid receiving anything by
DHL and you will be fine.
As a seller, I placed an ad for free so that is good for me as well, I just wish if we can change from business to private seller because I set that by mistake

Overall great platform

A few months ago, we bought a wardrobe on Marktplaats from a semi-professional seller. The wardrobe didn't fit through our staircase, so we had to return it after we agreed a generous remuneration for the seller (she was to keep a third of the full price). After she took the wardrobe home, she suddenly said she would keep the rest of the money until she had sold the wardrobe to another buyer. This took three month. After she informed me that she had sold it, she stopped communicating and kept the rest of our money (basically being paid twice for the same product).
I was in continuous contact with Marktplaats about this, but they said that they are only a platform that brings people together and cannot interfere what is a private transaction, even if the seller clearly uses their platform to scam people. They made no effort to help to resolve this situation and didn't even get in contact with the seller, who is still trading on Marktplaats.
This platform is best to be avoided.

If you see marktplaats verified account/bank (bank account gecontroleerd) and you trust and you pay via their online payment system DON’T! I got scammed over €100 and Marktplaats does nothing. Do NOT trust Online Payment System and KOPERSBESCHERMING

Don’t use it, coz there will always be the risk that the seller is a scammer but coz they posted the ad “correctly” and it isn’t an illegal item… they will do nothing. For them, it’s okay that you post items even if you have NO PLAN to send any items after you paid for it and the evidence is on their OWN PLATFORM in the messages. going to start looking for other platforms

Much like the other reviews here I have had a rather foul experience with Marktplaats recently. I interacted with a seemingly trustworthy seller (according to all of Marktplaats' own fraud and safety guidelines) who turns around, stops communicating, and won't send my purchase now that I have paid. Marktplaats will do nothing about it, even worse is they let it happen. The bad seller has been on the platform for nearly 3 years!!! Has a 4.5 star review. And has their ID and bank account verified. How!? I will not use this platform again. Under any circumstance.

Very bad service. I was scammed and informed the customer support but they decide not take action. The advertisement of the scammer is still online. Absolutely ridiculous.